CatalyzeCX
Command Center
AAA
06/29/2026→08/17/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
13 of 26Coach in SupervizeAI ↗
← Katerin Pocasangre·Rodrigo Cortez →
Dials
1,338
DPH 43.9 · team 34.4
Contacts
460
CPH 15.1 · team 9.5
Net contacts
66
14.3% of contacts
Sales
4
SPH 0.131 · team 0.193
Sales / active day
0.57
7 days at 20+ dials
Conversion
6.1%
sales ÷ net contacts · goal 11%
Productive hours
30.5
CPS $128
AHT on a sale
17.8m
team 11.3m

Ronald Moreira — flagged: SPH under 70% of the team rate

SPH 0.131 against a team rate of 0.193, so the coaching-flag threshold is 0.135.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.145, which would put the threshold at 0.102. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 25 agents with 20+ dials in this window
SPH
0.131
#13 of 24 · Q3 · 46th pct
team median 0.145
Conversion
6.1%
#16 of 23 · Q3 · 30th pct
team median 9.1%
Contact %
34.4%
#2 of 25 · Q1 · 92th pct
team median 29.9%
Sales
4
#18 of 25 · Q3 · 28th pct
team median 23
DPH
43.9
#4 of 24 · Q1 · 83th pct
team median 37.3

By campaign

6 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00003 · PRX-30 AR Decline4201888225.0%9.30.215
ACA00004 · PSX-1 DB-13418420210.0%7.70.258
ACA00002 · Salvage V2203681200.0%4.40.000
ACA00009 · PSX-30189591200.0%4.70.000
ACA00001 · Salvage156491300.0%3.80.000
ACA00006 · PRX-152912100.0%0.60.000
Total1,3384606646.1%30.50.131

Daily trend

each line indexed to the agent's own window average = 100
061123184245SPH — % of own avg · 2026-06-29 — 0SPH — % of own avg · 2026-06-30 — 0SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-09 — 0SPH — % of own avg · 2026-07-10 — 231SPH — % of own avg · 2026-07-16 — 245SPH — % of own avg · 2026-07-17 — 109DPH — % of own avg · 2026-06-29 — 73DPH — % of own avg · 2026-06-30 — 114DPH — % of own avg · 2026-07-01 — 106DPH — % of own avg · 2026-07-09 — 95DPH — % of own avg · 2026-07-10 — 101DPH — % of own avg · 2026-07-16 — 91DPH — % of own avg · 2026-07-17 — 107109107Mon 06/29Tue 06/30Wed 07/01Thu 07/09Fri 07/10Thu 07/16Fri 07/17
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

9 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Ronald Moreira there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.