CatalyzeCX
Command Center
AAA
06/29/2026→08/17/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
14 of 26Coach in SupervizeAI ↗
← Ronald Moreira·Ruben Rivas →
Dials
4,784
DPH 27.9 · team 34.4
Contacts
1,499
CPH 8.7 · team 9.5
Net contacts
371
24.7% of contacts
Sales
21
SPH 0.122 · team 0.193
Sales / active day
0.75
28 days at 20+ dials
Conversion
5.7%
sales ÷ net contacts · goal 11%
Productive hours
171.5
CPS $137
AHT on a sale
14.5m
team 11.3m

Rodrigo Cortez — flagged: SPH under 70% of the team rate

SPH 0.122 against a team rate of 0.193, so the coaching-flag threshold is 0.135.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.145, which would put the threshold at 0.102. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 25 agents with 20+ dials in this window
SPH
0.122
#14 of 24 · Q3 · 42th pct
team median 0.145
Conversion
5.7%
#17 of 23 · Q3 · 26th pct
team median 9.1%
Contact %
31.3%
#11 of 25 · Q2 · 56th pct
team median 29.9%
Sales
21
#15 of 25 · Q3 · 40th pct
team median 23
DPH
27.9
#21 of 24 · Q4 · 13th pct
team median 37.3

By campaign

10 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00003 · PRX-30 AR Decline1,1443276945.8%36.20.111
ACA00004 · PSX-1 DB-11,0893499211.1%37.00.027
ACA00006 · PRX-1598626565812.3%40.30.199
ACA00009 · PSX-3073419742716.7%24.00.292
ACA00008 · AR Decline DB3291744912.0%14.30.070
ACA00007 · PRX-452471043100.0%10.40.000
ACA00001 · Salvage11925500.0%3.80.000
ACA00010 · Salvage 45-post6033700.0%2.60.000
ACA00011 · PRX-30 AR Decline48221100.0%2.30.000
ACA00002 · Salvage V228300—0.70.000
Total4,7841,499371215.7%171.50.122

Daily trend

each line indexed to the agent's own window average = 100
083167250334SPH — % of own avg · 2026-06-29 — 0SPH — % of own avg · 2026-06-30 — 0SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 0SPH — % of own avg · 2026-07-06 — 236SPH — % of own avg · 2026-07-07 — 0SPH — % of own avg · 2026-07-08 — 233SPH — % of own avg · 2026-07-09 — 0SPH — % of own avg · 2026-07-10 — 126SPH — % of own avg · 2026-07-13 — 121SPH — % of own avg · 2026-07-14 — 121SPH — % of own avg · 2026-07-15 — 0SPH — % of own avg · 2026-07-16 — 131SPH — % of own avg · 2026-07-17 — 251SPH — % of own avg · 2026-07-20 — 118SPH — % of own avg · 2026-07-21 — 104SPH — % of own avg · 2026-07-22 — 334SPH — % of own avg · 2026-07-23 — 0SPH — % of own avg · 2026-07-27 — 0SPH — % of own avg · 2026-07-28 — 0SPH — % of own avg · 2026-07-29 — 110SPH — % of own avg · 2026-07-30 — 225SPH — % of own avg · 2026-07-31 — 0SPH — % of own avg · 2026-08-03 — 127SPH — % of own avg · 2026-08-04 — 109SPH — % of own avg · 2026-08-05 — 0SPH — % of own avg · 2026-08-06 — 147SPH — % of own avg · 2026-08-07 — 0DPH — % of own avg · 2026-06-29 — 99DPH — % of own avg · 2026-06-30 — 124DPH — % of own avg · 2026-07-01 — 174DPH — % of own avg · 2026-07-02 — 138DPH — % of own avg · 2026-07-06 — 95DPH — % of own avg · 2026-07-07 — 111DPH — % of own avg · 2026-07-08 — 98DPH — % of own avg · 2026-07-09 — 115DPH — % of own avg · 2026-07-10 — 122DPH — % of own avg · 2026-07-13 — 133DPH — % of own avg · 2026-07-14 — 126DPH — % of own avg · 2026-07-15 — 108DPH — % of own avg · 2026-07-16 — 110DPH — % of own avg · 2026-07-17 — 134DPH — % of own avg · 2026-07-20 — 79DPH — % of own avg · 2026-07-21 — 94DPH — % of own avg · 2026-07-22 — 88DPH — % of own avg · 2026-07-23 — 85DPH — % of own avg · 2026-07-27 — 97DPH — % of own avg · 2026-07-28 — 85DPH — % of own avg · 2026-07-29 — 91DPH — % of own avg · 2026-07-30 — 79DPH — % of own avg · 2026-07-31 — 96DPH — % of own avg · 2026-08-03 — 78DPH — % of own avg · 2026-08-04 — 78DPH — % of own avg · 2026-08-05 — 90DPH — % of own avg · 2026-08-06 — 85DPH — % of own avg · 2026-08-07 — 79790Mon 06/29Thu 07/02Wed 07/08Mon 07/13Thu 07/16Tue 07/21Mon 07/27Thu 07/30Tue 08/04Fri 08/07
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

32 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Rodrigo Cortez there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.