CatalyzeCX
Command Center
AAA
08/01/2026→08/17/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
8 of 18Coach in SupervizeAI ↗
← Livario Aguirre·Dina Alonzo →
Dials
2,452
DPH 35.9 · team 33.4
Contacts
884
CPH 12.9 · team 9.3
Net contacts
140
15.8% of contacts
Sales
16
SPH 0.234 · team 0.211
Sales / active day
1.45
11 days at 20+ dials
Conversion
11.4%
sales ÷ net contacts · goal 11%
Productive hours
68.3
CPS $71
AHT on a sale
7.0m
team 10.2m

Carlos Chacon — not flagged

SPH 0.234 against a team rate of 0.211, so the coaching-flag threshold is 0.148.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.234, which would put the threshold at 0.164. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 16 agents with 20+ dials in this window
SPH
0.234
#8 of 16 · Q2 · 50th pct
team median 0.234
Conversion
11.4%
#9 of 16 · Q3 · 44th pct
team median 11.8%
Contact %
36.1%
#2 of 16 · Q1 · 88th pct
team median 30.0%
Sales
16
#7 of 16 · Q2 · 56th pct
team median 15
DPH
35.9
#5 of 16 · Q2 · 69th pct
team median 33.1

By campaign

9 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00011 · PRX-30 AR Decline80023448510.4%19.90.252
ACA00012 · PSX-1 DB-15872152200.0%13.40.000
ACA00004 · PSX-1 DB-12771141200.0%9.50.000
ACA00008 · AR Decline DB219691417.1%7.60.131
ACA00006 · PRX-152047822522.7%5.50.901
ACA00010 · Salvage 45-post174726116.7%5.10.198
ACA00007 · PRX-45109467114.3%3.70.271
ACA00013 · Salvage 45-post5622100.0%1.30.000
ACA00009 · PSX-3026348337.5%2.31.302
Total2,4528841401611.4%68.30.234

Daily trend

each line indexed to the agent's own window average = 100
067134201269SPH — % of own avg · 2026-08-03 — 269SPH — % of own avg · 2026-08-04 — 0SPH — % of own avg · 2026-08-05 — 197SPH — % of own avg · 2026-08-06 — 131SPH — % of own avg · 2026-08-07 — 0SPH — % of own avg · 2026-08-10 — 164SPH — % of own avg · 2026-08-11 — 68SPH — % of own avg · 2026-08-12 — 127SPH — % of own avg · 2026-08-13 — 65SPH — % of own avg · 2026-08-14 — 75SPH — % of own avg · 2026-08-17 — 0DPH — % of own avg · 2026-08-03 — 78DPH — % of own avg · 2026-08-04 — 84DPH — % of own avg · 2026-08-05 — 81DPH — % of own avg · 2026-08-06 — 76DPH — % of own avg · 2026-08-07 — 83DPH — % of own avg · 2026-08-10 — 111DPH — % of own avg · 2026-08-11 — 97DPH — % of own avg · 2026-08-12 — 108DPH — % of own avg · 2026-08-13 — 128DPH — % of own avg · 2026-08-14 — 129DPH — % of own avg · 2026-08-17 — 1261260Mon 08/03Tue 08/04Wed 08/05Thu 08/06Fri 08/07Mon 08/10Tue 08/11Wed 08/12Thu 08/13Fri 08/14Mon 08/17
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

13 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Carlos Chacon there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.