CatalyzeCX
Command Center
AAA
08/11/2026→08/17/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
3 of 13Coach in SupervizeAI ↗
← Orlando Alfaro·Maria Molina →
Dials
1,241
DPH 35.6 · team 36.4
Contacts
417
CPH 12.0 · team 9.9
Net contacts
72
17.3% of contacts
Sales
13
SPH 0.373 · team 0.251
Sales / active day
2.60
5 days at 20+ dials
Conversion
18.1%
sales ÷ net contacts · goal 11%
Productive hours
34.9
CPS $45
AHT on a sale
13.2m
team 9.9m

Efrain Martinez — not flagged

SPH 0.373 against a team rate of 0.251, so the coaching-flag threshold is 0.175.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.221, which would put the threshold at 0.155. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 13 agents with 20+ dials in this window
SPH
0.373
#3 of 13 · Q1 · 77th pct
team median 0.221
Conversion
18.1%
#5 of 13 · Q2 · 62th pct
team median 12.7%
Contact %
33.6%
#6 of 13 · Q2 · 54th pct
team median 29.7%
Sales
13
#2 of 13 · Q1 · 85th pct
team median 8
DPH
35.6
#5 of 13 · Q2 · 62th pct
team median 35.1

By campaign

6 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00012 · PSX-1 DB-15732122100.0%13.70.000
ACA00011 · PRX-30 AR Decline48912529620.7%15.00.401
ACA00010 · Salvage 45-post9438400.0%1.90.000
ACA00013 · Salvage 45-post5623300.0%1.20.000
ACA00006 · PRX-152887114.3%1.10.936
ACA00009 · PSX-301118675.0%1.93.233
Total1,241417721318.1%34.90.373

Daily trend

each line indexed to the agent's own window average = 100
04591136181SPH — % of own avg · 2026-08-11 — 181SPH — % of own avg · 2026-08-12 — 77SPH — % of own avg · 2026-08-13 — 75SPH — % of own avg · 2026-08-14 — 135SPH — % of own avg · 2026-08-15 — 0SPH — % of own avg · 2026-08-17 — 37DPH — % of own avg · 2026-08-11 — 74DPH — % of own avg · 2026-08-12 — 93DPH — % of own avg · 2026-08-13 — 119DPH — % of own avg · 2026-08-14 — 101DPH — % of own avg · 2026-08-15 — 47DPH — % of own avg · 2026-08-17 — 11411437Tue 08/11Wed 08/12Thu 08/13Fri 08/14Sat 08/15Mon 08/17
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

16 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Efrain Martinez there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.