CatalyzeCX
Command Center
AAA
06/29/2026→08/17/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
8 of 26Coach in SupervizeAI ↗
← Livario Aguirre·Orlando Alfaro →
Dials
8,331
DPH 38.4 · team 34.4
Contacts
2,669
CPH 12.3 · team 9.5
Net contacts
541
20.3% of contacts
Sales
49
SPH 0.226 · team 0.193
Sales / active day
1.48
33 days at 20+ dials
Conversion
9.1%
sales ÷ net contacts · goal 11%
Productive hours
217.2
CPS $74
AHT on a sale
11.1m
team 11.3m

Nestor Najarro — not flagged

SPH 0.226 against a team rate of 0.193, so the coaching-flag threshold is 0.135.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.145, which would put the threshold at 0.102. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 25 agents with 20+ dials in this window
SPH
0.226
#8 of 24 · Q2 · 67th pct
team median 0.145
Conversion
9.1%
#12 of 23 · Q3 · 48th pct
team median 9.1%
Contact %
32.0%
#8 of 25 · Q2 · 68th pct
team median 29.9%
Sales
49
#4 of 25 · Q1 · 84th pct
team median 23
DPH
38.4
#9 of 24 · Q2 · 63th pct
team median 37.3

By campaign

12 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00003 · PRX-30 AR Decline1,5165681161613.8%34.80.459
ACA00004 · PSX-1 DB-11,3713828977.9%35.90.195
ACA00006 · PRX-151,1863046134.9%31.00.097
ACA00009 · PSX-301,1854168678.1%31.00.226
ACA00011 · PRX-30 AR Decline76823256916.1%24.40.369
ACA00007 · PRX-456201724748.5%17.20.233
ACA00012 · PSX-1 DB-15722122514.0%14.30.070
ACA00008 · AR Decline DB5261592414.2%14.30.070
ACA00002 · Salvage V220767300.0%4.00.000
ACA00010 · Salvage 45-post185741800.0%4.80.000
ACA00001 · Salvage14854800.0%4.10.000
ACA00013 · Salvage 45-post47298112.5%1.20.802
Total8,3312,669541499.1%217.20.226

Daily trend

each line indexed to the agent's own window average = 100
093186280373SPH — % of own avg · 2026-06-29 — 0SPH — % of own avg · 2026-06-30 — 0SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 0SPH — % of own avg · 2026-07-06 — 140SPH — % of own avg · 2026-07-07 — 262SPH — % of own avg · 2026-07-08 — 373SPH — % of own avg · 2026-07-09 — 152SPH — % of own avg · 2026-07-10 — 0SPH — % of own avg · 2026-07-13 — 120SPH — % of own avg · 2026-07-14 — 0SPH — % of own avg · 2026-07-15 — 173SPH — % of own avg · 2026-07-16 — 70SPH — % of own avg · 2026-07-17 — 64SPH — % of own avg · 2026-07-20 — 0SPH — % of own avg · 2026-07-21 — 0SPH — % of own avg · 2026-07-24 — 0SPH — % of own avg · 2026-07-27 — 113SPH — % of own avg · 2026-07-28 — 62SPH — % of own avg · 2026-07-29 — 55SPH — % of own avg · 2026-07-30 — 56SPH — % of own avg · 2026-07-31 — 72SPH — % of own avg · 2026-08-03 — 109SPH — % of own avg · 2026-08-04 — 0SPH — % of own avg · 2026-08-05 — 58SPH — % of own avg · 2026-08-06 — 58SPH — % of own avg · 2026-08-07 — 187SPH — % of own avg · 2026-08-10 — 273SPH — % of own avg · 2026-08-11 — 174SPH — % of own avg · 2026-08-12 — 0SPH — % of own avg · 2026-08-13 — 118SPH — % of own avg · 2026-08-14 — 138SPH — % of own avg · 2026-08-17 — 198DPH — % of own avg · 2026-06-29 — 85DPH — % of own avg · 2026-06-30 — 114DPH — % of own avg · 2026-07-01 — 134DPH — % of own avg · 2026-07-02 — 126DPH — % of own avg · 2026-07-06 — 93DPH — % of own avg · 2026-07-07 — 111DPH — % of own avg · 2026-07-08 — 110DPH — % of own avg · 2026-07-09 — 119DPH — % of own avg · 2026-07-10 — 129DPH — % of own avg · 2026-07-13 — 96DPH — % of own avg · 2026-07-14 — 118DPH — % of own avg · 2026-07-15 — 83DPH — % of own avg · 2026-07-16 — 102DPH — % of own avg · 2026-07-17 — 116DPH — % of own avg · 2026-07-20 — 106DPH — % of own avg · 2026-07-21 — 114DPH — % of own avg · 2026-07-24 — 96DPH — % of own avg · 2026-07-27 — 93DPH — % of own avg · 2026-07-28 — 85DPH — % of own avg · 2026-07-29 — 97DPH — % of own avg · 2026-07-30 — 103DPH — % of own avg · 2026-07-31 — 99DPH — % of own avg · 2026-08-03 — 93DPH — % of own avg · 2026-08-04 — 100DPH — % of own avg · 2026-08-05 — 81DPH — % of own avg · 2026-08-06 — 102DPH — % of own avg · 2026-08-07 — 95DPH — % of own avg · 2026-08-10 — 71DPH — % of own avg · 2026-08-11 — 75DPH — % of own avg · 2026-08-12 — 92DPH — % of own avg · 2026-08-13 — 101DPH — % of own avg · 2026-08-14 — 92DPH — % of own avg · 2026-08-17 — 100198100Mon 06/29Thu 07/02Wed 07/08Mon 07/13Thu 07/16Tue 07/21Tue 07/28Fri 07/31Wed 08/05Mon 08/10Thu 08/13
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

50 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Nestor Najarro there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.