CatalyzeCX
Command Center
AAA
06/29/2026→08/17/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
17 of 26Coach in SupervizeAI ↗
← Cristian Aguilar·Miguel Ruiz →
Dials
5,369
DPH 25.1 · team 34.4
Contacts
1,785
CPH 8.3 · team 9.5
Net contacts
275
15.4% of contacts
Sales
23
SPH 0.107 · team 0.193
Sales / active day
0.74
31 days at 20+ dials
Conversion
8.4%
sales ÷ net contacts · goal 11%
Productive hours
214.1
CPS $156
AHT on a sale
8.5m
team 11.3m

Rodrigo Pineda — flagged: SPH under 70% of the team rate

SPH 0.107 against a team rate of 0.193, so the coaching-flag threshold is 0.135.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.145, which would put the threshold at 0.102. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 25 agents with 20+ dials in this window
SPH
0.107
#17 of 24 · Q3 · 29th pct
team median 0.145
Conversion
8.4%
#15 of 23 · Q3 · 35th pct
team median 9.1%
Contact %
33.2%
#6 of 25 · Q1 · 76th pct
team median 29.9%
Sales
23
#13 of 25 · Q3 · 48th pct
team median 23
DPH
25.1
#23 of 24 · Q4 · 4th pct
team median 37.3

By campaign

12 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,1073585024.0%51.60.039
ACA00003 · PRX-30 AR Decline8222713538.6%30.10.100
ACA00004 · PSX-1 DB-16552353339.1%26.00.115
ACA00011 · PRX-30 AR Decline6081794237.1%23.00.130
ACA00009 · PSX-3052017835925.7%22.70.397
ACA00012 · PSX-1 DB-15141992300.0%16.20.000
ACA00007 · PRX-454051132214.5%18.40.054
ACA00008 · AR Decline DB33110018211.1%13.50.149
ACA00002 · Salvage V214450600.0%3.70.000
ACA00010 · Salvage 45-post13557600.0%5.00.000
ACA00001 · Salvage8931300.0%2.60.000
ACA00013 · Salvage 45-post3914200.0%1.30.000
Total5,3691,785275238.4%214.10.107

Daily trend

each line indexed to the agent's own window average = 100
0109218327437SPH — % of own avg · 2026-06-29 — 0SPH — % of own avg · 2026-06-30 — 0SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 0SPH — % of own avg · 2026-07-06 — 0SPH — % of own avg · 2026-07-07 — 112SPH — % of own avg · 2026-07-08 — 123SPH — % of own avg · 2026-07-09 — 437SPH — % of own avg · 2026-07-10 — 0SPH — % of own avg · 2026-07-15 — 233SPH — % of own avg · 2026-07-20 — 119SPH — % of own avg · 2026-07-21 — 0SPH — % of own avg · 2026-07-22 — 121SPH — % of own avg · 2026-07-23 — 0SPH — % of own avg · 2026-07-24 — 0SPH — % of own avg · 2026-07-27 — 109SPH — % of own avg · 2026-07-28 — 0SPH — % of own avg · 2026-07-29 — 108SPH — % of own avg · 2026-07-30 — 229SPH — % of own avg · 2026-07-31 — 284SPH — % of own avg · 2026-08-03 — 232SPH — % of own avg · 2026-08-04 — 0SPH — % of own avg · 2026-08-05 — 0SPH — % of own avg · 2026-08-06 — 0SPH — % of own avg · 2026-08-07 — 136SPH — % of own avg · 2026-08-10 — 149SPH — % of own avg · 2026-08-11 — 242SPH — % of own avg · 2026-08-12 — 253SPH — % of own avg · 2026-08-13 — 0SPH — % of own avg · 2026-08-14 — 0SPH — % of own avg · 2026-08-17 — 0DPH — % of own avg · 2026-06-29 — 146DPH — % of own avg · 2026-06-30 — 130DPH — % of own avg · 2026-07-01 — 151DPH — % of own avg · 2026-07-02 — 134DPH — % of own avg · 2026-07-06 — 93DPH — % of own avg · 2026-07-07 — 105DPH — % of own avg · 2026-07-08 — 107DPH — % of own avg · 2026-07-09 — 104DPH — % of own avg · 2026-07-10 — 114DPH — % of own avg · 2026-07-15 — 102DPH — % of own avg · 2026-07-20 — 83DPH — % of own avg · 2026-07-21 — 91DPH — % of own avg · 2026-07-22 — 83DPH — % of own avg · 2026-07-23 — 77DPH — % of own avg · 2026-07-24 — 74DPH — % of own avg · 2026-07-27 — 72DPH — % of own avg · 2026-07-28 — 86DPH — % of own avg · 2026-07-29 — 85DPH — % of own avg · 2026-07-30 — 98DPH — % of own avg · 2026-07-31 — 89DPH — % of own avg · 2026-08-03 — 82DPH — % of own avg · 2026-08-04 — 95DPH — % of own avg · 2026-08-05 — 100DPH — % of own avg · 2026-08-06 — 125DPH — % of own avg · 2026-08-07 — 96DPH — % of own avg · 2026-08-10 — 95DPH — % of own avg · 2026-08-11 — 92DPH — % of own avg · 2026-08-12 — 100DPH — % of own avg · 2026-08-13 — 145DPH — % of own avg · 2026-08-14 — 125DPH — % of own avg · 2026-08-17 — 1241240Mon 06/29Thu 07/02Wed 07/08Wed 07/15Wed 07/22Mon 07/27Thu 07/30Tue 08/04Fri 08/07Wed 08/12Mon 08/17
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

20 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Rodrigo Pineda there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.