CatalyzeCX
Command Center
AAA
07/01/2026→07/31/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
14 of 20Coach in SupervizeAI ↗
← Katerin Pocasangre·Rodrigo Pineda →
Dials
3,966
DPH 28.9 · team 34.8
Contacts
1,091
CPH 8.0 · team 9.6
Net contacts
244
22.4% of contacts
Sales
18
SPH 0.131 · team 0.190
Sales / active day
0.86
21 days at 20+ dials
Conversion
7.4%
sales ÷ net contacts · goal —
Productive hours
137.2
CPS $128
AHT on a sale
13.9m
team 11.9m

Rodrigo Cortez — flagged: SPH under 70% of the team rate

SPH 0.131 against a team rate of 0.190, so the coaching-flag threshold is 0.133.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.173, which would put the threshold at 0.121. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 19 agents with 20+ dials in this window
SPH
0.131
#14 of 19 · Q3 · 26th pct
team median 0.173
Conversion
7.4%
#14 of 19 · Q3 · 26th pct
team median 9.7%
Contact %
27.5%
#12 of 19 · Q3 · 37th pct
team median 27.8%
Sales
18
#11 of 19 · Q3 · 42th pct
team median 20
DPH
28.9
#16 of 19 · Q4 · 16th pct
team median 35.9

By campaign

7 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00003 · PRX-30 AR Decline1,1443276945.8%36.20.111
ACA00006 · PRX-1595024558813.8%38.50.208
ACA00004 · PSX-1 DB-18782456111.6%29.00.034
ACA00009 · PSX-3072518838513.2%22.70.220
ACA00007 · PRX-45165571100.0%7.00.000
ACA00008 · AR Decline DB7626700.0%3.10.000
ACA00002 · Salvage V228300—0.70.000
Total3,9661,091244187.4%137.20.131

Daily trend

each line indexed to the agent's own window average = 100
078156234312SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 0SPH — % of own avg · 2026-07-06 — 220SPH — % of own avg · 2026-07-07 — 0SPH — % of own avg · 2026-07-08 — 217SPH — % of own avg · 2026-07-09 — 0SPH — % of own avg · 2026-07-10 — 118SPH — % of own avg · 2026-07-13 — 113SPH — % of own avg · 2026-07-14 — 113SPH — % of own avg · 2026-07-15 — 0SPH — % of own avg · 2026-07-16 — 122SPH — % of own avg · 2026-07-17 — 235SPH — % of own avg · 2026-07-20 — 110SPH — % of own avg · 2026-07-21 — 97SPH — % of own avg · 2026-07-22 — 312SPH — % of own avg · 2026-07-23 — 0SPH — % of own avg · 2026-07-27 — 0SPH — % of own avg · 2026-07-28 — 0SPH — % of own avg · 2026-07-29 — 102SPH — % of own avg · 2026-07-30 — 209SPH — % of own avg · 2026-07-31 — 0DPH — % of own avg · 2026-07-01 — 167DPH — % of own avg · 2026-07-02 — 133DPH — % of own avg · 2026-07-06 — 92DPH — % of own avg · 2026-07-07 — 107DPH — % of own avg · 2026-07-08 — 95DPH — % of own avg · 2026-07-09 — 111DPH — % of own avg · 2026-07-10 — 118DPH — % of own avg · 2026-07-13 — 128DPH — % of own avg · 2026-07-14 — 122DPH — % of own avg · 2026-07-15 — 104DPH — % of own avg · 2026-07-16 — 106DPH — % of own avg · 2026-07-17 — 129DPH — % of own avg · 2026-07-20 — 76DPH — % of own avg · 2026-07-21 — 90DPH — % of own avg · 2026-07-22 — 85DPH — % of own avg · 2026-07-23 — 82DPH — % of own avg · 2026-07-27 — 93DPH — % of own avg · 2026-07-28 — 82DPH — % of own avg · 2026-07-29 — 87DPH — % of own avg · 2026-07-30 — 76DPH — % of own avg · 2026-07-31 — 93930Wed 07/01Mon 07/06Wed 07/08Fri 07/10Tue 07/14Thu 07/16Mon 07/20Wed 07/22Mon 07/27Wed 07/29Fri 07/31
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

24 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Rodrigo Cortez there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.