Response rate
—
12 received of 0 voicemails left
Answer rate
—
0 answered of 0 who waited 10s+
Abandon rate
—
0 abandoned in queue
Conversion
—
0 sales ÷ 0 answered from queue
Inbound funnel
callbacks after voicemail outreach0
Voicemails left
12
Calls received
0
In queue (10s+) · 0% of previous
0
Answered
0
Converted
Where the calls went
two exact partitions, not estimatesReceived
12- Never reached the queue12100%
- Queued under 10 seconds00%
- Waited 10 seconds or more00%
Split by time spent in queue, so every received call appears exactly once.
In queue
0- Answered0—
- Abandoned0—
- No outcome recorded0—
The answer-rate denominator, split by outcome.
IVR drop-off — no disposition, no abandon12
Reported separately because it is not a slice of either partition above: it is defined by disposition rather than by queue time, and overlaps the under-10s bucket. Average queue wait —s; abandons wait —s before hanging up.
Rates over time
by dayInbound by campaign
4 campaigns · click a header to sortExport CSV| Campaign | VoicemailsOutbound calls dispositioned as voicemail with talk time > 0 — a message was plausibly left⇅ | ReceivedAll inbound calls, dispositioned or not⇅ | Response %Received ÷ voicemails left⇅ | IVR dropInbound with no disposition and no abandon — dropped in the menu. Overlaps the under-10s column by a handful of calls. | Under 10sReached the queue but waited under 10 seconds. Often called quick hang-ups; most of them were in fact answered fast. Outside the answer-rate denominator either way. | In queueWaited 10 seconds or more. The only denominator for Answer %. | AnsweredAnswered from queue — a strict subset of In queue | AbandonedWaited 10s+, then hung up | Answer %Answered ÷ in queue⇅ | Inbound sales⇅ | Conv. %Inbound sales ÷ answered from queue⇅ |
|---|---|---|---|---|---|---|---|---|---|---|---|
| ACA00012 · PSX-1 DB-1 ACA_REN_PSX-1_DB-1 | 0 | 5 | — | 5 | 0 | 0 | 0 | 0 | — | 0 | — |
| ACA00009 · PSX-30 ACA_REN_PSX-30 | 0 | 4 | — | 4 | 0 | 0 | 0 | 0 | — | 0 | — |
| ACA00011 · PRX-30 AR Decline ACA_REN_PRX-30_AR Decline | 0 | 2 | — | 2 | 0 | 0 | 0 | 0 | — | 0 | — |
| ACA00004 · PSX-1 DB-1 ACA_REN_PSX-1_DB-1 | 0 | 1 | — | 1 | 0 | 0 | 0 | 0 | — | 0 | — |
| Total | 0 | 12 | — | 12 | 0 | 0 | 0 | 0 | — | 0 | — |
Answer % is measured against In queue, never against Received — rulebook §E:168. Putting everyone who dialed in into the denominator is what produced impossible rates in the prototype. So — describes the 0 callers who waited ten seconds or more, not the 12 who called.
Two figures on this page do not mean what their names suggest, and both are the rulebook’s wording rather than this app’s. Rulebook §E calls the under-10s bucket “quick hang-ups”, but 0 of the 0 answered inbound calls in this window sit outside the queue gate — most of that bucket was answered fast, not abandoned (FACTS.md L23). And §E defines Conv % against answered-from-queue while counting every inbound sale in the numerator, which it anticipated could exceed 100% “rarely”; measured here, most inbound sales fall outside that denominator (FACTS.md L24) — against all 0 answered inbound calls the rate reads —. Both definitions are reproduced as written — the rulebook is the contract — with the measurement stated next to them.