CatalyzeCX
Command Center
AAA
07/01/2026→07/31/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
1 of 20Coach in SupervizeAI ↗
—·Maria Molina →
Dials
6,151
DPH 42.7 · team 34.8
Contacts
1,270
CPH 8.8 · team 9.6
Net contacts
232
18.3% of contacts
Sales
55
SPH 0.382 · team 0.190
Sales / active day
2.50
22 days at 20+ dials
Conversion
23.7%
sales ÷ net contacts · goal —
Productive hours
143.9
CPS $44
AHT on a sale
9.6m
team 11.9m

Sara Villeda — not flagged

SPH 0.382 against a team rate of 0.190, so the coaching-flag threshold is 0.133.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.173, which would put the threshold at 0.121. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 19 agents with 20+ dials in this window
SPH
0.382
#1 of 19 · Q1 · 95th pct
team median 0.173
Conversion
23.7%
#1 of 19 · Q1 · 95th pct
team median 9.7%
Contact %
20.6%
#17 of 19 · Q4 · 11th pct
team median 27.8%
Sales
55
#1 of 19 · Q1 · 95th pct
team median 20
DPH
42.7
#4 of 19 · Q1 · 79th pct
team median 35.9

By campaign

7 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,913262551629.1%48.90.327
ACA00003 · PRX-30 AR Decline1,489416561323.2%32.30.402
ACA00009 · PSX-301,247329531120.8%28.20.390
ACA00004 · PSX-1 DB-192015634514.7%20.00.250
ACA00007 · PRX-453816120420.0%9.30.430
ACA00002 · Salvage V21163211545.5%2.81.766
ACA00008 · AR Decline DB85143133.3%2.30.432
Total6,1511,2702325523.7%143.90.382

Daily trend

each line indexed to the agent's own window average = 100
078156234311SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 89SPH — % of own avg · 2026-07-06 — 311SPH — % of own avg · 2026-07-07 — 219SPH — % of own avg · 2026-07-08 — 78SPH — % of own avg · 2026-07-09 — 49SPH — % of own avg · 2026-07-10 — 130SPH — % of own avg · 2026-07-13 — 41SPH — % of own avg · 2026-07-14 — 79SPH — % of own avg · 2026-07-15 — 37SPH — % of own avg · 2026-07-16 — 94SPH — % of own avg · 2026-07-17 — 161SPH — % of own avg · 2026-07-20 — 72SPH — % of own avg · 2026-07-21 — 99SPH — % of own avg · 2026-07-22 — 37SPH — % of own avg · 2026-07-23 — 68SPH — % of own avg · 2026-07-24 — 40SPH — % of own avg · 2026-07-27 — 69SPH — % of own avg · 2026-07-28 — 71SPH — % of own avg · 2026-07-29 — 186SPH — % of own avg · 2026-07-30 — 70SPH — % of own avg · 2026-07-31 — 125DPH — % of own avg · 2026-07-01 — 90DPH — % of own avg · 2026-07-02 — 84DPH — % of own avg · 2026-07-06 — 70DPH — % of own avg · 2026-07-07 — 90DPH — % of own avg · 2026-07-08 — 136DPH — % of own avg · 2026-07-09 — 126DPH — % of own avg · 2026-07-10 — 119DPH — % of own avg · 2026-07-13 — 122DPH — % of own avg · 2026-07-14 — 121DPH — % of own avg · 2026-07-15 — 102DPH — % of own avg · 2026-07-16 — 107DPH — % of own avg · 2026-07-17 — 112DPH — % of own avg · 2026-07-20 — 98DPH — % of own avg · 2026-07-21 — 91DPH — % of own avg · 2026-07-22 — 91DPH — % of own avg · 2026-07-23 — 94DPH — % of own avg · 2026-07-24 — 85DPH — % of own avg · 2026-07-27 — 99DPH — % of own avg · 2026-07-28 — 90DPH — % of own avg · 2026-07-29 — 80DPH — % of own avg · 2026-07-30 — 100DPH — % of own avg · 2026-07-31 — 9612596Wed 07/01Mon 07/06Wed 07/08Fri 07/10Tue 07/14Thu 07/16Mon 07/20Wed 07/22Fri 07/24Tue 07/28Thu 07/30
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

16 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Sara Villeda there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.