CatalyzeCX
Command Center
AAA
06/29/2026→08/17/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
4 of 26Coach in SupervizeAI ↗
← Efrain Martinez·Walter Alfaro →
Dials
4,916
DPH 38.6 · team 34.4
Contacts
1,589
CPH 12.5 · team 9.5
Net contacts
248
15.6% of contacts
Sales
33
SPH 0.259 · team 0.193
Sales / active day
1.50
22 days at 20+ dials
Conversion
13.3%
sales ÷ net contacts · goal 11%
Productive hours
127.2
CPS $65
AHT on a sale
10.6m
team 11.3m

Juan Guzman — not flagged

SPH 0.259 against a team rate of 0.193, so the coaching-flag threshold is 0.135.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.145, which would put the threshold at 0.102. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 25 agents with 20+ dials in this window
SPH
0.259
#4 of 24 · Q1 · 83th pct
team median 0.145
Conversion
13.3%
#5 of 23 · Q1 · 78th pct
team median 9.1%
Contact %
32.3%
#7 of 25 · Q2 · 72th pct
team median 29.9%
Sales
33
#7 of 25 · Q2 · 64th pct
team median 23
DPH
38.6
#8 of 24 · Q2 · 67th pct
team median 37.3

By campaign

7 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,479325751013.3%40.30.248
ACA00003 · PRX-30 AR Decline1,271599611016.4%30.90.323
ACA00009 · PSX-30911300531018.9%24.50.408
ACA00004 · PSX-1 DB-18082403912.6%18.60.054
ACA00007 · PRX-452284915213.3%6.50.307
ACA00002 · Salvage V212240200.0%3.40.000
ACA00001 · Salvage9736300.0%3.00.000
Total4,9161,5892483313.3%127.20.259

Daily trend

each line indexed to the agent's own window average = 100
079157236314SPH — % of own avg · 2026-06-29 — 0SPH — % of own avg · 2026-06-30 — 0SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 0SPH — % of own avg · 2026-07-06 — 124SPH — % of own avg · 2026-07-07 — 166SPH — % of own avg · 2026-07-08 — 297SPH — % of own avg · 2026-07-09 — 0SPH — % of own avg · 2026-07-10 — 128SPH — % of own avg · 2026-07-11 — 0SPH — % of own avg · 2026-07-13 — 175SPH — % of own avg · 2026-07-14 — 0SPH — % of own avg · 2026-07-15 — 124SPH — % of own avg · 2026-07-16 — 62SPH — % of own avg · 2026-07-17 — 0SPH — % of own avg · 2026-07-20 — 0SPH — % of own avg · 2026-07-21 — 49SPH — % of own avg · 2026-07-22 — 0SPH — % of own avg · 2026-07-23 — 314SPH — % of own avg · 2026-07-24 — 0SPH — % of own avg · 2026-07-27 — 102SPH — % of own avg · 2026-07-28 — 222SPH — % of own avg · 2026-07-29 — 154DPH — % of own avg · 2026-06-29 — 85DPH — % of own avg · 2026-06-30 — 81DPH — % of own avg · 2026-07-01 — 90DPH — % of own avg · 2026-07-02 — 102DPH — % of own avg · 2026-07-06 — 81DPH — % of own avg · 2026-07-07 — 84DPH — % of own avg · 2026-07-08 — 107DPH — % of own avg · 2026-07-09 — 109DPH — % of own avg · 2026-07-10 — 120DPH — % of own avg · 2026-07-11 — 72DPH — % of own avg · 2026-07-13 — 112DPH — % of own avg · 2026-07-14 — 125DPH — % of own avg · 2026-07-15 — 100DPH — % of own avg · 2026-07-16 — 117DPH — % of own avg · 2026-07-17 — 125DPH — % of own avg · 2026-07-20 — 104DPH — % of own avg · 2026-07-21 — 100DPH — % of own avg · 2026-07-22 — 96DPH — % of own avg · 2026-07-23 — 86DPH — % of own avg · 2026-07-24 — 96DPH — % of own avg · 2026-07-27 — 86DPH — % of own avg · 2026-07-28 — 88DPH — % of own avg · 2026-07-29 — 9115491Mon 06/29Wed 07/01Mon 07/06Wed 07/08Fri 07/10Mon 07/13Wed 07/15Fri 07/17Tue 07/21Thu 07/23Mon 07/27Wed 07/29
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

15 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Juan Guzman there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.