CatalyzeCX
Command Center
AAA
06/29/2026→08/17/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
9 of 26Coach in SupervizeAI ↗
← Nestor Najarro·Dina Alonzo →
Dials
5,722
DPH 37.2 · team 34.4
Contacts
1,546
CPH 10.1 · team 9.5
Net contacts
332
21.5% of contacts
Sales
32
SPH 0.208 · team 0.193
Sales / active day
1.19
27 days at 20+ dials
Conversion
9.6%
sales ÷ net contacts · goal 11%
Productive hours
153.8
CPS $80
AHT on a sale
14.0m
team 11.3m

Orlando Alfaro — not flagged

SPH 0.208 against a team rate of 0.193, so the coaching-flag threshold is 0.135.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.145, which would put the threshold at 0.102. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 25 agents with 20+ dials in this window
SPH
0.208
#9 of 24 · Q2 · 63th pct
team median 0.145
Conversion
9.6%
#10 of 23 · Q2 · 57th pct
team median 9.1%
Contact %
27.0%
#16 of 25 · Q3 · 36th pct
team median 29.9%
Sales
32
#10 of 25 · Q2 · 60th pct
team median 23
DPH
37.2
#13 of 24 · Q3 · 46th pct
team median 37.3

By campaign

11 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,0222324500.0%28.80.000
ACA00003 · PRX-30 AR Decline97329061813.1%24.30.329
ACA00009 · PSX-3095032271811.3%22.60.355
ACA00004 · PSX-1 DB-18862144025.0%25.20.079
ACA00011 · PRX-30 AR Decline62414347817.0%18.50.432
ACA00007 · PRX-454241032727.4%11.80.169
ACA00012 · PSX-1 DB-13268613215.4%8.60.231
ACA00008 · AR Decline DB1876013215.4%6.20.324
ACA00002 · Salvage V215540700.0%3.30.000
ACA00001 · Salvage11734700.0%2.90.000
ACA00010 · Salvage 45-post5822100.0%1.60.000
Total5,7221,546332329.6%153.80.208

Daily trend

each line indexed to the agent's own window average = 100
0101202303405SPH — % of own avg · 2026-06-29 — 0SPH — % of own avg · 2026-06-30 — 0SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 87SPH — % of own avg · 2026-07-05 — 0SPH — % of own avg · 2026-07-06 — 227SPH — % of own avg · 2026-07-07 — 125SPH — % of own avg · 2026-07-08 — 207SPH — % of own avg · 2026-07-09 — 137SPH — % of own avg · 2026-07-10 — 148SPH — % of own avg · 2026-07-14 — 78SPH — % of own avg · 2026-07-15 — 66SPH — % of own avg · 2026-07-16 — 0SPH — % of own avg · 2026-07-20 — 0SPH — % of own avg · 2026-07-21 — 0SPH — % of own avg · 2026-07-22 — 0SPH — % of own avg · 2026-07-23 — 0SPH — % of own avg · 2026-07-24 — 75SPH — % of own avg · 2026-07-28 — 0SPH — % of own avg · 2026-07-29 — 0SPH — % of own avg · 2026-08-03 — 176SPH — % of own avg · 2026-08-04 — 59SPH — % of own avg · 2026-08-06 — 0SPH — % of own avg · 2026-08-07 — 159SPH — % of own avg · 2026-08-10 — 395SPH — % of own avg · 2026-08-11 — 405SPH — % of own avg · 2026-08-12 — 131SPH — % of own avg · 2026-08-13 — 0DPH — % of own avg · 2026-06-29 — 111DPH — % of own avg · 2026-06-30 — 107DPH — % of own avg · 2026-07-01 — 124DPH — % of own avg · 2026-07-02 — 138DPH — % of own avg · 2026-07-05 — 102DPH — % of own avg · 2026-07-06 — 82DPH — % of own avg · 2026-07-07 — 118DPH — % of own avg · 2026-07-08 — 117DPH — % of own avg · 2026-07-09 — 116DPH — % of own avg · 2026-07-10 — 98DPH — % of own avg · 2026-07-14 — 134DPH — % of own avg · 2026-07-15 — 96DPH — % of own avg · 2026-07-16 — 123DPH — % of own avg · 2026-07-20 — 96DPH — % of own avg · 2026-07-21 — 94DPH — % of own avg · 2026-07-22 — 87DPH — % of own avg · 2026-07-23 — 96DPH — % of own avg · 2026-07-24 — 92DPH — % of own avg · 2026-07-28 — 90DPH — % of own avg · 2026-07-29 — 118DPH — % of own avg · 2026-08-03 — 80DPH — % of own avg · 2026-08-04 — 87DPH — % of own avg · 2026-08-06 — 89DPH — % of own avg · 2026-08-07 — 80DPH — % of own avg · 2026-08-10 — 87DPH — % of own avg · 2026-08-11 — 78DPH — % of own avg · 2026-08-12 — 95DPH — % of own avg · 2026-08-13 — 1121120Mon 06/29Thu 07/02Tue 07/07Fri 07/10Thu 07/16Wed 07/22Tue 07/28Tue 08/04Mon 08/10Thu 08/13
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

21 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Orlando Alfaro there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.