CatalyzeCX
Command Center
AAA
06/29/2026→08/17/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
3 of 26Coach in SupervizeAI ↗
← Maria Molina·Juan Guzman →
Dials
7,575
DPH 34.4 · team 34.4
Contacts
2,389
CPH 10.8 · team 9.5
Net contacts
430
18.0% of contacts
Sales
66
SPH 0.299 · team 0.193
Sales / active day
2.00
33 days at 20+ dials
Conversion
15.3%
sales ÷ net contacts · goal 11%
Productive hours
220.4
CPS $56
AHT on a sale
12.4m
team 11.3m

Efrain Martinez — not flagged

SPH 0.299 against a team rate of 0.193, so the coaching-flag threshold is 0.135.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.145, which would put the threshold at 0.102. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 25 agents with 20+ dials in this window
SPH
0.299
#3 of 24 · Q1 · 88th pct
team median 0.145
Conversion
15.3%
#3 of 23 · Q1 · 87th pct
team median 9.1%
Contact %
31.5%
#10 of 25 · Q2 · 60th pct
team median 29.9%
Sales
66
#2 of 25 · Q1 · 92th pct
team median 23
DPH
34.4
#15 of 24 · Q3 · 38th pct
team median 37.3

By campaign

11 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,590470951313.7%52.50.248
ACA00003 · PRX-30 AR Decline1,37244082911.0%33.70.267
ACA00004 · PSX-1 DB-11,15131060610.0%32.00.188
ACA00009 · PSX-30812285552341.8%25.10.918
ACA00011 · PRX-30 AR Decline68718740820.0%20.70.386
ACA00008 · AR Decline DB5752102900.0%17.90.000
ACA00012 · PSX-1 DB-15732122100.0%13.70.000
ACA00007 · PRX-4543015027311.1%15.30.196
ACA00010 · Salvage 45-post181678112.5%4.80.208
ACA00002 · Salvage V21483510330.0%3.60.844
ACA00013 · Salvage 45-post5623300.0%1.20.000
Total7,5752,3894306615.3%220.40.299

Daily trend

each line indexed to the agent's own window average = 100
077154231309SPH — % of own avg · 2026-07-01 — 136SPH — % of own avg · 2026-07-02 — 0SPH — % of own avg · 2026-07-06 — 55SPH — % of own avg · 2026-07-07 — 309SPH — % of own avg · 2026-07-08 — 51SPH — % of own avg · 2026-07-09 — 156SPH — % of own avg · 2026-07-10 — 104SPH — % of own avg · 2026-07-13 — 252SPH — % of own avg · 2026-07-14 — 105SPH — % of own avg · 2026-07-15 — 111SPH — % of own avg · 2026-07-16 — 57SPH — % of own avg · 2026-07-17 — 132SPH — % of own avg · 2026-07-20 — 186SPH — % of own avg · 2026-07-21 — 43SPH — % of own avg · 2026-07-22 — 48SPH — % of own avg · 2026-07-23 — 45SPH — % of own avg · 2026-07-24 — 98SPH — % of own avg · 2026-07-27 — 85SPH — % of own avg · 2026-07-28 — 0SPH — % of own avg · 2026-07-29 — 137SPH — % of own avg · 2026-07-30 — 43SPH — % of own avg · 2026-07-31 — 103SPH — % of own avg · 2026-08-03 — 85SPH — % of own avg · 2026-08-04 — 44SPH — % of own avg · 2026-08-05 — 0SPH — % of own avg · 2026-08-06 — 44SPH — % of own avg · 2026-08-07 — 51SPH — % of own avg · 2026-08-10 — 257SPH — % of own avg · 2026-08-11 — 226SPH — % of own avg · 2026-08-12 — 95SPH — % of own avg · 2026-08-13 — 93SPH — % of own avg · 2026-08-14 — 168SPH — % of own avg · 2026-08-15 — 0SPH — % of own avg · 2026-08-17 — 46DPH — % of own avg · 2026-07-01 — 134DPH — % of own avg · 2026-07-02 — 123DPH — % of own avg · 2026-07-06 — 93DPH — % of own avg · 2026-07-07 — 103DPH — % of own avg · 2026-07-08 — 133DPH — % of own avg · 2026-07-09 — 122DPH — % of own avg · 2026-07-10 — 126DPH — % of own avg · 2026-07-13 — 109DPH — % of own avg · 2026-07-14 — 104DPH — % of own avg · 2026-07-15 — 115DPH — % of own avg · 2026-07-16 — 128DPH — % of own avg · 2026-07-17 — 114DPH — % of own avg · 2026-07-20 — 89DPH — % of own avg · 2026-07-21 — 96DPH — % of own avg · 2026-07-22 — 81DPH — % of own avg · 2026-07-23 — 91DPH — % of own avg · 2026-07-24 — 85DPH — % of own avg · 2026-07-27 — 96DPH — % of own avg · 2026-07-28 — 89DPH — % of own avg · 2026-07-29 — 89DPH — % of own avg · 2026-07-30 — 102DPH — % of own avg · 2026-07-31 — 71DPH — % of own avg · 2026-08-03 — 76DPH — % of own avg · 2026-08-04 — 82DPH — % of own avg · 2026-08-05 — 90DPH — % of own avg · 2026-08-06 — 90DPH — % of own avg · 2026-08-07 — 102DPH — % of own avg · 2026-08-10 — 99DPH — % of own avg · 2026-08-11 — 77DPH — % of own avg · 2026-08-12 — 96DPH — % of own avg · 2026-08-13 — 123DPH — % of own avg · 2026-08-14 — 105DPH — % of own avg · 2026-08-15 — 48DPH — % of own avg · 2026-08-17 — 11811846Wed 07/01Tue 07/07Fri 07/10Wed 07/15Mon 07/20Thu 07/23Tue 07/28Fri 07/31Wed 08/05Mon 08/10Thu 08/13Mon 08/17
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

50 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Efrain Martinez there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.