Executive summary
4 campaigns with activityExport CSV% of sales shading5+ pts ahead of % of hours5+ pts behind
| Campaign⇅ | ContactsCalls with any contact-tier disposition⇅ | Contacts / listContacts ÷ list size (AAA-supplied). NOT the Campaigns tab's Contact %, which is contacts ÷ calls.⇅ | CPHContacts ÷ productive hours⇅ | Net contactEligible-tier with talk > 30s, or any sale⇅ | % net contactNet contacts ÷ contacts⇅ | HoursTalk + wrap + hold + review + ring, capped⇅ | DPHDials ÷ productive hours⇅ | % of hoursShare of the floor's total time⇅ | Sales⇅ | % of salesShare of total sales. Green when it runs 5+ points ahead of % of hours, red when 5+ behind.⇅ | SPHSales ÷ productive hours⇅ | ConversionSales ÷ net contacts⇅ | CostProductive hours × billed rate⇅ | Cost / sale(Productive hours × billed rate) ÷ sales⇅ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ACA00004 · PSX-1 DB-1 ACA_REN_PSX-1_DB-1 | 0 | 0% | — | 0 | — | 0.0 | — | 0% | 0 | 0% | — | — | $0 | — |
| ACA00009 · PSX-30 ACA_REN_PSX-30 | 0 | 0% | — | 0 | — | 0.0 | — | 0% | 0 | 0% | — | — | $0 | — |
| ACA00011 · PRX-30 AR Decline ACA_REN_PRX-30_AR Decline | 0 | — | — | 0 | — | 0.0 | — | 0% | 0 | 0% | — | — | $0 | — |
| ACA00012 · PSX-1 DB-1 ACA_REN_PSX-1_DB-1 | 0 | — | — | 0 | — | 0.0 | — | 0% | 0 | 0% | — | — | $0 | — |
| Total | 0 | — | — | 0 | — | 0.0 | — | 100% | 0 | 100% | — | — | $0 | — |
Outbound vs inbound
each stream measured on its own calls and hoursOutboundvsInbound
00.0%Callsoutbound = dials · inbound = answered100.0%0
0.00.0%Hourssums to total productive hours100.0%0.0
00.0%Net contactseligible tier with talk > 30s, or any sale100.0%0
00.0%SalesSale / Renewed / Account Renewed100.0%0
$00.0%Coststream hours × billed rate100.0%$0
| Conversionsales ÷ net contacts | — | — |
| Cost / salestream cost ÷ stream sales | — | — |
Inbound calls are callbacks after voicemail outreach, so a lower cost per sale here is expected. Inbound call time counts as productive whether or not a disposition was recorded.