CatalyzeCX
Command Center
AAA
06/29/2026→08/17/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
16 of 26Coach in SupervizeAI ↗
← Ruben Rivas·Rodrigo Pineda →
Dials
4,097
DPH 20.5 · team 34.4
Contacts
1,223
CPH 6.1 · team 9.5
Net contacts
251
20.5% of contacts
Sales
22
SPH 0.110 · team 0.193
Sales / active day
0.79
28 days at 20+ dials
Conversion
8.8%
sales ÷ net contacts · goal 11%
Productive hours
200.1
CPS $152
AHT on a sale
15.2m
team 11.3m

Cristian Aguilar — flagged: SPH under 70% of the team rate

SPH 0.110 against a team rate of 0.193, so the coaching-flag threshold is 0.135.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.145, which would put the threshold at 0.102. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 25 agents with 20+ dials in this window
SPH
0.110
#16 of 24 · Q3 · 33th pct
team median 0.145
Conversion
8.8%
#14 of 23 · Q3 · 39th pct
team median 9.1%
Contact %
29.9%
#13 of 25 · Q3 · 48th pct
team median 29.9%
Sales
22
#14 of 25 · Q3 · 44th pct
team median 23
DPH
20.5
#24 of 24 · Q4 · 0th pct
team median 37.3

By campaign

11 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-159852726611.5%49.10.020
ACA00004 · PSX-1 DB-17892153725.4%37.60.053
ACA00003 · PRX-30 AR Decline7262365347.5%40.70.098
ACA00012 · PSX-1 DB-1412136900.0%11.70.000
ACA00011 · PRX-30 AR Decline3398014428.6%13.60.295
ACA00009 · PSX-3027911334823.5%17.90.447
ACA00008 · AR Decline DB2538619210.5%14.80.135
ACA00007 · PRX-45230551417.1%11.90.084
ACA00010 · Salvage 45-post6023500.0%2.30.000
ACA00013 · Salvage 45-post20400—0.60.000
ACA00002 · Salvage V24300—0.10.000
Total4,0971,223251228.8%200.10.110

Daily trend

each line indexed to the agent's own window average = 100
0150301451602SPH — % of own avg · 2026-07-06 — 0SPH — % of own avg · 2026-07-07 — 109SPH — % of own avg · 2026-07-08 — 237SPH — % of own avg · 2026-07-09 — 239SPH — % of own avg · 2026-07-10 — 0SPH — % of own avg · 2026-07-13 — 124SPH — % of own avg · 2026-07-16 — 146SPH — % of own avg · 2026-07-17 — 0SPH — % of own avg · 2026-07-20 — 0SPH — % of own avg · 2026-07-21 — 115SPH — % of own avg · 2026-07-22 — 0SPH — % of own avg · 2026-07-23 — 0SPH — % of own avg · 2026-07-24 — 0SPH — % of own avg · 2026-07-27 — 0SPH — % of own avg · 2026-07-28 — 120SPH — % of own avg · 2026-07-29 — 123SPH — % of own avg · 2026-07-30 — 225SPH — % of own avg · 2026-07-31 — 143SPH — % of own avg · 2026-08-03 — 219SPH — % of own avg · 2026-08-04 — 0SPH — % of own avg · 2026-08-05 — 126SPH — % of own avg · 2026-08-06 — 0SPH — % of own avg · 2026-08-07 — 146SPH — % of own avg · 2026-08-10 — 602SPH — % of own avg · 2026-08-12 — 121SPH — % of own avg · 2026-08-13 — 132SPH — % of own avg · 2026-08-14 — 0SPH — % of own avg · 2026-08-17 — 0DPH — % of own avg · 2026-07-06 — 58DPH — % of own avg · 2026-07-07 — 76DPH — % of own avg · 2026-07-08 — 88DPH — % of own avg · 2026-07-09 — 80DPH — % of own avg · 2026-07-10 — 131DPH — % of own avg · 2026-07-13 — 101DPH — % of own avg · 2026-07-16 — 97DPH — % of own avg · 2026-07-17 — 104DPH — % of own avg · 2026-07-20 — 85DPH — % of own avg · 2026-07-21 — 95DPH — % of own avg · 2026-07-22 — 107DPH — % of own avg · 2026-07-23 — 103DPH — % of own avg · 2026-07-24 — 109DPH — % of own avg · 2026-07-27 — 88DPH — % of own avg · 2026-07-28 — 96DPH — % of own avg · 2026-07-29 — 102DPH — % of own avg · 2026-07-30 — 91DPH — % of own avg · 2026-07-31 — 77DPH — % of own avg · 2026-08-03 — 61DPH — % of own avg · 2026-08-04 — 84DPH — % of own avg · 2026-08-05 — 93DPH — % of own avg · 2026-08-06 — 125DPH — % of own avg · 2026-08-07 — 109DPH — % of own avg · 2026-08-10 — 93DPH — % of own avg · 2026-08-12 — 92DPH — % of own avg · 2026-08-13 — 181DPH — % of own avg · 2026-08-14 — 183DPH — % of own avg · 2026-08-17 — 1811810Mon 07/06Thu 07/09Thu 07/16Tue 07/21Fri 07/24Wed 07/29Mon 08/03Thu 08/06Wed 08/12Mon 08/17
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

21 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Cristian Aguilar there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.