CatalyzeCX
Command Center
AAA
06/29/2026→08/17/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
5 of 26Coach in SupervizeAI ↗
← Juan Guzman·Carlos Chacon →
Dials
5,145
DPH 37.5 · team 34.4
Contacts
1,089
CPH 7.9 · team 9.5
Net contacts
227
20.8% of contacts
Sales
33
SPH 0.240 · team 0.193
Sales / active day
1.57
21 days at 20+ dials
Conversion
14.5%
sales ÷ net contacts · goal 11%
Productive hours
137.4
CPS $70
AHT on a sale
13.2m
team 11.3m

Walter Alfaro — not flagged

SPH 0.240 against a team rate of 0.193, so the coaching-flag threshold is 0.135.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.145, which would put the threshold at 0.102. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 25 agents with 20+ dials in this window
SPH
0.240
#5 of 24 · Q1 · 79th pct
team median 0.145
Conversion
14.5%
#4 of 23 · Q1 · 83th pct
team median 9.1%
Contact %
21.2%
#22 of 25 · Q4 · 12th pct
team median 29.9%
Sales
33
#7 of 25 · Q2 · 64th pct
team median 23
DPH
37.5
#11 of 24 · Q2 · 54th pct
team median 37.3

By campaign

10 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,32422151713.7%37.00.189
ACA00004 · PSX-1 DB-11,04522253611.3%25.90.232
ACA00003 · PRX-30 AR Decline92524537410.8%24.00.167
ACA00009 · PSX-3088522146919.6%24.00.375
ACA00007 · PRX-454055211436.4%11.40.351
ACA00008 · AR Decline DB2305113323.1%7.00.429
ACA00001 · Salvage19053900.0%4.60.000
ACA00011 · PRX-30 AR Decline10115500.0%2.50.000
ACA00010 · Salvage 45-post297100.0%0.60.000
ACA00002 · Salvage V2112100.0%0.30.000
Total5,1451,0892273314.5%137.40.240

Daily trend

each line indexed to the agent's own window average = 100
053107160213SPH — % of own avg · 2026-06-29 — 0SPH — % of own avg · 2026-06-30 — 0SPH — % of own avg · 2026-07-06 — 0SPH — % of own avg · 2026-07-07 — 116SPH — % of own avg · 2026-07-08 — 114SPH — % of own avg · 2026-07-10 — 60SPH — % of own avg · 2026-07-13 — 58SPH — % of own avg · 2026-07-14 — 193SPH — % of own avg · 2026-07-15 — 171SPH — % of own avg · 2026-07-16 — 0SPH — % of own avg · 2026-07-17 — 74SPH — % of own avg · 2026-07-20 — 56SPH — % of own avg · 2026-07-21 — 101SPH — % of own avg · 2026-07-22 — 0SPH — % of own avg · 2026-07-23 — 213SPH — % of own avg · 2026-07-24 — 0SPH — % of own avg · 2026-07-28 — 64SPH — % of own avg · 2026-07-29 — 110SPH — % of own avg · 2026-07-30 — 102SPH — % of own avg · 2026-08-03 — 186SPH — % of own avg · 2026-08-04 — 166SPH — % of own avg · 2026-08-07 — 205DPH — % of own avg · 2026-06-29 — 110DPH — % of own avg · 2026-06-30 — 111DPH — % of own avg · 2026-07-06 — 12DPH — % of own avg · 2026-07-07 — 88DPH — % of own avg · 2026-07-08 — 102DPH — % of own avg · 2026-07-10 — 112DPH — % of own avg · 2026-07-13 — 105DPH — % of own avg · 2026-07-14 — 121DPH — % of own avg · 2026-07-15 — 100DPH — % of own avg · 2026-07-16 — 134DPH — % of own avg · 2026-07-17 — 112DPH — % of own avg · 2026-07-20 — 106DPH — % of own avg · 2026-07-21 — 92DPH — % of own avg · 2026-07-22 — 79DPH — % of own avg · 2026-07-23 — 83DPH — % of own avg · 2026-07-24 — 98DPH — % of own avg · 2026-07-28 — 92DPH — % of own avg · 2026-07-29 — 98DPH — % of own avg · 2026-07-30 — 91DPH — % of own avg · 2026-08-03 — 106DPH — % of own avg · 2026-08-04 — 98DPH — % of own avg · 2026-08-07 — 100205100Mon 06/29Mon 07/06Wed 07/08Mon 07/13Wed 07/15Fri 07/17Tue 07/21Thu 07/23Tue 07/28Thu 07/30Tue 08/04
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

21 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Walter Alfaro there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.