CatalyzeCX
Command Center
AAA
08/01/2026→08/17/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
11 of 18Coach in SupervizeAI ↗
← Ruben Rivas·Cristian Aguilar →
Dials
2,277
DPH 28.4 · team 33.4
Contacts
744
CPH 9.3 · team 9.3
Net contacts
125
16.8% of contacts
Sales
13
SPH 0.162 · team 0.211
Sales / active day
1.18
11 days at 20+ dials
Conversion
10.4%
sales ÷ net contacts · goal 11%
Productive hours
80.3
CPS $103
AHT on a sale
11.3m
team 10.2m

Katerin Pocasangre — not flagged

SPH 0.162 against a team rate of 0.211, so the coaching-flag threshold is 0.148.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.234, which would put the threshold at 0.164. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 16 agents with 20+ dials in this window
SPH
0.162
#11 of 16 · Q3 · 31th pct
team median 0.234
Conversion
10.4%
#12 of 16 · Q3 · 25th pct
team median 11.8%
Contact %
32.7%
#7 of 16 · Q2 · 56th pct
team median 30.0%
Sales
13
#9 of 16 · Q3 · 44th pct
team median 15
DPH
28.4
#13 of 16 · Q4 · 19th pct
team median 33.1

By campaign

9 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00011 · PRX-30 AR Decline65518545511.1%22.20.225
ACA00012 · PSX-1 DB-16312342414.2%16.20.062
ACA00008 · AR Decline DB4831382926.9%21.40.093
ACA00007 · PRX-4512936400.0%5.10.000
ACA00010 · Salvage 45-post126474125.0%5.00.198
ACA00004 · PSX-1 DB-110839300.0%4.20.000
ACA00006 · PRX-15843211218.2%3.50.572
ACA00013 · Salvage 45-post4615200.0%1.20.000
ACA00009 · PSX-3015183266.7%1.51.321
Total2,2777441251310.4%80.30.162

Daily trend

each line indexed to the agent's own window average = 100
04285127170SPH — % of own avg · 2026-08-03 — 76SPH — % of own avg · 2026-08-04 — 78SPH — % of own avg · 2026-08-05 — 78SPH — % of own avg · 2026-08-06 — 0SPH — % of own avg · 2026-08-07 — 95SPH — % of own avg · 2026-08-10 — 109SPH — % of own avg · 2026-08-11 — 168SPH — % of own avg · 2026-08-12 — 83SPH — % of own avg · 2026-08-13 — 170SPH — % of own avg · 2026-08-14 — 97SPH — % of own avg · 2026-08-17 — 159DPH — % of own avg · 2026-08-03 — 89DPH — % of own avg · 2026-08-04 — 73DPH — % of own avg · 2026-08-05 — 84DPH — % of own avg · 2026-08-06 — 77DPH — % of own avg · 2026-08-07 — 80DPH — % of own avg · 2026-08-10 — 91DPH — % of own avg · 2026-08-11 — 85DPH — % of own avg · 2026-08-12 — 101DPH — % of own avg · 2026-08-13 — 156DPH — % of own avg · 2026-08-14 — 136DPH — % of own avg · 2026-08-17 — 133159133Mon 08/03Tue 08/04Wed 08/05Thu 08/06Fri 08/07Mon 08/10Tue 08/11Wed 08/12Thu 08/13Fri 08/14Mon 08/17
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

8 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Katerin Pocasangre there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.