CatalyzeCX
Command Center
AAA
08/10/2026→08/16/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
9 of 13Coach in SupervizeAI ↗
← Ruben Rivas·Cristian Aguilar →
Dials
1,253
DPH 41.2 · team 34.2
Contacts
403
CPH 13.2 · team 9.0
Net contacts
71
17.6% of contacts
Sales
7
SPH 0.230 · team 0.303
Sales / active day
1.40
5 days at 20+ dials
Conversion
9.9%
sales ÷ net contacts · goal 11%
Productive hours
30.4
CPS $73
AHT on a sale
7.7m
team 10.2m

Carlos Chacon — not flagged

SPH 0.230 against a team rate of 0.303, so the coaching-flag threshold is 0.212.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.299, which would put the threshold at 0.209. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 13 agents with 20+ dials in this window
SPH
0.230
#9 of 13 · Q3 · 31th pct
team median 0.299
Conversion
9.9%
#11 of 13 · Q4 · 15th pct
team median 16.0%
Contact %
32.2%
#6 of 13 · Q2 · 54th pct
team median 27.9%
Sales
7
#9 of 13 · Q3 · 23th pct
team median 8
DPH
41.2
#2 of 13 · Q1 · 85th pct
team median 33.1

By campaign

4 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00011 · PRX-30 AR Decline67917745511.1%16.60.300
ACA00012 · PSX-1 DB-15121902000.0%11.70.000
ACA00006 · PRX-155822400.0%1.20.000
ACA00009 · PSX-3041422100.0%0.82.482
Total1,2534037179.9%30.40.230

Daily trend

each line indexed to the agent's own window average = 100
04284125167SPH — % of own avg · 2026-08-10 — 167SPH — % of own avg · 2026-08-11 — 69SPH — % of own avg · 2026-08-12 — 129SPH — % of own avg · 2026-08-13 — 66SPH — % of own avg · 2026-08-14 — 77DPH — % of own avg · 2026-08-10 — 97DPH — % of own avg · 2026-08-11 — 85DPH — % of own avg · 2026-08-12 — 95DPH — % of own avg · 2026-08-13 — 112DPH — % of own avg · 2026-08-14 — 11211277Mon 08/10Tue 08/11Wed 08/12Thu 08/13Fri 08/14
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

7 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Carlos Chacon there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.