CatalyzeCX
Command Center
AAA
07/01/2026→07/31/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
3 of 20Coach in SupervizeAI ↗
← Maria Molina·Juan Guzman →
Dials
5,059
DPH 35.2 · team 34.8
Contacts
1,511
CPH 10.5 · team 9.6
Net contacts
282
18.7% of contacts
Sales
44
SPH 0.306 · team 0.190
Sales / active day
2.00
22 days at 20+ dials
Conversion
15.6%
sales ÷ net contacts · goal —
Productive hours
143.9
CPS $55
AHT on a sale
13.1m
team 11.9m

Efrain Martinez — not flagged

SPH 0.306 against a team rate of 0.190, so the coaching-flag threshold is 0.133.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.173, which would put the threshold at 0.121. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 19 agents with 20+ dials in this window
SPH
0.306
#3 of 19 · Q1 · 84th pct
team median 0.173
Conversion
15.6%
#3 of 19 · Q1 · 84th pct
team median 9.7%
Contact %
29.9%
#7 of 19 · Q2 · 63th pct
team median 27.8%
Sales
44
#2 of 19 · Q1 · 89th pct
team median 20
DPH
35.2
#11 of 19 · Q3 · 42th pct
team median 35.9

By campaign

7 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,47042874912.2%47.90.188
ACA00003 · PRX-30 AR Decline1,37244082911.0%33.70.267
ACA00004 · PSX-1 DB-187821450510.0%23.20.216
ACA00009 · PSX-30802266431637.2%22.60.707
ACA00007 · PRX-45287942129.5%9.90.202
ACA00002 · Salvage V21483510330.0%3.60.844
ACA00008 · AR Decline DB10234200.0%3.00.000
Total5,0591,5112824415.6%143.90.306

Daily trend

each line indexed to the agent's own window average = 100
076151227302SPH — % of own avg · 2026-07-01 — 133SPH — % of own avg · 2026-07-02 — 0SPH — % of own avg · 2026-07-06 — 54SPH — % of own avg · 2026-07-07 — 302SPH — % of own avg · 2026-07-08 — 50SPH — % of own avg · 2026-07-09 — 152SPH — % of own avg · 2026-07-10 — 102SPH — % of own avg · 2026-07-13 — 247SPH — % of own avg · 2026-07-14 — 102SPH — % of own avg · 2026-07-15 — 108SPH — % of own avg · 2026-07-16 — 56SPH — % of own avg · 2026-07-17 — 130SPH — % of own avg · 2026-07-20 — 182SPH — % of own avg · 2026-07-21 — 42SPH — % of own avg · 2026-07-22 — 47SPH — % of own avg · 2026-07-23 — 44SPH — % of own avg · 2026-07-24 — 96SPH — % of own avg · 2026-07-27 — 83SPH — % of own avg · 2026-07-28 — 0SPH — % of own avg · 2026-07-29 — 134SPH — % of own avg · 2026-07-30 — 42SPH — % of own avg · 2026-07-31 — 101DPH — % of own avg · 2026-07-01 — 131DPH — % of own avg · 2026-07-02 — 120DPH — % of own avg · 2026-07-06 — 91DPH — % of own avg · 2026-07-07 — 100DPH — % of own avg · 2026-07-08 — 130DPH — % of own avg · 2026-07-09 — 119DPH — % of own avg · 2026-07-10 — 123DPH — % of own avg · 2026-07-13 — 107DPH — % of own avg · 2026-07-14 — 101DPH — % of own avg · 2026-07-15 — 113DPH — % of own avg · 2026-07-16 — 126DPH — % of own avg · 2026-07-17 — 111DPH — % of own avg · 2026-07-20 — 87DPH — % of own avg · 2026-07-21 — 93DPH — % of own avg · 2026-07-22 — 79DPH — % of own avg · 2026-07-23 — 89DPH — % of own avg · 2026-07-24 — 84DPH — % of own avg · 2026-07-27 — 94DPH — % of own avg · 2026-07-28 — 87DPH — % of own avg · 2026-07-29 — 87DPH — % of own avg · 2026-07-30 — 100DPH — % of own avg · 2026-07-31 — 7010170Wed 07/01Mon 07/06Wed 07/08Fri 07/10Tue 07/14Thu 07/16Mon 07/20Wed 07/22Fri 07/24Tue 07/28Thu 07/30
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

34 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Efrain Martinez there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.