CatalyzeCX
Command Center
AAA
07/01/2026→07/31/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
6 of 20Coach in SupervizeAI ↗
← Carlos Chacon·Walter Alfaro →
Dials
6,799
DPH 46.3 · team 34.8
Contacts
1,881
CPH 12.8 · team 9.6
Net contacts
420
22.3% of contacts
Sales
34
SPH 0.232 · team 0.190
Sales / active day
1.55
22 days at 20+ dials
Conversion
8.1%
sales ÷ net contacts · goal —
Productive hours
146.8
CPS $72
AHT on a sale
12.1m
team 11.9m

Livario Aguirre — not flagged

SPH 0.232 against a team rate of 0.190, so the coaching-flag threshold is 0.133.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.173, which would put the threshold at 0.121. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 19 agents with 20+ dials in this window
SPH
0.232
#6 of 19 · Q2 · 68th pct
team median 0.173
Conversion
8.1%
#11 of 19 · Q3 · 42th pct
team median 9.7%
Contact %
27.7%
#11 of 19 · Q3 · 42th pct
team median 27.8%
Sales
34
#3 of 19 · Q1 · 84th pct
team median 20
DPH
46.3
#2 of 19 · Q1 · 89th pct
team median 35.9

By campaign

7 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,8054879466.4%43.60.138
ACA00003 · PRX-30 AR Decline1,72747610976.4%32.80.214
ACA00009 · PSX-301,4804151101614.5%32.90.487
ACA00004 · PSX-1 DB-11,1303437445.4%22.40.179
ACA00007 · PRX-45354851500.0%9.50.000
ACA00002 · Salvage V2204521400.0%3.20.000
ACA00008 · AR Decline DB99234125.0%2.60.381
Total6,7991,881420348.1%146.80.232

Daily trend

each line indexed to the agent's own window average = 100
093186279372SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 140SPH — % of own avg · 2026-07-06 — 372SPH — % of own avg · 2026-07-07 — 56SPH — % of own avg · 2026-07-08 — 63SPH — % of own avg · 2026-07-09 — 208SPH — % of own avg · 2026-07-10 — 68SPH — % of own avg · 2026-07-13 — 0SPH — % of own avg · 2026-07-14 — 219SPH — % of own avg · 2026-07-15 — 62SPH — % of own avg · 2026-07-16 — 0SPH — % of own avg · 2026-07-17 — 59SPH — % of own avg · 2026-07-20 — 73SPH — % of own avg · 2026-07-21 — 100SPH — % of own avg · 2026-07-22 — 55SPH — % of own avg · 2026-07-23 — 53SPH — % of own avg · 2026-07-24 — 65SPH — % of own avg · 2026-07-27 — 112SPH — % of own avg · 2026-07-28 — 59SPH — % of own avg · 2026-07-29 — 61SPH — % of own avg · 2026-07-30 — 240SPH — % of own avg · 2026-07-31 — 222DPH — % of own avg · 2026-07-01 — 141DPH — % of own avg · 2026-07-02 — 108DPH — % of own avg · 2026-07-06 — 83DPH — % of own avg · 2026-07-07 — 107DPH — % of own avg · 2026-07-08 — 117DPH — % of own avg · 2026-07-09 — 125DPH — % of own avg · 2026-07-10 — 120DPH — % of own avg · 2026-07-13 — 124DPH — % of own avg · 2026-07-14 — 121DPH — % of own avg · 2026-07-15 — 109DPH — % of own avg · 2026-07-16 — 124DPH — % of own avg · 2026-07-17 — 118DPH — % of own avg · 2026-07-20 — 94DPH — % of own avg · 2026-07-21 — 89DPH — % of own avg · 2026-07-22 — 82DPH — % of own avg · 2026-07-23 — 86DPH — % of own avg · 2026-07-24 — 88DPH — % of own avg · 2026-07-27 — 65DPH — % of own avg · 2026-07-28 — 73DPH — % of own avg · 2026-07-29 — 87DPH — % of own avg · 2026-07-30 — 92DPH — % of own avg · 2026-07-31 — 8522285Wed 07/01Mon 07/06Wed 07/08Fri 07/10Tue 07/14Thu 07/16Mon 07/20Wed 07/22Fri 07/24Tue 07/28Thu 07/30
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

21 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Livario Aguirre there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.