CatalyzeCX
Command Center
AAA
06/29/2026→08/17/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
15 of 26Coach in SupervizeAI ↗
← Rodrigo Cortez·Cristian Aguilar →
Dials
4,665
DPH 32.2 · team 34.4
Contacts
1,024
CPH 7.1 · team 9.5
Net contacts
177
17.3% of contacts
Sales
17
SPH 0.117 · team 0.193
Sales / active day
0.77
22 days at 20+ dials
Conversion
9.6%
sales ÷ net contacts · goal 11%
Productive hours
144.8
CPS $143
AHT on a sale
15.0m
team 11.3m

Ruben Rivas — flagged: SPH under 70% of the team rate

SPH 0.117 against a team rate of 0.193, so the coaching-flag threshold is 0.135.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.145, which would put the threshold at 0.102. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 25 agents with 20+ dials in this window
SPH
0.117
#15 of 24 · Q3 · 38th pct
team median 0.145
Conversion
9.6%
#11 of 23 · Q2 · 52th pct
team median 9.1%
Contact %
22.0%
#21 of 25 · Q4 · 16th pct
team median 29.9%
Sales
17
#16 of 25 · Q3 · 36th pct
team median 23
DPH
32.2
#20 of 24 · Q4 · 17th pct
team median 37.3

By campaign

11 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00003 · PRX-30 AR Decline9522963825.3%24.20.082
ACA00011 · PRX-30 AR Decline6997434823.5%24.80.322
ACA00004 · PSX-1 DB-16651342813.6%21.30.047
ACA00007 · PRX-455571622000.0%18.30.000
ACA00006 · PRX-1553814116212.5%19.60.102
ACA00012 · PSX-1 DB-1476431218.3%12.10.083
ACA00008 · AR Decline DB295411100.0%9.50.000
ACA00009 · PSX-302717110220.0%9.00.223
ACA00001 · Salvage14141600.0%3.70.000
ACA00010 · Salvage 45-post5012100.0%1.50.000
ACA00002 · Salvage V221911100.0%0.71.505
Total4,6651,024177179.6%144.80.117

Daily trend

each line indexed to the agent's own window average = 100
082164246328SPH — % of own avg · 2026-06-29 — 0SPH — % of own avg · 2026-06-30 — 0SPH — % of own avg · 2026-07-06 — 0SPH — % of own avg · 2026-07-08 — 222SPH — % of own avg · 2026-07-09 — 0SPH — % of own avg · 2026-07-10 — 127SPH — % of own avg · 2026-07-14 — 132SPH — % of own avg · 2026-07-20 — 0SPH — % of own avg · 2026-07-27 — 0SPH — % of own avg · 2026-07-28 — 0SPH — % of own avg · 2026-07-29 — 0SPH — % of own avg · 2026-07-30 — 209SPH — % of own avg · 2026-08-03 — 0SPH — % of own avg · 2026-08-04 — 112SPH — % of own avg · 2026-08-05 — 0SPH — % of own avg · 2026-08-06 — 104SPH — % of own avg · 2026-08-07 — 135SPH — % of own avg · 2026-08-10 — 273SPH — % of own avg · 2026-08-11 — 328SPH — % of own avg · 2026-08-12 — 0SPH — % of own avg · 2026-08-13 — 250SPH — % of own avg · 2026-08-14 — 133DPH — % of own avg · 2026-06-29 — 104DPH — % of own avg · 2026-06-30 — 133DPH — % of own avg · 2026-07-06 — 129DPH — % of own avg · 2026-07-08 — 114DPH — % of own avg · 2026-07-09 — 123DPH — % of own avg · 2026-07-10 — 115DPH — % of own avg · 2026-07-14 — 110DPH — % of own avg · 2026-07-20 — 93DPH — % of own avg · 2026-07-27 — 77DPH — % of own avg · 2026-07-28 — 85DPH — % of own avg · 2026-07-29 — 99DPH — % of own avg · 2026-07-30 — 79DPH — % of own avg · 2026-08-03 — 101DPH — % of own avg · 2026-08-04 — 96DPH — % of own avg · 2026-08-05 — 104DPH — % of own avg · 2026-08-06 — 85DPH — % of own avg · 2026-08-07 — 99DPH — % of own avg · 2026-08-10 — 74DPH — % of own avg · 2026-08-11 — 76DPH — % of own avg · 2026-08-12 — 118DPH — % of own avg · 2026-08-13 — 110DPH — % of own avg · 2026-08-14 — 123133123Mon 06/29Mon 07/06Thu 07/09Tue 07/14Mon 07/27Wed 07/29Mon 08/03Wed 08/05Fri 08/07Tue 08/11Thu 08/13
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

22 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Ruben Rivas there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.