CatalyzeCX
Command Center
AAA
06/29/2026→08/17/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
10 of 26Coach in SupervizeAI ↗
← Orlando Alfaro·Oscar Linares →
Dials
7,305
DPH 34.0 · team 34.4
Contacts
2,233
CPH 10.4 · team 9.5
Net contacts
368
16.5% of contacts
Sales
40
SPH 0.186 · team 0.193
Sales / active day
1.33
30 days at 20+ dials
Conversion
10.9%
sales ÷ net contacts · goal 11%
Productive hours
214.7
CPS $90
AHT on a sale
10.6m
team 11.3m

Dina Alonzo — not flagged

SPH 0.186 against a team rate of 0.193, so the coaching-flag threshold is 0.135.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.145, which would put the threshold at 0.102. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 25 agents with 20+ dials in this window
SPH
0.186
#10 of 24 · Q2 · 58th pct
team median 0.145
Conversion
10.9%
#7 of 23 · Q2 · 70th pct
team median 9.1%
Contact %
30.6%
#12 of 25 · Q2 · 52th pct
team median 29.9%
Sales
40
#6 of 25 · Q1 · 76th pct
team median 23
DPH
34.0
#17 of 24 · Q3 · 29th pct
team median 37.3

By campaign

12 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,833474901011.1%55.80.179
ACA00003 · PRX-30 AR Decline1,14234660813.3%29.50.271
ACA00004 · PSX-1 DB-11,0322934037.5%27.30.110
ACA00009 · PSX-30774251431023.3%25.00.401
ACA00008 · AR Decline DB6561883013.3%18.00.055
ACA00011 · PRX-30 AR Decline64123448510.4%20.90.240
ACA00007 · PRX-455581712613.8%16.10.062
ACA00012 · PSX-1 DB-13671461218.3%11.30.089
ACA00010 · Salvage 45-post14363800.0%3.70.000
ACA00001 · Salvage8327600.0%3.80.000
ACA00013 · Salvage 45-post4019200.0%1.30.000
ACA00002 · Salvage V236213133.3%2.00.508
Total7,3052,2333684010.9%214.70.186

Daily trend

each line indexed to the agent's own window average = 100
0124248372496SPH — % of own avg · 2026-06-29 — 0SPH — % of own avg · 2026-06-30 — 0SPH — % of own avg · 2026-07-01 — 496SPH — % of own avg · 2026-07-02 — 0SPH — % of own avg · 2026-07-06 — 221SPH — % of own avg · 2026-07-07 — 343SPH — % of own avg · 2026-07-08 — 149SPH — % of own avg · 2026-07-09 — 81SPH — % of own avg · 2026-07-10 — 0SPH — % of own avg · 2026-07-16 — 77SPH — % of own avg · 2026-07-17 — 75SPH — % of own avg · 2026-07-20 — 67SPH — % of own avg · 2026-07-21 — 131SPH — % of own avg · 2026-07-22 — 73SPH — % of own avg · 2026-07-23 — 126SPH — % of own avg · 2026-07-24 — 65SPH — % of own avg · 2026-07-27 — 59SPH — % of own avg · 2026-07-28 — 63SPH — % of own avg · 2026-07-29 — 69SPH — % of own avg · 2026-07-30 — 64SPH — % of own avg · 2026-07-31 — 0SPH — % of own avg · 2026-08-03 — 201SPH — % of own avg · 2026-08-04 — 0SPH — % of own avg · 2026-08-05 — 66SPH — % of own avg · 2026-08-06 — 63SPH — % of own avg · 2026-08-07 — 81SPH — % of own avg · 2026-08-10 — 272SPH — % of own avg · 2026-08-11 — 175SPH — % of own avg · 2026-08-12 — 0SPH — % of own avg · 2026-08-14 — 144SPH — % of own avg · 2026-08-15 — 0SPH — % of own avg · 2026-08-17 — 71DPH — % of own avg · 2026-06-29 — 77DPH — % of own avg · 2026-06-30 — 57DPH — % of own avg · 2026-07-01 — 46DPH — % of own avg · 2026-07-02 — 119DPH — % of own avg · 2026-07-06 — 82DPH — % of own avg · 2026-07-07 — 108DPH — % of own avg · 2026-07-08 — 118DPH — % of own avg · 2026-07-09 — 103DPH — % of own avg · 2026-07-10 — 128DPH — % of own avg · 2026-07-16 — 127DPH — % of own avg · 2026-07-17 — 117DPH — % of own avg · 2026-07-20 — 90DPH — % of own avg · 2026-07-21 — 96DPH — % of own avg · 2026-07-22 — 88DPH — % of own avg · 2026-07-23 — 100DPH — % of own avg · 2026-07-24 — 79DPH — % of own avg · 2026-07-27 — 82DPH — % of own avg · 2026-07-28 — 94DPH — % of own avg · 2026-07-29 — 101DPH — % of own avg · 2026-07-30 — 116DPH — % of own avg · 2026-07-31 — 113DPH — % of own avg · 2026-08-03 — 100DPH — % of own avg · 2026-08-04 — 121DPH — % of own avg · 2026-08-05 — 106DPH — % of own avg · 2026-08-06 — 111DPH — % of own avg · 2026-08-07 — 80DPH — % of own avg · 2026-08-10 — 80DPH — % of own avg · 2026-08-11 — 59DPH — % of own avg · 2026-08-12 — 88DPH — % of own avg · 2026-08-14 — 111DPH — % of own avg · 2026-08-15 — 75DPH — % of own avg · 2026-08-17 — 12312371Mon 06/29Thu 07/02Wed 07/08Thu 07/16Tue 07/21Fri 07/24Wed 07/29Mon 08/03Thu 08/06Tue 08/11Sat 08/15
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

37 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Dina Alonzo there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.