CatalyzeCX
Command Center
AAA
07/01/2026→07/31/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
13 of 20Coach in SupervizeAI ↗
← Orlando Alfaro·Rodrigo Cortez →
Dials
3,740
DPH 26.0 · team 34.8
Contacts
856
CPH 6.0 · team 9.6
Net contacts
190
22.2% of contacts
Sales
20
SPH 0.139 · team 0.190
Sales / active day
1.00
20 days at 20+ dials
Conversion
10.5%
sales ÷ net contacts · goal —
Productive hours
143.7
CPS $120
AHT on a sale
13.2m
team 11.9m

Katerin Pocasangre — not flagged

SPH 0.139 against a team rate of 0.190, so the coaching-flag threshold is 0.133.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.173, which would put the threshold at 0.121. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 19 agents with 20+ dials in this window
SPH
0.139
#13 of 19 · Q3 · 32th pct
team median 0.173
Conversion
10.5%
#8 of 19 · Q2 · 53th pct
team median 9.7%
Contact %
22.9%
#15 of 19 · Q4 · 21th pct
team median 27.8%
Sales
20
#10 of 19 · Q3 · 47th pct
team median 20
DPH
26.0
#17 of 19 · Q4 · 11th pct
team median 35.9

By campaign

7 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,2671765635.4%48.10.062
ACA00003 · PRX-30 AR Decline1,0813365858.6%37.20.135
ACA00009 · PSX-3050214135925.7%22.50.400
ACA00004 · PSX-1 DB-14801282015.0%18.20.055
ACA00007 · PRX-45211311616.3%9.40.106
ACA00008 · AR Decline DB1081811100.0%4.20.236
ACA00002 · Salvage V29126400.0%4.10.000
Total3,7408561902010.5%143.70.139

Daily trend

each line indexed to the agent's own window average = 100
082164247329SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 0SPH — % of own avg · 2026-07-06 — 98SPH — % of own avg · 2026-07-07 — 94SPH — % of own avg · 2026-07-08 — 0SPH — % of own avg · 2026-07-09 — 306SPH — % of own avg · 2026-07-10 — 329SPH — % of own avg · 2026-07-13 — 99SPH — % of own avg · 2026-07-16 — 0SPH — % of own avg · 2026-07-17 — 203SPH — % of own avg · 2026-07-20 — 0SPH — % of own avg · 2026-07-21 — 0SPH — % of own avg · 2026-07-22 — 100SPH — % of own avg · 2026-07-23 — 89SPH — % of own avg · 2026-07-24 — 305SPH — % of own avg · 2026-07-27 — 0SPH — % of own avg · 2026-07-28 — 0SPH — % of own avg · 2026-07-29 — 94SPH — % of own avg · 2026-07-30 — 89SPH — % of own avg · 2026-07-31 — 235DPH — % of own avg · 2026-07-01 — 85DPH — % of own avg · 2026-07-02 — 82DPH — % of own avg · 2026-07-06 — 80DPH — % of own avg · 2026-07-07 — 90DPH — % of own avg · 2026-07-08 — 122DPH — % of own avg · 2026-07-09 — 117DPH — % of own avg · 2026-07-10 — 136DPH — % of own avg · 2026-07-13 — 114DPH — % of own avg · 2026-07-16 — 114DPH — % of own avg · 2026-07-17 — 100DPH — % of own avg · 2026-07-20 — 92DPH — % of own avg · 2026-07-21 — 109DPH — % of own avg · 2026-07-22 — 103DPH — % of own avg · 2026-07-23 — 103DPH — % of own avg · 2026-07-24 — 86DPH — % of own avg · 2026-07-27 — 92DPH — % of own avg · 2026-07-28 — 96DPH — % of own avg · 2026-07-29 — 81DPH — % of own avg · 2026-07-30 — 110DPH — % of own avg · 2026-07-31 — 8523585Wed 07/01Mon 07/06Wed 07/08Fri 07/10Thu 07/16Mon 07/20Wed 07/22Fri 07/24Tue 07/28Thu 07/30
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

19 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Katerin Pocasangre there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.