CatalyzeCX
Command Center
AAA
07/01/2026→07/31/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
9 of 20Coach in SupervizeAI ↗
← Nestor Najarro·Oscar Linares →
Dials
4,752
DPH 34.6 · team 34.8
Contacts
1,371
CPH 10.0 · team 9.6
Net contacts
230
16.8% of contacts
Sales
25
SPH 0.182 · team 0.190
Sales / active day
1.39
18 days at 20+ dials
Conversion
10.9%
sales ÷ net contacts · goal —
Productive hours
137.2
CPS $92
AHT on a sale
10.8m
team 11.9m

Dina Alonzo — not flagged

SPH 0.182 against a team rate of 0.190, so the coaching-flag threshold is 0.133.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.173, which would put the threshold at 0.121. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 19 agents with 20+ dials in this window
SPH
0.182
#9 of 19 · Q2 · 53th pct
team median 0.173
Conversion
10.9%
#7 of 19 · Q2 · 63th pct
team median 9.7%
Contact %
28.9%
#9 of 19 · Q2 · 53th pct
team median 27.8%
Sales
25
#7 of 19 · Q2 · 58th pct
team median 20
DPH
34.6
#13 of 19 · Q3 · 32th pct
team median 35.9

By campaign

7 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,7294338078.8%53.20.132
ACA00003 · PRX-30 AR Decline1,14034559711.9%29.50.237
ACA00009 · PSX-3074523438718.4%22.10.316
ACA00004 · PSX-1 DB-16461852528.0%16.80.119
ACA00007 · PRX-453021061815.6%9.00.111
ACA00008 · AR Decline DB15447700.0%4.50.000
ACA00002 · Salvage V236213133.3%2.00.508
Total4,7521,3712302510.9%137.20.182

Daily trend

each line indexed to the agent's own window average = 100
0127254380507SPH — % of own avg · 2026-07-01 — 507SPH — % of own avg · 2026-07-02 — 0SPH — % of own avg · 2026-07-06 — 226SPH — % of own avg · 2026-07-07 — 350SPH — % of own avg · 2026-07-08 — 152SPH — % of own avg · 2026-07-09 — 83SPH — % of own avg · 2026-07-10 — 0SPH — % of own avg · 2026-07-16 — 79SPH — % of own avg · 2026-07-17 — 77SPH — % of own avg · 2026-07-20 — 69SPH — % of own avg · 2026-07-21 — 134SPH — % of own avg · 2026-07-22 — 75SPH — % of own avg · 2026-07-23 — 129SPH — % of own avg · 2026-07-24 — 66SPH — % of own avg · 2026-07-27 — 61SPH — % of own avg · 2026-07-28 — 65SPH — % of own avg · 2026-07-29 — 70SPH — % of own avg · 2026-07-30 — 65SPH — % of own avg · 2026-07-31 — 0DPH — % of own avg · 2026-07-01 — 45DPH — % of own avg · 2026-07-02 — 116DPH — % of own avg · 2026-07-06 — 80DPH — % of own avg · 2026-07-07 — 106DPH — % of own avg · 2026-07-08 — 116DPH — % of own avg · 2026-07-09 — 101DPH — % of own avg · 2026-07-10 — 126DPH — % of own avg · 2026-07-16 — 125DPH — % of own avg · 2026-07-17 — 115DPH — % of own avg · 2026-07-20 — 88DPH — % of own avg · 2026-07-21 — 94DPH — % of own avg · 2026-07-22 — 86DPH — % of own avg · 2026-07-23 — 98DPH — % of own avg · 2026-07-24 — 77DPH — % of own avg · 2026-07-27 — 80DPH — % of own avg · 2026-07-28 — 93DPH — % of own avg · 2026-07-29 — 99DPH — % of own avg · 2026-07-30 — 114DPH — % of own avg · 2026-07-31 — 1111110Wed 07/01Mon 07/06Wed 07/08Fri 07/10Fri 07/17Tue 07/21Thu 07/23Mon 07/27Wed 07/29Fri 07/31
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

18 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Dina Alonzo there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.