CatalyzeCX
Command Center
AAA
07/01/2026→07/31/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
12 of 20Coach in SupervizeAI ↗
← Ronald Moreira·Katerin Pocasangre →
Dials
3,823
DPH 39.4 · team 34.8
Contacts
1,062
CPH 10.9 · team 9.6
Net contacts
227
21.4% of contacts
Sales
14
SPH 0.144 · team 0.190
Sales / active day
0.82
17 days at 20+ dials
Conversion
6.2%
sales ÷ net contacts · goal —
Productive hours
97.0
CPS $116
AHT on a sale
17.1m
team 11.9m

Orlando Alfaro — not flagged

SPH 0.144 against a team rate of 0.190, so the coaching-flag threshold is 0.133.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.173, which would put the threshold at 0.121. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 19 agents with 20+ dials in this window
SPH
0.144
#12 of 19 · Q3 · 37th pct
team median 0.173
Conversion
6.2%
#17 of 19 · Q4 · 11th pct
team median 9.7%
Contact %
27.8%
#10 of 19 · Q3 · 47th pct
team median 27.8%
Sales
14
#13 of 19 · Q3 · 32th pct
team median 20
DPH
39.4
#6 of 19 · Q2 · 68th pct
team median 35.9

By campaign

6 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00003 · PRX-30 AR Decline97329061813.1%24.30.329
ACA00009 · PSX-309353076646.1%21.10.189
ACA00006 · PRX-159212094100.0%25.70.000
ACA00004 · PSX-1 DB-15111312913.4%13.70.073
ACA00007 · PRX-45328852314.3%8.80.113
ACA00002 · Salvage V215540700.0%3.30.000
Total3,8231,062227146.2%97.00.144

Daily trend

each line indexed to the agent's own window average = 100
082164245327SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 125SPH — % of own avg · 2026-07-05 — 0SPH — % of own avg · 2026-07-06 — 327SPH — % of own avg · 2026-07-07 — 181SPH — % of own avg · 2026-07-08 — 298SPH — % of own avg · 2026-07-09 — 198SPH — % of own avg · 2026-07-10 — 213SPH — % of own avg · 2026-07-14 — 112SPH — % of own avg · 2026-07-15 — 95SPH — % of own avg · 2026-07-16 — 0SPH — % of own avg · 2026-07-20 — 0SPH — % of own avg · 2026-07-21 — 0SPH — % of own avg · 2026-07-22 — 0SPH — % of own avg · 2026-07-23 — 0SPH — % of own avg · 2026-07-24 — 108SPH — % of own avg · 2026-07-28 — 0SPH — % of own avg · 2026-07-29 — 0DPH — % of own avg · 2026-07-01 — 117DPH — % of own avg · 2026-07-02 — 130DPH — % of own avg · 2026-07-05 — 97DPH — % of own avg · 2026-07-06 — 77DPH — % of own avg · 2026-07-07 — 112DPH — % of own avg · 2026-07-08 — 110DPH — % of own avg · 2026-07-09 — 109DPH — % of own avg · 2026-07-10 — 92DPH — % of own avg · 2026-07-14 — 127DPH — % of own avg · 2026-07-15 — 91DPH — % of own avg · 2026-07-16 — 116DPH — % of own avg · 2026-07-20 — 91DPH — % of own avg · 2026-07-21 — 89DPH — % of own avg · 2026-07-22 — 82DPH — % of own avg · 2026-07-23 — 91DPH — % of own avg · 2026-07-24 — 87DPH — % of own avg · 2026-07-28 — 85DPH — % of own avg · 2026-07-29 — 1121120Wed 07/01Sun 07/05Tue 07/07Thu 07/09Tue 07/14Thu 07/16Tue 07/21Thu 07/23Tue 07/28
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

16 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Orlando Alfaro there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.