CatalyzeCX
Command Center
AAA
07/01/2026→07/31/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
17 of 20Coach in SupervizeAI ↗
← Cristian Aguilar·Susana Zambrano →
Dials
2,384
DPH 32.5 · team 34.8
Contacts
652
CPH 8.9 · team 9.6
Net contacts
86
13.2% of contacts
Sales
6
SPH 0.082 · team 0.190
Sales / active day
0.60
10 days at 20+ dials
Conversion
7.0%
sales ÷ net contacts · goal —
Productive hours
73.3
CPS $205
AHT on a sale
15.1m
team 11.9m

Ruben Rivas — flagged: SPH under 70% of the team rate

SPH 0.082 against a team rate of 0.190, so the coaching-flag threshold is 0.133.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.173, which would put the threshold at 0.121. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 19 agents with 20+ dials in this window
SPH
0.082
#17 of 19 · Q4 · 11th pct
team median 0.173
Conversion
7.0%
#16 of 19 · Q4 · 16th pct
team median 9.7%
Contact %
27.3%
#13 of 19 · Q3 · 32th pct
team median 27.8%
Sales
6
#16 of 19 · Q4 · 16th pct
team median 20
DPH
32.5
#15 of 19 · Q4 · 21th pct
team median 35.9

By campaign

7 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00003 · PRX-30 AR Decline9522963825.3%24.20.082
ACA00006 · PRX-154461181317.7%16.80.060
ACA00004 · PSX-1 DB-1380701815.6%12.40.081
ACA00007 · PRX-453201021000.0%10.50.000
ACA00009 · PSX-30247525120.0%7.90.126
ACA00002 · Salvage V221911100.0%0.71.505
ACA00008 · AR Decline DB185100.0%0.80.000
Total2,3846528667.0%73.30.082

Daily trend

each line indexed to the agent's own window average = 100
080159239318SPH — % of own avg · 2026-07-06 — 0SPH — % of own avg · 2026-07-08 — 318SPH — % of own avg · 2026-07-09 — 0SPH — % of own avg · 2026-07-10 — 182SPH — % of own avg · 2026-07-14 — 189SPH — % of own avg · 2026-07-20 — 0SPH — % of own avg · 2026-07-27 — 0SPH — % of own avg · 2026-07-28 — 0SPH — % of own avg · 2026-07-29 — 0SPH — % of own avg · 2026-07-30 — 300DPH — % of own avg · 2026-07-06 — 128DPH — % of own avg · 2026-07-08 — 113DPH — % of own avg · 2026-07-09 — 122DPH — % of own avg · 2026-07-10 — 114DPH — % of own avg · 2026-07-14 — 109DPH — % of own avg · 2026-07-20 — 92DPH — % of own avg · 2026-07-27 — 77DPH — % of own avg · 2026-07-28 — 84DPH — % of own avg · 2026-07-29 — 99DPH — % of own avg · 2026-07-30 — 7930079Mon 07/06Wed 07/08Thu 07/09Fri 07/10Tue 07/14Mon 07/20Mon 07/27Tue 07/28Wed 07/29Thu 07/30
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

7 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Ruben Rivas there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.