CatalyzeCX
Command Center
AAA
06/29/2026→08/17/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
2 of 26Coach in SupervizeAI ↗
← Sara Villeda·Efrain Martinez →
Dials
4,094
DPH 40.7 · team 34.4
Contacts
1,067
CPH 10.6 · team 9.5
Net contacts
160
15.0% of contacts
Sales
31
SPH 0.308 · team 0.193
Sales / active day
2.07
15 days at 20+ dials
Conversion
19.4%
sales ÷ net contacts · goal 11%
Productive hours
100.5
CPS $54
AHT on a sale
9.4m
team 11.3m

Maria Molina — not flagged

SPH 0.308 against a team rate of 0.193, so the coaching-flag threshold is 0.135.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.145, which would put the threshold at 0.102. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 25 agents with 20+ dials in this window
SPH
0.308
#2 of 24 · Q1 · 92th pct
team median 0.145
Conversion
19.4%
#2 of 23 · Q1 · 91th pct
team median 9.1%
Contact %
26.1%
#18 of 25 · Q3 · 28th pct
team median 29.9%
Sales
31
#11 of 25 · Q2 · 56th pct
team median 23
DPH
40.7
#7 of 24 · Q2 · 71th pct
team median 37.3

By campaign

11 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00011 · PRX-30 AR Decline91821635514.3%22.00.228
ACA00004 · PSX-1 DB-184220126830.8%22.40.357
ACA00012 · PSX-1 DB-166221128310.7%13.40.224
ACA00008 · AR Decline DB59714027414.8%16.00.250
ACA00007 · PRX-453766510110.0%9.50.105
ACA00006 · PRX-152808111436.4%6.60.606
ACA00010 · Salvage 45-post26610210110.0%5.80.173
ACA00009 · PSX-30100328450.0%3.61.111
ACA00013 · Salvage 45-post49144125.0%1.20.827
ACA00002 · Salvage V233100.0%0.10.000
ACA00003 · PRX-30 AR Decline1200—0.00.000
Total4,0941,0671603119.4%100.50.308

Daily trend

each line indexed to the agent's own window average = 100
04795142189SPH — % of own avg · 2026-07-23 — 0SPH — % of own avg · 2026-07-28 — 0SPH — % of own avg · 2026-07-29 — 115SPH — % of own avg · 2026-07-30 — 161SPH — % of own avg · 2026-07-31 — 54SPH — % of own avg · 2026-08-03 — 0SPH — % of own avg · 2026-08-04 — 84SPH — % of own avg · 2026-08-05 — 172SPH — % of own avg · 2026-08-06 — 86SPH — % of own avg · 2026-08-07 — 52SPH — % of own avg · 2026-08-08 — 0SPH — % of own avg · 2026-08-10 — 128SPH — % of own avg · 2026-08-11 — 90SPH — % of own avg · 2026-08-12 — 94SPH — % of own avg · 2026-08-13 — 89SPH — % of own avg · 2026-08-14 — 110SPH — % of own avg · 2026-08-17 — 189DPH — % of own avg · 2026-07-23 — 0DPH — % of own avg · 2026-07-28 — 97DPH — % of own avg · 2026-07-29 — 78DPH — % of own avg · 2026-07-30 — 82DPH — % of own avg · 2026-07-31 — 96DPH — % of own avg · 2026-08-03 — 103DPH — % of own avg · 2026-08-04 — 101DPH — % of own avg · 2026-08-05 — 108DPH — % of own avg · 2026-08-06 — 85DPH — % of own avg · 2026-08-07 — 102DPH — % of own avg · 2026-08-08 — 72DPH — % of own avg · 2026-08-10 — 97DPH — % of own avg · 2026-08-11 — 86DPH — % of own avg · 2026-08-12 — 113DPH — % of own avg · 2026-08-13 — 114DPH — % of own avg · 2026-08-14 — 120DPH — % of own avg · 2026-08-17 — 125189125Thu 07/23Wed 07/29Fri 07/31Tue 08/04Thu 08/06Sat 08/08Tue 08/11Thu 08/13Mon 08/17
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

4 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Maria Molina there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.