CatalyzeCX
Command Center
AAA
07/01/2026→07/31/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
8 of 20Coach in SupervizeAI ↗
← Walter Alfaro·Dina Alonzo →
Dials
5,378
DPH 40.4 · team 34.8
Contacts
1,679
CPH 12.6 · team 9.6
Net contacts
347
20.7% of contacts
Sales
28
SPH 0.210 · team 0.190
Sales / active day
1.40
20 days at 20+ dials
Conversion
8.1%
sales ÷ net contacts · goal —
Productive hours
133.0
CPS $80
AHT on a sale
10.6m
team 11.9m

Nestor Najarro — not flagged

SPH 0.210 against a team rate of 0.190, so the coaching-flag threshold is 0.133.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.173, which would put the threshold at 0.121. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 19 agents with 20+ dials in this window
SPH
0.210
#8 of 19 · Q2 · 58th pct
team median 0.173
Conversion
8.1%
#12 of 19 · Q3 · 37th pct
team median 9.7%
Contact %
31.2%
#5 of 19 · Q2 · 74th pct
team median 27.8%
Sales
28
#6 of 19 · Q2 · 68th pct
team median 20
DPH
40.4
#5 of 19 · Q2 · 74th pct
team median 35.9

By campaign

7 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00003 · PRX-30 AR Decline1,5155671161613.8%34.80.460
ACA00009 · PSX-301,1523907945.1%29.30.137
ACA00006 · PRX-151,0982674924.1%28.30.071
ACA00004 · PSX-1 DB-19332606657.6%24.00.209
ACA00007 · PRX-453771022913.4%10.00.100
ACA00002 · Salvage V220767300.0%4.00.000
ACA00008 · AR Decline DB9626500.0%2.60.000
Total5,3781,679347288.1%133.00.210

Daily trend

each line indexed to the agent's own window average = 100
0100200300400SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 0SPH — % of own avg · 2026-07-06 — 150SPH — % of own avg · 2026-07-07 — 281SPH — % of own avg · 2026-07-08 — 400SPH — % of own avg · 2026-07-09 — 163SPH — % of own avg · 2026-07-10 — 0SPH — % of own avg · 2026-07-13 — 129SPH — % of own avg · 2026-07-14 — 0SPH — % of own avg · 2026-07-15 — 186SPH — % of own avg · 2026-07-16 — 75SPH — % of own avg · 2026-07-17 — 69SPH — % of own avg · 2026-07-20 — 0SPH — % of own avg · 2026-07-21 — 0SPH — % of own avg · 2026-07-24 — 0SPH — % of own avg · 2026-07-27 — 121SPH — % of own avg · 2026-07-28 — 66SPH — % of own avg · 2026-07-29 — 58SPH — % of own avg · 2026-07-30 — 60SPH — % of own avg · 2026-07-31 — 77DPH — % of own avg · 2026-07-01 — 127DPH — % of own avg · 2026-07-02 — 119DPH — % of own avg · 2026-07-06 — 88DPH — % of own avg · 2026-07-07 — 106DPH — % of own avg · 2026-07-08 — 104DPH — % of own avg · 2026-07-09 — 113DPH — % of own avg · 2026-07-10 — 122DPH — % of own avg · 2026-07-13 — 91DPH — % of own avg · 2026-07-14 — 112DPH — % of own avg · 2026-07-15 — 79DPH — % of own avg · 2026-07-16 — 97DPH — % of own avg · 2026-07-17 — 110DPH — % of own avg · 2026-07-20 — 101DPH — % of own avg · 2026-07-21 — 109DPH — % of own avg · 2026-07-24 — 92DPH — % of own avg · 2026-07-27 — 88DPH — % of own avg · 2026-07-28 — 81DPH — % of own avg · 2026-07-29 — 92DPH — % of own avg · 2026-07-30 — 98DPH — % of own avg · 2026-07-31 — 949477Wed 07/01Mon 07/06Wed 07/08Fri 07/10Tue 07/14Thu 07/16Mon 07/20Fri 07/24Tue 07/28Thu 07/30
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

37 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Nestor Najarro there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.