Sara Villeda — not flagged
SPH 0.539 against a team rate of 0.303, so the coaching-flag threshold is 0.212.
Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.299, which would put the threshold at 0.209. The flag above follows the rulebook until that is ruled.
Standing vs team
ranked among 13 agents with 20+ dials in this windowBy campaign
4 campaigns| Campaign | Dials | Contacts | Net contact | Sales | Conv. %Sales ÷ net contacts | Hours | SPH |
|---|---|---|---|---|---|---|---|
| ACA00011 · PRX-30 AR Decline | 773 | 132 | 30 | 11 | 36.7% | 22.0 | 0.499 |
| ACA00012 · PSX-1 DB-1 | 359 | 56 | 12 | 4 | 33.3% | 8.1 | 0.496 |
| ACA00006 · PRX-15 | 28 | 4 | 3 | 1 | 33.3% | 0.9 | 1.152 |
| ACA00009 · PSX-30 | 2 | 6 | 3 | 1 | 33.3% | 0.5 | 1.901 |
| Total | 1,162 | 198 | 48 | 17 | 35.4% | 31.5 | 0.539 |
Daily trend
each line indexed to the agent's own window average = 100Opportunity calls
4 in this window — longest conversations that did not convert- 13.2mvs 6.0m barACA00011Will renew later22fd9698-2b18-421b-8b4c-383896e7444a
- 13.9mvs 6.0m barACA00011Will renew laterc7bef1d9-cd63-46de-8635-d40baab90d70
- 4.2mvs 3.8m barACA00012Will renew laterf7ad5177-d2a1-4e09-b1f2-8768e923e871
- 4.8mvs 3.8m barACA00012Will renew laterd5eff27f-5b75-41d1-a5ba-f043d387cf27
A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.
These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Sara Villeda there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.