CatalyzeCX
Command Center
AAA
08/10/2026→08/16/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
3 of 13Coach in SupervizeAI ↗
← Orlando Alfaro·Livario Aguirre →
Dials
1,123
DPH 34.2 · team 34.2
Contacts
362
CPH 11.0 · team 9.0
Net contacts
70
19.3% of contacts
Sales
16
SPH 0.488 · team 0.303
Sales / active day
3.20
5 days at 20+ dials
Conversion
22.9%
sales ÷ net contacts · goal 11%
Productive hours
32.8
CPS $34
AHT on a sale
11.3m
team 10.2m

Efrain Martinez — not flagged

SPH 0.488 against a team rate of 0.303, so the coaching-flag threshold is 0.212.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.299, which would put the threshold at 0.209. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 13 agents with 20+ dials in this window
SPH
0.488
#3 of 13 · Q1 · 77th pct
team median 0.299
Conversion
22.9%
#2 of 13 · Q1 · 85th pct
team median 16.0%
Contact %
32.2%
#5 of 13 · Q2 · 62th pct
team median 27.9%
Sales
16
#2 of 13 · Q1 · 85th pct
team median 8
DPH
34.2
#6 of 13 · Q2 · 54th pct
team median 33.1

By campaign

4 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00011 · PRX-30 AR Decline61216335720.0%18.30.382
ACA00012 · PSX-1 DB-14831782000.0%11.60.000
ACA00006 · PRX-152785240.0%1.01.994
ACA00009 · PSX-301129666.7%1.83.261
Total1,123362701622.9%32.80.488

Daily trend

each line indexed to the agent's own window average = 100
03979118158SPH — % of own avg · 2026-08-10 — 158SPH — % of own avg · 2026-08-11 — 138SPH — % of own avg · 2026-08-12 — 59SPH — % of own avg · 2026-08-13 — 57SPH — % of own avg · 2026-08-14 — 103SPH — % of own avg · 2026-08-15 — 0DPH — % of own avg · 2026-08-10 — 99DPH — % of own avg · 2026-08-11 — 77DPH — % of own avg · 2026-08-12 — 97DPH — % of own avg · 2026-08-13 — 123DPH — % of own avg · 2026-08-14 — 105DPH — % of own avg · 2026-08-15 — 49490Mon 08/10Tue 08/11Wed 08/12Thu 08/13Fri 08/14Sat 08/15
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

10 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Efrain Martinez there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.