CatalyzeCX
Command Center
AAA
06/29/2026→08/17/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
12 of 26Coach in SupervizeAI ↗
← Oscar Linares·Ronald Moreira →
Dials
6,090
DPH 26.8 · team 34.4
Contacts
1,619
CPH 7.1 · team 9.5
Net contacts
320
19.8% of contacts
Sales
33
SPH 0.145 · team 0.193
Sales / active day
1.00
33 days at 20+ dials
Conversion
10.3%
sales ÷ net contacts · goal 11%
Productive hours
227.4
CPS $115
AHT on a sale
12.4m
team 11.3m

Katerin Pocasangre — not flagged

SPH 0.145 against a team rate of 0.193, so the coaching-flag threshold is 0.135.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.145, which would put the threshold at 0.102. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 25 agents with 20+ dials in this window
SPH
0.145
#12 of 24 · Q2 · 50th pct
team median 0.145
Conversion
10.3%
#8 of 23 · Q2 · 65th pct
team median 9.1%
Contact %
26.6%
#17 of 25 · Q3 · 32th pct
team median 29.9%
Sales
33
#7 of 25 · Q2 · 64th pct
team median 23
DPH
26.8
#22 of 24 · Q4 · 8th pct
team median 37.3

By campaign

12 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,3512086757.5%51.60.097
ACA00003 · PRX-30 AR Decline1,0813365858.6%37.20.135
ACA00011 · PRX-30 AR Decline65518545511.1%22.20.225
ACA00012 · PSX-1 DB-16312342414.2%16.20.062
ACA00008 · AR Decline DB59115630310.0%25.70.117
ACA00004 · PSX-1 DB-15881672314.3%22.40.045
ACA00009 · PSX-30517159381128.9%24.00.459
ACA00007 · PRX-45340672015.0%14.50.069
ACA00010 · Salvage 45-post126474125.0%5.00.198
ACA00002 · Salvage V29126400.0%4.10.000
ACA00001 · Salvage7319500.0%3.40.000
ACA00013 · Salvage 45-post4615200.0%1.20.000
Total6,0901,6193203310.3%227.40.145

Daily trend

each line indexed to the agent's own window average = 100
079158236315SPH — % of own avg · 2026-06-29 — 0SPH — % of own avg · 2026-06-30 — 0SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 0SPH — % of own avg · 2026-07-06 — 94SPH — % of own avg · 2026-07-07 — 90SPH — % of own avg · 2026-07-08 — 0SPH — % of own avg · 2026-07-09 — 293SPH — % of own avg · 2026-07-10 — 315SPH — % of own avg · 2026-07-13 — 94SPH — % of own avg · 2026-07-16 — 0SPH — % of own avg · 2026-07-17 — 194SPH — % of own avg · 2026-07-20 — 0SPH — % of own avg · 2026-07-21 — 0SPH — % of own avg · 2026-07-22 — 95SPH — % of own avg · 2026-07-23 — 85SPH — % of own avg · 2026-07-24 — 293SPH — % of own avg · 2026-07-27 — 0SPH — % of own avg · 2026-07-28 — 0SPH — % of own avg · 2026-07-29 — 90SPH — % of own avg · 2026-07-30 — 85SPH — % of own avg · 2026-07-31 — 225SPH — % of own avg · 2026-08-03 — 85SPH — % of own avg · 2026-08-04 — 87SPH — % of own avg · 2026-08-05 — 87SPH — % of own avg · 2026-08-06 — 0SPH — % of own avg · 2026-08-07 — 106SPH — % of own avg · 2026-08-10 — 121SPH — % of own avg · 2026-08-11 — 188SPH — % of own avg · 2026-08-12 — 93SPH — % of own avg · 2026-08-13 — 189SPH — % of own avg · 2026-08-14 — 109SPH — % of own avg · 2026-08-17 — 177DPH — % of own avg · 2026-06-29 — 69DPH — % of own avg · 2026-06-30 — 92DPH — % of own avg · 2026-07-01 — 82DPH — % of own avg · 2026-07-02 — 79DPH — % of own avg · 2026-07-06 — 78DPH — % of own avg · 2026-07-07 — 87DPH — % of own avg · 2026-07-08 — 119DPH — % of own avg · 2026-07-09 — 113DPH — % of own avg · 2026-07-10 — 132DPH — % of own avg · 2026-07-13 — 111DPH — % of own avg · 2026-07-16 — 111DPH — % of own avg · 2026-07-17 — 97DPH — % of own avg · 2026-07-20 — 90DPH — % of own avg · 2026-07-21 — 106DPH — % of own avg · 2026-07-22 — 100DPH — % of own avg · 2026-07-23 — 100DPH — % of own avg · 2026-07-24 — 83DPH — % of own avg · 2026-07-27 — 89DPH — % of own avg · 2026-07-28 — 93DPH — % of own avg · 2026-07-29 — 79DPH — % of own avg · 2026-07-30 — 106DPH — % of own avg · 2026-07-31 — 83DPH — % of own avg · 2026-08-03 — 95DPH — % of own avg · 2026-08-04 — 77DPH — % of own avg · 2026-08-05 — 89DPH — % of own avg · 2026-08-06 — 82DPH — % of own avg · 2026-08-07 — 85DPH — % of own avg · 2026-08-10 — 96DPH — % of own avg · 2026-08-11 — 91DPH — % of own avg · 2026-08-12 — 107DPH — % of own avg · 2026-08-13 — 165DPH — % of own avg · 2026-08-14 — 143DPH — % of own avg · 2026-08-17 — 140177140Mon 06/29Thu 07/02Wed 07/08Mon 07/13Mon 07/20Thu 07/23Tue 07/28Fri 07/31Wed 08/05Mon 08/10Thu 08/13
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

32 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Katerin Pocasangre there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.