CatalyzeCX
Command Center
AAA
06/29/2026→08/17/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
7 of 26Coach in SupervizeAI ↗
← Carlos Chacon·Nestor Najarro →
Dials
10,174
DPH 45.1 · team 34.4
Contacts
2,539
CPH 11.2 · team 9.5
Net contacts
579
22.8% of contacts
Sales
52
SPH 0.230 · team 0.193
Sales / active day
1.49
35 days at 20+ dials
Conversion
9.0%
sales ÷ net contacts · goal 11%
Productive hours
225.7
CPS $73
AHT on a sale
11.3m
team 11.3m

Livario Aguirre — not flagged

SPH 0.230 against a team rate of 0.193, so the coaching-flag threshold is 0.135.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.145, which would put the threshold at 0.102. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 25 agents with 20+ dials in this window
SPH
0.230
#7 of 24 · Q2 · 71th pct
team median 0.145
Conversion
9.0%
#13 of 23 · Q3 · 43th pct
team median 9.1%
Contact %
25.0%
#19 of 25 · Q4 · 24th pct
team median 29.9%
Sales
52
#3 of 25 · Q1 · 88th pct
team median 23
DPH
45.1
#3 of 24 · Q1 · 88th pct
team median 37.3

By campaign

12 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,92852410165.9%46.20.130
ACA00003 · PRX-30 AR Decline1,72747610976.4%32.80.214
ACA00009 · PSX-301,5104371181815.3%34.40.523
ACA00004 · PSX-1 DB-11,3483798144.9%27.00.148
ACA00008 · AR Decline DB9612164449.1%21.80.184
ACA00012 · PSX-1 DB-17441022229.1%15.30.130
ACA00011 · PRX-30 AR Decline73912254916.7%20.30.443
ACA00007 · PRX-456011412114.8%15.30.066
ACA00010 · Salvage 45-post21446600.0%5.10.000
ACA00002 · Salvage V2204521400.0%3.20.000
ACA00001 · Salvage13936700.0%2.90.000
ACA00013 · Salvage 45-post5982150.0%1.60.636
Total10,1742,539579529.0%225.70.230

Daily trend

each line indexed to the agent's own window average = 100
093187280374SPH — % of own avg · 2026-06-29 — 0SPH — % of own avg · 2026-06-30 — 0SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 141SPH — % of own avg · 2026-07-06 — 374SPH — % of own avg · 2026-07-07 — 56SPH — % of own avg · 2026-07-08 — 63SPH — % of own avg · 2026-07-09 — 209SPH — % of own avg · 2026-07-10 — 68SPH — % of own avg · 2026-07-13 — 0SPH — % of own avg · 2026-07-14 — 220SPH — % of own avg · 2026-07-15 — 62SPH — % of own avg · 2026-07-16 — 0SPH — % of own avg · 2026-07-17 — 59SPH — % of own avg · 2026-07-20 — 73SPH — % of own avg · 2026-07-21 — 100SPH — % of own avg · 2026-07-22 — 55SPH — % of own avg · 2026-07-23 — 53SPH — % of own avg · 2026-07-24 — 66SPH — % of own avg · 2026-07-27 — 113SPH — % of own avg · 2026-07-28 — 59SPH — % of own avg · 2026-07-29 — 61SPH — % of own avg · 2026-07-30 — 241SPH — % of own avg · 2026-07-31 — 223SPH — % of own avg · 2026-08-03 — 0SPH — % of own avg · 2026-08-04 — 59SPH — % of own avg · 2026-08-05 — 0SPH — % of own avg · 2026-08-06 — 115SPH — % of own avg · 2026-08-07 — 0SPH — % of own avg · 2026-08-10 — 244SPH — % of own avg · 2026-08-11 — 184SPH — % of own avg · 2026-08-12 — 120SPH — % of own avg · 2026-08-13 — 192SPH — % of own avg · 2026-08-14 — 140SPH — % of own avg · 2026-08-17 — 120DPH — % of own avg · 2026-06-29 — 81DPH — % of own avg · 2026-06-30 — 144DPH — % of own avg · 2026-07-01 — 145DPH — % of own avg · 2026-07-02 — 111DPH — % of own avg · 2026-07-06 — 85DPH — % of own avg · 2026-07-07 — 110DPH — % of own avg · 2026-07-08 — 120DPH — % of own avg · 2026-07-09 — 129DPH — % of own avg · 2026-07-10 — 123DPH — % of own avg · 2026-07-13 — 128DPH — % of own avg · 2026-07-14 — 124DPH — % of own avg · 2026-07-15 — 112DPH — % of own avg · 2026-07-16 — 127DPH — % of own avg · 2026-07-17 — 121DPH — % of own avg · 2026-07-20 — 96DPH — % of own avg · 2026-07-21 — 91DPH — % of own avg · 2026-07-22 — 84DPH — % of own avg · 2026-07-23 — 88DPH — % of own avg · 2026-07-24 — 90DPH — % of own avg · 2026-07-27 — 67DPH — % of own avg · 2026-07-28 — 75DPH — % of own avg · 2026-07-29 — 89DPH — % of own avg · 2026-07-30 — 95DPH — % of own avg · 2026-07-31 — 87DPH — % of own avg · 2026-08-03 — 105DPH — % of own avg · 2026-08-04 — 106DPH — % of own avg · 2026-08-05 — 91DPH — % of own avg · 2026-08-06 — 92DPH — % of own avg · 2026-08-07 — 99DPH — % of own avg · 2026-08-10 — 72DPH — % of own avg · 2026-08-11 — 77DPH — % of own avg · 2026-08-12 — 91DPH — % of own avg · 2026-08-13 — 96DPH — % of own avg · 2026-08-14 — 107DPH — % of own avg · 2026-08-17 — 9712097Mon 06/29Thu 07/02Wed 07/08Mon 07/13Thu 07/16Tue 07/21Fri 07/24Wed 07/29Mon 08/03Thu 08/06Tue 08/11Fri 08/14
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

32 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Livario Aguirre there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.