Susana Zambrano — flagged: SPH under 70% of the team rate
SPH 0.078 against a team rate of 0.211, so the coaching-flag threshold is 0.148.
Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.234, which would put the threshold at 0.164. The flag above follows the rulebook until that is ruled.
Standing vs team
ranked among 16 agents with 20+ dials in this windowBy campaign
9 campaigns| Campaign | Dials | Contacts | Net contact | Sales | Conv. %Sales ÷ net contacts | Hours | SPH |
|---|---|---|---|---|---|---|---|
| ACA00011 · PRX-30 AR Decline | 841 | 163 | 47 | 5 | 10.6% | 25.9 | 0.193 |
| ACA00004 · PSX-1 DB-1 | 755 | 208 | 20 | 0 | 0.0% | 23.9 | 0.000 |
| ACA00012 · PSX-1 DB-1 | 401 | 97 | 12 | 0 | 0.0% | 11.3 | 0.000 |
| ACA00008 · AR Decline DB | 161 | 55 | 7 | 0 | 0.0% | 5.0 | 0.000 |
| ACA00007 · PRX-45 | 112 | 24 | 4 | 0 | 0.0% | 3.4 | 0.000 |
| ACA00006 · PRX-15 | 79 | 24 | 7 | 0 | 0.0% | 2.5 | 0.000 |
| ACA00010 · Salvage 45-post | 70 | 14 | 2 | 0 | 0.0% | 2.0 | 0.000 |
| ACA00013 · Salvage 45-post | 39 | 8 | 1 | 0 | 0.0% | 1.0 | 0.000 |
| ACA00009 · PSX-30 | 26 | 22 | 9 | 1 | 11.1% | 1.6 | 0.632 |
| Total | 2,484 | 615 | 109 | 6 | 5.5% | 76.6 | 0.078 |
Daily trend
each line indexed to the agent's own window average = 100Opportunity calls
6 in this window — longest conversations that did not convert- 5.8mvs 5.1m barACA00011Will renew latere3fc4915-1d70-49f3-8485-54e28b57ab64
- 5.4mvs 5.0m bar (floor bar)ACA00009Will renew laterdb3beddb-17e4-49ab-8fe7-194e54cef580
- 7.6mvs 5.0m bar (floor bar)ACA00006Will renew later588a0c51-2039-4d4c-8b79-f852f9261d03
- 7.5mvs 5.0m bar (floor bar)ACA00007Will renew later8b67b498-b6a9-498d-b861-1ea4c09f0252
- 5.4mvs 5.0m bar (floor bar)ACA00006Not interestedec3447eb-aa6c-4e02-ae7d-cf5fcdc31f75
- 5.4mvs 5.0m bar (floor bar)ACA00009Interested/Not Ready4db58f5c-4877-499c-b010-570851c018ac
A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.
These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Susana Zambrano there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.