CatalyzeCX
Command Center
AAA
06/29/2026→08/17/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
6 of 26Coach in SupervizeAI ↗
← Walter Alfaro·Livario Aguirre →
Dials
7,698
DPH 38.2 · team 34.4
Contacts
2,633
CPH 13.1 · team 9.5
Net contacts
395
15.0% of contacts
Sales
47
SPH 0.233 · team 0.193
Sales / active day
1.38
34 days at 20+ dials
Conversion
11.9%
sales ÷ net contacts · goal 11%
Productive hours
201.7
CPS $72
AHT on a sale
9.2m
team 11.3m

Carlos Chacon — not flagged

SPH 0.233 against a team rate of 0.193, so the coaching-flag threshold is 0.135.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.145, which would put the threshold at 0.102. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 25 agents with 20+ dials in this window
SPH
0.233
#6 of 24 · Q1 · 75th pct
team median 0.145
Conversion
11.9%
#6 of 23 · Q2 · 74th pct
team median 9.1%
Contact %
34.2%
#3 of 25 · Q1 · 88th pct
team median 29.9%
Sales
47
#5 of 25 · Q1 · 80th pct
team median 23
DPH
38.2
#10 of 24 · Q2 · 58th pct
team median 37.3

By campaign

12 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00003 · PRX-30 AR Decline1,4004657756.5%32.50.154
ACA00006 · PRX-151,378486781215.4%39.80.301
ACA00009 · PSX-301,164410611829.5%31.80.566
ACA00004 · PSX-1 DB-11,1283644912.0%29.30.034
ACA00011 · PRX-30 AR Decline80023448510.4%19.90.252
ACA00012 · PSX-1 DB-15872152200.0%13.40.000
ACA00008 · AR Decline DB3551101915.3%11.90.084
ACA00007 · PRX-4531912919210.5%9.90.201
ACA00002 · Salvage V22117810220.0%4.30.461
ACA00010 · Salvage 45-post174726116.7%5.10.198
ACA00001 · Salvage12648500.0%2.40.000
ACA00013 · Salvage 45-post5622100.0%1.30.000
Total7,6982,6333954711.9%201.70.233

Daily trend

each line indexed to the agent's own window average = 100
068135203270SPH — % of own avg · 2026-06-29 — 0SPH — % of own avg · 2026-06-30 — 0SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 0SPH — % of own avg · 2026-07-06 — 136SPH — % of own avg · 2026-07-07 — 177SPH — % of own avg · 2026-07-08 — 250SPH — % of own avg · 2026-07-09 — 214SPH — % of own avg · 2026-07-10 — 0SPH — % of own avg · 2026-07-13 — 66SPH — % of own avg · 2026-07-14 — 78SPH — % of own avg · 2026-07-15 — 0SPH — % of own avg · 2026-07-16 — 74SPH — % of own avg · 2026-07-17 — 127SPH — % of own avg · 2026-07-20 — 0SPH — % of own avg · 2026-07-21 — 203SPH — % of own avg · 2026-07-22 — 0SPH — % of own avg · 2026-07-24 — 139SPH — % of own avg · 2026-07-27 — 246SPH — % of own avg · 2026-07-28 — 59SPH — % of own avg · 2026-07-29 — 132SPH — % of own avg · 2026-07-30 — 59SPH — % of own avg · 2026-07-31 — 151SPH — % of own avg · 2026-08-03 — 270SPH — % of own avg · 2026-08-04 — 0SPH — % of own avg · 2026-08-05 — 198SPH — % of own avg · 2026-08-06 — 132SPH — % of own avg · 2026-08-07 — 0SPH — % of own avg · 2026-08-10 — 165SPH — % of own avg · 2026-08-11 — 68SPH — % of own avg · 2026-08-12 — 128SPH — % of own avg · 2026-08-13 — 65SPH — % of own avg · 2026-08-14 — 76SPH — % of own avg · 2026-08-17 — 0DPH — % of own avg · 2026-06-29 — 140DPH — % of own avg · 2026-06-30 — 128DPH — % of own avg · 2026-07-01 — 140DPH — % of own avg · 2026-07-02 — 127DPH — % of own avg · 2026-07-06 — 109DPH — % of own avg · 2026-07-07 — 105DPH — % of own avg · 2026-07-08 — 96DPH — % of own avg · 2026-07-09 — 94DPH — % of own avg · 2026-07-10 — 116DPH — % of own avg · 2026-07-13 — 131DPH — % of own avg · 2026-07-14 — 141DPH — % of own avg · 2026-07-15 — 109DPH — % of own avg · 2026-07-16 — 109DPH — % of own avg · 2026-07-17 — 117DPH — % of own avg · 2026-07-20 — 106DPH — % of own avg · 2026-07-21 — 85DPH — % of own avg · 2026-07-22 — 80DPH — % of own avg · 2026-07-24 — 82DPH — % of own avg · 2026-07-27 — 76DPH — % of own avg · 2026-07-28 — 94DPH — % of own avg · 2026-07-29 — 86DPH — % of own avg · 2026-07-30 — 86DPH — % of own avg · 2026-07-31 — 85DPH — % of own avg · 2026-08-03 — 73DPH — % of own avg · 2026-08-04 — 79DPH — % of own avg · 2026-08-05 — 77DPH — % of own avg · 2026-08-06 — 71DPH — % of own avg · 2026-08-07 — 78DPH — % of own avg · 2026-08-10 — 105DPH — % of own avg · 2026-08-11 — 92DPH — % of own avg · 2026-08-12 — 102DPH — % of own avg · 2026-08-13 — 121DPH — % of own avg · 2026-08-14 — 121DPH — % of own avg · 2026-08-17 — 1181180Mon 06/29Thu 07/02Wed 07/08Mon 07/13Thu 07/16Tue 07/21Mon 07/27Thu 07/30Tue 08/04Fri 08/07Wed 08/12Mon 08/17
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

29 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Carlos Chacon there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.