CatalyzeCX
Command Center
AAA
07/01/2026→07/31/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
15 of 20Coach in SupervizeAI ↗
← Rodrigo Cortez·Cristian Aguilar →
Dials
3,096
DPH 23.8 · team 34.8
Contacts
992
CPH 7.6 · team 9.6
Net contacts
154
15.5% of contacts
Sales
15
SPH 0.115 · team 0.190
Sales / active day
0.83
18 days at 20+ dials
Conversion
9.7%
sales ÷ net contacts · goal —
Productive hours
130.0
CPS $145
AHT on a sale
9.0m
team 11.9m

Rodrigo Pineda — flagged: SPH under 70% of the team rate

SPH 0.115 against a team rate of 0.190, so the coaching-flag threshold is 0.133.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.173, which would put the threshold at 0.121. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 19 agents with 20+ dials in this window
SPH
0.115
#15 of 19 · Q4 · 21th pct
team median 0.173
Conversion
9.7%
#10 of 19 · Q3 · 47th pct
team median 9.7%
Contact %
32.0%
#4 of 19 · Q1 · 79th pct
team median 27.8%
Sales
15
#12 of 19 · Q3 · 37th pct
team median 20
DPH
23.8
#18 of 19 · Q4 · 5th pct
team median 35.9

By campaign

7 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,0413314512.2%49.10.020
ACA00003 · PRX-30 AR Decline8222713538.6%30.10.100
ACA00009 · PSX-3049416331619.4%20.70.290
ACA00004 · PSX-1 DB-12779520315.0%11.60.258
ACA00007 · PRX-45254681317.7%12.00.084
ACA00002 · Salvage V214450600.0%3.70.000
ACA00008 · AR Decline DB64144125.0%2.70.366
Total3,096992154159.7%130.00.115

Daily trend

each line indexed to the agent's own window average = 100
0102203305406SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 0SPH — % of own avg · 2026-07-06 — 0SPH — % of own avg · 2026-07-07 — 104SPH — % of own avg · 2026-07-08 — 115SPH — % of own avg · 2026-07-09 — 406SPH — % of own avg · 2026-07-10 — 0SPH — % of own avg · 2026-07-15 — 217SPH — % of own avg · 2026-07-20 — 111SPH — % of own avg · 2026-07-21 — 0SPH — % of own avg · 2026-07-22 — 113SPH — % of own avg · 2026-07-23 — 0SPH — % of own avg · 2026-07-24 — 0SPH — % of own avg · 2026-07-27 — 101SPH — % of own avg · 2026-07-28 — 0SPH — % of own avg · 2026-07-29 — 101SPH — % of own avg · 2026-07-30 — 214SPH — % of own avg · 2026-07-31 — 264DPH — % of own avg · 2026-07-01 — 159DPH — % of own avg · 2026-07-02 — 141DPH — % of own avg · 2026-07-06 — 98DPH — % of own avg · 2026-07-07 — 110DPH — % of own avg · 2026-07-08 — 112DPH — % of own avg · 2026-07-09 — 110DPH — % of own avg · 2026-07-10 — 120DPH — % of own avg · 2026-07-15 — 108DPH — % of own avg · 2026-07-20 — 88DPH — % of own avg · 2026-07-21 — 96DPH — % of own avg · 2026-07-22 — 87DPH — % of own avg · 2026-07-23 — 81DPH — % of own avg · 2026-07-24 — 78DPH — % of own avg · 2026-07-27 — 76DPH — % of own avg · 2026-07-28 — 90DPH — % of own avg · 2026-07-29 — 90DPH — % of own avg · 2026-07-30 — 103DPH — % of own avg · 2026-07-31 — 9326493Wed 07/01Mon 07/06Wed 07/08Fri 07/10Mon 07/20Wed 07/22Fri 07/24Tue 07/28Thu 07/30
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

12 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Rodrigo Pineda there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.