CatalyzeCX
Command Center
AAA
06/29/2026→08/17/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
11 of 26Coach in SupervizeAI ↗
← Dina Alonzo·Katerin Pocasangre →
Dials
5,646
DPH 35.2 · team 34.4
Contacts
1,126
CPH 7.0 · team 9.5
Net contacts
246
21.8% of contacts
Sales
24
SPH 0.150 · team 0.193
Sales / active day
0.92
26 days at 20+ dials
Conversion
9.8%
sales ÷ net contacts · goal 11%
Productive hours
160.3
CPS $112
AHT on a sale
9.6m
team 11.3m

Oscar Linares — not flagged

SPH 0.150 against a team rate of 0.193, so the coaching-flag threshold is 0.135.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.145, which would put the threshold at 0.102. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 25 agents with 20+ dials in this window
SPH
0.150
#11 of 24 · Q2 · 54th pct
team median 0.145
Conversion
9.8%
#9 of 23 · Q2 · 61th pct
team median 9.1%
Contact %
19.9%
#23 of 25 · Q4 · 8th pct
team median 29.9%
Sales
24
#12 of 25 · Q2 · 52th pct
team median 23
DPH
35.2
#14 of 24 · Q3 · 42th pct
team median 37.3

By campaign

8 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,6022565147.8%49.40.081
ACA00003 · PRX-30 AR Decline1,15729271811.3%27.90.287
ACA00004 · PSX-1 DB-11,1522204312.3%35.20.028
ACA00009 · PSX-30693171471123.4%20.30.542
ACA00007 · PRX-4540253600.0%10.90.000
ACA00008 · AR Decline DB27140700.0%8.10.000
ACA00001 · Salvage196571100.0%5.00.000
ACA00002 · Salvage V2173371000.0%3.60.000
Total5,6461,126246249.8%160.30.150

Daily trend

each line indexed to the agent's own window average = 100
077153230306SPH — % of own avg · 2026-06-29 — 0SPH — % of own avg · 2026-06-30 — 0SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 115SPH — % of own avg · 2026-07-03 — 0SPH — % of own avg · 2026-07-06 — 248SPH — % of own avg · 2026-07-07 — 257SPH — % of own avg · 2026-07-08 — 306SPH — % of own avg · 2026-07-09 — 258SPH — % of own avg · 2026-07-13 — 103SPH — % of own avg · 2026-07-14 — 100SPH — % of own avg · 2026-07-15 — 0SPH — % of own avg · 2026-07-16 — 0SPH — % of own avg · 2026-07-20 — 0SPH — % of own avg · 2026-07-21 — 0SPH — % of own avg · 2026-07-22 — 97SPH — % of own avg · 2026-07-23 — 0SPH — % of own avg · 2026-07-24 — 203SPH — % of own avg · 2026-07-25 — 0SPH — % of own avg · 2026-07-27 — 85SPH — % of own avg · 2026-07-28 — 91SPH — % of own avg · 2026-07-29 — 181SPH — % of own avg · 2026-07-30 — 90SPH — % of own avg · 2026-07-31 — 114SPH — % of own avg · 2026-08-03 — 0SPH — % of own avg · 2026-08-04 — 87SPH — % of own avg · 2026-08-05 — 0SPH — % of own avg · 2026-08-06 — 105DPH — % of own avg · 2026-06-29 — 93DPH — % of own avg · 2026-06-30 — 132DPH — % of own avg · 2026-07-01 — 135DPH — % of own avg · 2026-07-02 — 125DPH — % of own avg · 2026-07-03 — 80DPH — % of own avg · 2026-07-06 — 107DPH — % of own avg · 2026-07-07 — 111DPH — % of own avg · 2026-07-08 — 125DPH — % of own avg · 2026-07-09 — 133DPH — % of own avg · 2026-07-13 — 105DPH — % of own avg · 2026-07-14 — 97DPH — % of own avg · 2026-07-15 — 98DPH — % of own avg · 2026-07-16 — 109DPH — % of own avg · 2026-07-20 — 94DPH — % of own avg · 2026-07-21 — 87DPH — % of own avg · 2026-07-22 — 78DPH — % of own avg · 2026-07-23 — 100DPH — % of own avg · 2026-07-24 — 88DPH — % of own avg · 2026-07-25 — 58DPH — % of own avg · 2026-07-27 — 83DPH — % of own avg · 2026-07-28 — 86DPH — % of own avg · 2026-07-29 — 100DPH — % of own avg · 2026-07-30 — 108DPH — % of own avg · 2026-07-31 — 111DPH — % of own avg · 2026-08-03 — 99DPH — % of own avg · 2026-08-04 — 74DPH — % of own avg · 2026-08-05 — 99DPH — % of own avg · 2026-08-06 — 8410584Mon 06/29Thu 07/02Tue 07/07Mon 07/13Thu 07/16Wed 07/22Sat 07/25Wed 07/29Mon 08/03Thu 08/06
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

16 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Oscar Linares there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.