CatalyzeCX
Command Center
AAA
07/01/2026→07/31/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
5 of 20Coach in SupervizeAI ↗
← Juan Guzman·Livario Aguirre →
Dials
5,120
DPH 39.1 · team 34.8
Contacts
1,701
CPH 13.0 · team 9.6
Net contacts
250
14.7% of contacts
Sales
31
SPH 0.237 · team 0.190
Sales / active day
1.48
21 days at 20+ dials
Conversion
12.4%
sales ÷ net contacts · goal —
Productive hours
131.0
CPS $71
AHT on a sale
10.4m
team 11.9m

Carlos Chacon — not flagged

SPH 0.237 against a team rate of 0.190, so the coaching-flag threshold is 0.133.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.173, which would put the threshold at 0.121. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 19 agents with 20+ dials in this window
SPH
0.237
#5 of 19 · Q2 · 74th pct
team median 0.173
Conversion
12.4%
#6 of 19 · Q2 · 68th pct
team median 9.7%
Contact %
33.2%
#2 of 19 · Q1 · 89th pct
team median 27.8%
Sales
31
#5 of 19 · Q2 · 74th pct
team median 20
DPH
39.1
#7 of 19 · Q2 · 63th pct
team median 35.9

By campaign

7 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00003 · PRX-30 AR Decline1,4004657756.5%32.50.154
ACA00006 · PRX-151,17440856712.5%34.30.204
ACA00009 · PSX-301,138376531528.3%29.50.509
ACA00004 · PSX-1 DB-18512503712.7%19.90.050
ACA00002 · Salvage V22117810220.0%4.30.461
ACA00007 · PRX-45210831218.3%6.30.160
ACA00008 · AR Decline DB13641500.0%4.30.000
Total5,1201,7012503112.4%131.00.237

Daily trend

each line indexed to the agent's own window average = 100
062123185247SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 0SPH — % of own avg · 2026-07-06 — 134SPH — % of own avg · 2026-07-07 — 174SPH — % of own avg · 2026-07-08 — 247SPH — % of own avg · 2026-07-09 — 211SPH — % of own avg · 2026-07-10 — 0SPH — % of own avg · 2026-07-13 — 65SPH — % of own avg · 2026-07-14 — 77SPH — % of own avg · 2026-07-15 — 0SPH — % of own avg · 2026-07-16 — 73SPH — % of own avg · 2026-07-17 — 125SPH — % of own avg · 2026-07-20 — 0SPH — % of own avg · 2026-07-21 — 199SPH — % of own avg · 2026-07-22 — 0SPH — % of own avg · 2026-07-24 — 137SPH — % of own avg · 2026-07-27 — 242SPH — % of own avg · 2026-07-28 — 58SPH — % of own avg · 2026-07-29 — 130SPH — % of own avg · 2026-07-30 — 58SPH — % of own avg · 2026-07-31 — 149DPH — % of own avg · 2026-07-01 — 137DPH — % of own avg · 2026-07-02 — 124DPH — % of own avg · 2026-07-06 — 107DPH — % of own avg · 2026-07-07 — 102DPH — % of own avg · 2026-07-08 — 94DPH — % of own avg · 2026-07-09 — 91DPH — % of own avg · 2026-07-10 — 113DPH — % of own avg · 2026-07-13 — 128DPH — % of own avg · 2026-07-14 — 138DPH — % of own avg · 2026-07-15 — 106DPH — % of own avg · 2026-07-16 — 107DPH — % of own avg · 2026-07-17 — 114DPH — % of own avg · 2026-07-20 — 104DPH — % of own avg · 2026-07-21 — 83DPH — % of own avg · 2026-07-22 — 78DPH — % of own avg · 2026-07-24 — 80DPH — % of own avg · 2026-07-27 — 74DPH — % of own avg · 2026-07-28 — 92DPH — % of own avg · 2026-07-29 — 84DPH — % of own avg · 2026-07-30 — 84DPH — % of own avg · 2026-07-31 — 8314983Wed 07/01Mon 07/06Wed 07/08Fri 07/10Tue 07/14Thu 07/16Mon 07/20Wed 07/22Mon 07/27Wed 07/29Fri 07/31
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

14 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Carlos Chacon there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.