Dials
34,094
▼ −20% vs prior 17 days
Outbound calls, in-scope campaigns, in the selected date range
Contacts
9,501
▼ −10% vs prior 17 days
Any contact-tier disposition
Net contacts
1,759
▼ −16% vs prior 17 days
Eligible tier with talk > 30s, or any sale
Sales
215
▲ +2% vs prior 17 days
Sale / Renewed / Account Renewed — no talk-time gate
Productive hours
1,020.2
▼ −22% vs prior 17 days
Talk + wrap + hold + review + ring, capped
Sales / hour
0.211
▲ +31% vs prior 17 days
−58%vs goal 0.50provisional
Conversion
12.22%
▲ +21% vs prior 17 days
+11%vs goal 11%provisional
Sales ÷ net contacts
Cost / sale
$79.48
▼ −24% vs prior 17 days
−137%vs goal $34provisional
Productive hours × billed rate ÷ sales