CatalyzeCX
Command Center
AAA
08/01/2026→08/17/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
5 of 18Coach in SupervizeAI ↗
← Maria Molina·Nestor Najarro →
Dials
2,516
DPH 32.9 · team 33.4
Contacts
878
CPH 11.5 · team 9.3
Net contacts
148
16.9% of contacts
Sales
22
SPH 0.287 · team 0.211
Sales / active day
2.00
11 days at 20+ dials
Conversion
14.9%
sales ÷ net contacts · goal 11%
Productive hours
76.5
CPS $58
AHT on a sale
11.1m
team 10.2m

Efrain Martinez — not flagged

SPH 0.287 against a team rate of 0.211, so the coaching-flag threshold is 0.148.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.234, which would put the threshold at 0.164. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 16 agents with 20+ dials in this window
SPH
0.287
#5 of 16 · Q2 · 69th pct
team median 0.234
Conversion
14.9%
#5 of 16 · Q2 · 69th pct
team median 11.8%
Contact %
34.9%
#3 of 16 · Q1 · 81th pct
team median 30.0%
Sales
22
#2 of 16 · Q1 · 81th pct
team median 15
DPH
32.9
#9 of 16 · Q3 · 44th pct
team median 33.1

By campaign

9 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00011 · PRX-30 AR Decline68718740820.0%20.70.386
ACA00012 · PSX-1 DB-15732122100.0%13.70.000
ACA00008 · AR Decline DB4731762700.0%14.90.000
ACA00004 · PSX-1 DB-12739610110.0%8.80.114
ACA00010 · Salvage 45-post181678112.5%4.80.208
ACA00007 · PRX-45143566116.7%5.40.187
ACA00006 · PRX-151204221419.0%4.60.877
ACA00013 · Salvage 45-post5623300.0%1.20.000
ACA00009 · PSX-30101912758.3%2.42.862
Total2,5168781482214.9%76.50.287

Daily trend

each line indexed to the agent's own window average = 100
067134201268SPH — % of own avg · 2026-08-03 — 89SPH — % of own avg · 2026-08-04 — 46SPH — % of own avg · 2026-08-05 — 0SPH — % of own avg · 2026-08-06 — 46SPH — % of own avg · 2026-08-07 — 53SPH — % of own avg · 2026-08-10 — 268SPH — % of own avg · 2026-08-11 — 235SPH — % of own avg · 2026-08-12 — 99SPH — % of own avg · 2026-08-13 — 97SPH — % of own avg · 2026-08-14 — 175SPH — % of own avg · 2026-08-15 — 0SPH — % of own avg · 2026-08-17 — 48DPH — % of own avg · 2026-08-03 — 80DPH — % of own avg · 2026-08-04 — 86DPH — % of own avg · 2026-08-05 — 94DPH — % of own avg · 2026-08-06 — 95DPH — % of own avg · 2026-08-07 — 107DPH — % of own avg · 2026-08-10 — 104DPH — % of own avg · 2026-08-11 — 81DPH — % of own avg · 2026-08-12 — 101DPH — % of own avg · 2026-08-13 — 128DPH — % of own avg · 2026-08-14 — 109DPH — % of own avg · 2026-08-15 — 51DPH — % of own avg · 2026-08-17 — 12312348Mon 08/03Tue 08/04Wed 08/05Thu 08/06Fri 08/07Mon 08/10Tue 08/11Wed 08/12Thu 08/13Fri 08/14Sat 08/15Mon 08/17
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

28 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Efrain Martinez there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.