CatalyzeCX
Command Center
AAA
07/01/2026→07/31/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
7 of 20Coach in SupervizeAI ↗
← Livario Aguirre·Nestor Najarro →
Dials
4,276
DPH 37.2 · team 34.8
Contacts
915
CPH 8.0 · team 9.6
Net contacts
188
20.5% of contacts
Sales
25
SPH 0.218 · team 0.190
Sales / active day
1.56
16 days at 20+ dials
Conversion
13.3%
sales ÷ net contacts · goal —
Productive hours
114.9
CPS $77
AHT on a sale
15.0m
team 11.9m

Walter Alfaro — not flagged

SPH 0.218 against a team rate of 0.190, so the coaching-flag threshold is 0.133.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.173, which would put the threshold at 0.121. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 19 agents with 20+ dials in this window
SPH
0.218
#7 of 19 · Q2 · 63th pct
team median 0.173
Conversion
13.3%
#5 of 19 · Q2 · 74th pct
team median 9.7%
Contact %
21.4%
#16 of 19 · Q4 · 16th pct
team median 27.8%
Sales
25
#7 of 19 · Q2 · 58th pct
team median 20
DPH
37.2
#9 of 19 · Q2 · 53th pct
team median 35.9

By campaign

7 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,24220348612.5%35.00.171
ACA00003 · PRX-30 AR Decline92524537410.8%24.00.167
ACA00004 · PSX-1 DB-189320346510.9%22.10.227
ACA00009 · PSX-3085521243614.0%22.90.262
ACA00007 · PRX-45318428225.0%8.80.227
ACA00008 · AR Decline DB3285240.0%1.91.038
ACA00002 · Salvage V2112100.0%0.30.000
Total4,2769151882513.3%114.90.218

Daily trend

each line indexed to the agent's own window average = 100
059118177236SPH — % of own avg · 2026-07-06 — 0SPH — % of own avg · 2026-07-07 — 128SPH — % of own avg · 2026-07-08 — 126SPH — % of own avg · 2026-07-10 — 66SPH — % of own avg · 2026-07-13 — 64SPH — % of own avg · 2026-07-14 — 213SPH — % of own avg · 2026-07-15 — 189SPH — % of own avg · 2026-07-16 — 0SPH — % of own avg · 2026-07-17 — 82SPH — % of own avg · 2026-07-20 — 61SPH — % of own avg · 2026-07-21 — 112SPH — % of own avg · 2026-07-22 — 0SPH — % of own avg · 2026-07-23 — 236SPH — % of own avg · 2026-07-24 — 0SPH — % of own avg · 2026-07-28 — 71SPH — % of own avg · 2026-07-29 — 122SPH — % of own avg · 2026-07-30 — 112DPH — % of own avg · 2026-07-06 — 12DPH — % of own avg · 2026-07-07 — 88DPH — % of own avg · 2026-07-08 — 102DPH — % of own avg · 2026-07-10 — 113DPH — % of own avg · 2026-07-13 — 106DPH — % of own avg · 2026-07-14 — 122DPH — % of own avg · 2026-07-15 — 101DPH — % of own avg · 2026-07-16 — 135DPH — % of own avg · 2026-07-17 — 113DPH — % of own avg · 2026-07-20 — 107DPH — % of own avg · 2026-07-21 — 93DPH — % of own avg · 2026-07-22 — 80DPH — % of own avg · 2026-07-23 — 83DPH — % of own avg · 2026-07-24 — 99DPH — % of own avg · 2026-07-28 — 92DPH — % of own avg · 2026-07-29 — 98DPH — % of own avg · 2026-07-30 — 9211292Mon 07/06Wed 07/08Mon 07/13Wed 07/15Fri 07/17Tue 07/21Thu 07/23Tue 07/28Thu 07/30
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

15 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Walter Alfaro there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.