CatalyzeCX
Command Center
AAA
07/01/2026→07/31/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
10 of 20Coach in SupervizeAI ↗
← Dina Alonzo·Ronald Moreira →
Dials
4,567
DPH 35.9 · team 34.8
Contacts
904
CPH 7.1 · team 9.6
Net contacts
209
23.1% of contacts
Sales
22
SPH 0.173 · team 0.190
Sales / active day
1.10
20 days at 20+ dials
Conversion
10.5%
sales ÷ net contacts · goal —
Productive hours
127.1
CPS $97
AHT on a sale
9.3m
team 11.9m

Oscar Linares — not flagged

SPH 0.173 against a team rate of 0.190, so the coaching-flag threshold is 0.133.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.173, which would put the threshold at 0.121. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 19 agents with 20+ dials in this window
SPH
0.173
#10 of 19 · Q3 · 47th pct
team median 0.173
Conversion
10.5%
#8 of 19 · Q2 · 53th pct
team median 9.7%
Contact %
19.8%
#18 of 19 · Q4 · 5th pct
team median 27.8%
Sales
22
#9 of 19 · Q2 · 53th pct
team median 20
DPH
35.9
#10 of 19 · Q3 · 47th pct
team median 35.9

By campaign

7 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,5192324436.8%46.80.064
ACA00003 · PRX-30 AR Decline1,15529171811.3%27.80.287
ACA00009 · PSX-30667162461123.9%19.50.565
ACA00004 · PSX-1 DB-15401283200.0%15.40.000
ACA00007 · PRX-4534339400.0%9.10.000
ACA00002 · Salvage V2173371000.0%3.60.000
ACA00008 · AR Decline DB17015200.0%4.90.000
Total4,5679042092210.5%127.10.173

Daily trend

each line indexed to the agent's own window average = 100
066133199265SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 99SPH — % of own avg · 2026-07-03 — 0SPH — % of own avg · 2026-07-06 — 214SPH — % of own avg · 2026-07-07 — 222SPH — % of own avg · 2026-07-08 — 265SPH — % of own avg · 2026-07-09 — 223SPH — % of own avg · 2026-07-13 — 89SPH — % of own avg · 2026-07-14 — 87SPH — % of own avg · 2026-07-15 — 0SPH — % of own avg · 2026-07-16 — 0SPH — % of own avg · 2026-07-20 — 0SPH — % of own avg · 2026-07-21 — 0SPH — % of own avg · 2026-07-22 — 84SPH — % of own avg · 2026-07-23 — 0SPH — % of own avg · 2026-07-24 — 176SPH — % of own avg · 2026-07-25 — 0SPH — % of own avg · 2026-07-27 — 74SPH — % of own avg · 2026-07-28 — 79SPH — % of own avg · 2026-07-29 — 157SPH — % of own avg · 2026-07-30 — 78SPH — % of own avg · 2026-07-31 — 99DPH — % of own avg · 2026-07-01 — 132DPH — % of own avg · 2026-07-02 — 122DPH — % of own avg · 2026-07-03 — 79DPH — % of own avg · 2026-07-06 — 105DPH — % of own avg · 2026-07-07 — 109DPH — % of own avg · 2026-07-08 — 123DPH — % of own avg · 2026-07-09 — 131DPH — % of own avg · 2026-07-13 — 103DPH — % of own avg · 2026-07-14 — 95DPH — % of own avg · 2026-07-15 — 96DPH — % of own avg · 2026-07-16 — 107DPH — % of own avg · 2026-07-20 — 92DPH — % of own avg · 2026-07-21 — 85DPH — % of own avg · 2026-07-22 — 77DPH — % of own avg · 2026-07-23 — 98DPH — % of own avg · 2026-07-24 — 86DPH — % of own avg · 2026-07-25 — 57DPH — % of own avg · 2026-07-27 — 81DPH — % of own avg · 2026-07-28 — 85DPH — % of own avg · 2026-07-29 — 98DPH — % of own avg · 2026-07-30 — 106DPH — % of own avg · 2026-07-31 — 10910999Wed 07/01Fri 07/03Tue 07/07Thu 07/09Tue 07/14Thu 07/16Tue 07/21Thu 07/23Sat 07/25Tue 07/28Thu 07/30
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

13 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Oscar Linares there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.