CatalyzeCX
Command Center
AAA
06/29/2026→08/17/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
19 of 26Coach in SupervizeAI ↗
← Miguel Ruiz·Evelyn Ibanez →
Dials
6,941
DPH 33.1 · team 34.4
Contacts
1,990
CPH 9.5 · team 9.5
Net contacts
327
16.4% of contacts
Sales
11
SPH 0.052 · team 0.193
Sales / active day
0.34
32 days at 20+ dials
Conversion
3.4%
sales ÷ net contacts · goal 11%
Productive hours
210.0
CPS $320
AHT on a sale
7.4m
team 11.3m

Susana Zambrano — flagged: SPH under 70% of the team rate

SPH 0.052 against a team rate of 0.193, so the coaching-flag threshold is 0.135.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.145, which would put the threshold at 0.102. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 25 agents with 20+ dials in this window
SPH
0.052
#19 of 24 · Q4 · 21th pct
team median 0.145
Conversion
3.4%
#18 of 23 · Q4 · 22th pct
team median 9.1%
Contact %
28.7%
#14 of 25 · Q3 · 44th pct
team median 29.9%
Sales
11
#17 of 25 · Q3 · 32th pct
team median 23
DPH
33.1
#19 of 24 · Q4 · 21th pct
team median 37.3

By campaign

12 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,5534317122.8%51.10.039
ACA00004 · PSX-1 DB-11,2403515000.0%37.30.000
ACA00003 · PRX-30 AR Decline1,1933855411.9%32.80.030
ACA00011 · PRX-30 AR Decline84116347510.6%25.90.193
ACA00009 · PSX-306522665335.7%19.30.156
ACA00007 · PRX-454531171900.0%15.60.000
ACA00012 · PSX-1 DB-1401971200.0%11.30.000
ACA00008 · AR Decline DB21770900.0%6.90.000
ACA00002 · Salvage V216248100.0%3.20.000
ACA00001 · Salvage12040800.0%3.50.000
ACA00010 · Salvage 45-post7014200.0%2.00.000
ACA00013 · Salvage 45-post398100.0%1.00.000
Total6,9411,990327113.4%210.00.052

Daily trend

each line indexed to the agent's own window average = 100
0169338508677SPH — % of own avg · 2026-06-29 — 0SPH — % of own avg · 2026-06-30 — 0SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 0SPH — % of own avg · 2026-07-06 — 0SPH — % of own avg · 2026-07-07 — 274SPH — % of own avg · 2026-07-08 — 0SPH — % of own avg · 2026-07-09 — 0SPH — % of own avg · 2026-07-10 — 0SPH — % of own avg · 2026-07-13 — 277SPH — % of own avg · 2026-07-17 — 0SPH — % of own avg · 2026-07-20 — 0SPH — % of own avg · 2026-07-21 — 240SPH — % of own avg · 2026-07-22 — 0SPH — % of own avg · 2026-07-23 — 226SPH — % of own avg · 2026-07-24 — 0SPH — % of own avg · 2026-07-27 — 0SPH — % of own avg · 2026-07-28 — 0SPH — % of own avg · 2026-07-29 — 0SPH — % of own avg · 2026-07-30 — 230SPH — % of own avg · 2026-07-31 — 0SPH — % of own avg · 2026-08-03 — 243SPH — % of own avg · 2026-08-04 — 0SPH — % of own avg · 2026-08-05 — 0SPH — % of own avg · 2026-08-06 — 0SPH — % of own avg · 2026-08-07 — 0SPH — % of own avg · 2026-08-10 — 677SPH — % of own avg · 2026-08-11 — 0SPH — % of own avg · 2026-08-12 — 0SPH — % of own avg · 2026-08-13 — 265SPH — % of own avg · 2026-08-14 — 344SPH — % of own avg · 2026-08-17 — 263DPH — % of own avg · 2026-06-29 — 82DPH — % of own avg · 2026-06-30 — 121DPH — % of own avg · 2026-07-01 — 153DPH — % of own avg · 2026-07-02 — 118DPH — % of own avg · 2026-07-06 — 97DPH — % of own avg · 2026-07-07 — 89DPH — % of own avg · 2026-07-08 — 105DPH — % of own avg · 2026-07-09 — 120DPH — % of own avg · 2026-07-10 — 125DPH — % of own avg · 2026-07-13 — 129DPH — % of own avg · 2026-07-17 — 125DPH — % of own avg · 2026-07-20 — 111DPH — % of own avg · 2026-07-21 — 105DPH — % of own avg · 2026-07-22 — 89DPH — % of own avg · 2026-07-23 — 79DPH — % of own avg · 2026-07-24 — 87DPH — % of own avg · 2026-07-27 — 81DPH — % of own avg · 2026-07-28 — 77DPH — % of own avg · 2026-07-29 — 84DPH — % of own avg · 2026-07-30 — 94DPH — % of own avg · 2026-07-31 — 106DPH — % of own avg · 2026-08-03 — 96DPH — % of own avg · 2026-08-04 — 98DPH — % of own avg · 2026-08-05 — 93DPH — % of own avg · 2026-08-06 — 100DPH — % of own avg · 2026-08-07 — 85DPH — % of own avg · 2026-08-10 — 92DPH — % of own avg · 2026-08-11 — 71DPH — % of own avg · 2026-08-12 — 90DPH — % of own avg · 2026-08-13 — 114DPH — % of own avg · 2026-08-14 — 117DPH — % of own avg · 2026-08-17 — 122263122Mon 06/29Thu 07/02Wed 07/08Mon 07/13Tue 07/21Fri 07/24Wed 07/29Mon 08/03Thu 08/06Tue 08/11Fri 08/14
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

17 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Susana Zambrano there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.