CatalyzeCX Command Center

Executive summary

5 campaigns with activityExport CSV

% of sales shading5+ pts ahead of % of hours5+ pts behind

Campaign⇅	Contacts⇅	Contacts / list⇅	CPH⇅	Net contact⇅	% net contact⇅	Hours⇅	DPH⇅	% of hours⇅	Sales⇅	% of sales⇅	SPH⇅	Conversion⇅	Cost⇅	Cost / sale⇅
ACA00004 · PSX-1 DB-1 ACA_REN_PSX-1_DB-1	2	0%	2.4	0	0%	0.8	18.0	1%	0	0%	0.000	—	$14	—
ACA00006 · PRX-15 ACA_REN_PRX-15	321	3%	8.9	36	11%	36.0	32.6	45%	6	33%	0.167	16.7%	$602	$100
ACA00007 · PRX-45 ACA_REN_PRX-45	113	3%	10.9	16	14%	10.4	34.3	13%	2	11%	0.193	12.5%	$174	$87
ACA00008 · AR Decline DB ACA_REN_PSX_AR Decline DB	143	2%	7.3	30	21%	19.7	30.0	25%	4	22%	0.203	13.3%	$329	$82
ACA00009 · PSX-30 ACA_REN_PSX-30	123	2%	10.0	20	16%	12.3	31.2	16%	6	33%	0.486	30.0%	$207	$34
Total	702	—	8.9	102	15%	79.2	31.8	100%	18	100%	0.227	17.6%	$1,326	$74

Outbound vs inbound

each stream measured on its own calls and hours

OutboundvsInbound

2,51798.7%Callsoutbound = dials · inbound = answered1.3%33

76.096.0%Hourssums to total productive hours4.0%3.2

9391.2%Net contactseligible tier with talk > 30s, or any sale8.8%9

1161.1%SalesSale / Renewed / Account Renewed38.9%7

$1,27296.0%Coststream hours × billed rate4.0%$54

Rates — each computed inside its own stream, never split between them
Conversionsales ÷ net contacts	11.8%	77.8%
Cost / salestream cost ÷ stream sales	$116	$8

By campaign

	Outbound			Inbound
Campaign⇅	Sales▼	CPS⇅	Conv.⇅	Sales⇅	CPS⇅	Conv.⇅
ACA00006 · PRX-15	5	$119	14.3%	1	$8	100.0%
ACA00008 · AR Decline DB	4	$82	13.3%	0	—	—
ACA00007 · PRX-45	2	$87	12.5%	0	—	—
ACA00009 · PSX-30	0	—	0.0%	6	$6	75.0%

Inbound calls are callbacks after voicemail outreach, so a lower cost per sale here is expected. Inbound call time counts as productive whether or not a disposition was recorded.