Floor pace — 07/31/2026
by houroff paceThrough : 102 net contacts against 173 at the same hour on the last 3 Fridays (2,517 vs 3,532 dials).
“Agents with calls” = agents with at least one call that hour. There is no schedule or agent-state feed, so this is not staffing or occupancy.
Opportunity calls — most recent
long conversations that did not convert- Susana Zambrano6.4mvs 4.9m barACA00008Will renew laterf4baa11f-20d5-419f-8ccc-7828f5ecdefd
- Nestor Najarro5.4mvs 4.9m barACA00008Not interested75e5fe70-1353-413a-b841-55c836c620c9
- Livario Aguirre7.0mvs 6.6m barACA00006Interested/Not Readycc309cf4-3010-41d8-b916-016d16941b34
- Dina Alonzo6.7mvs 6.6m barACA00006Not interested82b666d9-0cc2-43a3-b6a4-773ab6fc13d6
- Efrain Martinez5.5mvs 4.9m barACA00008Will renew later0d549013-b41d-4ffa-8ec5-065104002cd2
- Sara Villeda6.3mvs 5.5m barACA00007Will renew later63805fd5-33ac-48bd-8ae2-18d4c7f6c7f6
- Efrain Martinez11.6mvs 6.6m barACA00006Not interested7325d8e0-07dc-4c03-b732-5bf2c460313b
A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week use the floor-wide bar instead, marked inline — their own average is too thin to trust.
Alert feed — 07/31/2026
19 on this daySales per hour has been under the contract threshold across the whole week, not just today. This is the one flag here that the client agreement defines, so it carries weight beyond internal coaching.
Do next: Book a coaching session this week and document it. Listen to two or three recent calls for pitch and close, and compare against a strong performer on the same campaign — a week of low SPH is a skill or script gap, not a bad day.
They are reaching far fewer people per hour today than they normally do. This compares them only against themselves, so it is a change in their own pattern — it says nothing about whether they are strong or weak relative to the team.
Do next: Check in with them today, before the shift ends. A sudden personal drop usually has a cause rather than a skill gap: a bad list, a headset or dialer problem, or something going on personally. Ask first, coach second.
Sales per hour has been under the contract threshold across the whole week, not just today. This is the one flag here that the client agreement defines, so it carries weight beyond internal coaching.
Do next: Book a coaching session this week and document it. Listen to two or three recent calls for pitch and close, and compare against a strong performer on the same campaign — a week of low SPH is a skill or script gap, not a bad day.
Sales per hour has been under the contract threshold across the whole week, not just today. This is the one flag here that the client agreement defines, so it carries weight beyond internal coaching.
Do next: Book a coaching session this week and document it. Listen to two or three recent calls for pitch and close, and compare against a strong performer on the same campaign — a week of low SPH is a skill or script gap, not a bad day.
Sales per hour has been under the contract threshold across the whole week, not just today. This is the one flag here that the client agreement defines, so it carries weight beyond internal coaching.
Do next: Book a coaching session this week and document it. Listen to two or three recent calls for pitch and close, and compare against a strong performer on the same campaign — a week of low SPH is a skill or script gap, not a bad day.
On calls that did NOT end in a sale, they are spending much longer than the team. This only counts the calls that went nowhere, so it is time spent on conversations that were never going to convert — it is not a knock on thorough selling.
Do next: Listen for where the call should have ended and did not. The coaching point is recognising a no early and closing politely, which frees the hour for more dials. Do not push them to rush calls that are genuinely progressing.
There is a gap between their last call and the rest of the floor's activity. **This is not idle time.** We have no agent-status feed, so a break, a meeting, training, a system problem and an early finish all look exactly the same here.
Do next: Confirm they are logged in and taking calls. Treat this as a prompt to check, never as evidence of time theft — the data genuinely cannot tell the difference, and using it that way will be wrong often enough to cost you trust.
There is a gap between their last call and the rest of the floor's activity. **This is not idle time.** We have no agent-status feed, so a break, a meeting, training, a system problem and an early finish all look exactly the same here.
Do next: Confirm they are logged in and taking calls. Treat this as a prompt to check, never as evidence of time theft — the data genuinely cannot tell the difference, and using it that way will be wrong often enough to cost you trust.
There is a gap between their last call and the rest of the floor's activity. **This is not idle time.** We have no agent-status feed, so a break, a meeting, training, a system problem and an early finish all look exactly the same here.
Do next: Confirm they are logged in and taking calls. Treat this as a prompt to check, never as evidence of time theft — the data genuinely cannot tell the difference, and using it that way will be wrong often enough to cost you trust.
There is a gap between their last call and the rest of the floor's activity. **This is not idle time.** We have no agent-status feed, so a break, a meeting, training, a system problem and an early finish all look exactly the same here.
Do next: Confirm they are logged in and taking calls. Treat this as a prompt to check, never as evidence of time theft — the data genuinely cannot tell the difference, and using it that way will be wrong often enough to cost you trust.
There is a gap between their last call and the rest of the floor's activity. **This is not idle time.** We have no agent-status feed, so a break, a meeting, training, a system problem and an early finish all look exactly the same here.
Do next: Confirm they are logged in and taking calls. Treat this as a prompt to check, never as evidence of time theft — the data genuinely cannot tell the difference, and using it that way will be wrong often enough to cost you trust.
There is a gap between their last call and the rest of the floor's activity. **This is not idle time.** We have no agent-status feed, so a break, a meeting, training, a system problem and an early finish all look exactly the same here.
Do next: Confirm they are logged in and taking calls. Treat this as a prompt to check, never as evidence of time theft — the data genuinely cannot tell the difference, and using it that way will be wrong often enough to cost you trust.
There is a gap between their last call and the rest of the floor's activity. **This is not idle time.** We have no agent-status feed, so a break, a meeting, training, a system problem and an early finish all look exactly the same here.
Do next: Confirm they are logged in and taking calls. Treat this as a prompt to check, never as evidence of time theft — the data genuinely cannot tell the difference, and using it that way will be wrong often enough to cost you trust.
There is a gap between their last call and the rest of the floor's activity. **This is not idle time.** We have no agent-status feed, so a break, a meeting, training, a system problem and an early finish all look exactly the same here.
Do next: Confirm they are logged in and taking calls. Treat this as a prompt to check, never as evidence of time theft — the data genuinely cannot tell the difference, and using it that way will be wrong often enough to cost you trust.
There is a gap between their last call and the rest of the floor's activity. **This is not idle time.** We have no agent-status feed, so a break, a meeting, training, a system problem and an early finish all look exactly the same here.
Do next: Confirm they are logged in and taking calls. Treat this as a prompt to check, never as evidence of time theft — the data genuinely cannot tell the difference, and using it that way will be wrong often enough to cost you trust.
There is a gap between their last call and the rest of the floor's activity. **This is not idle time.** We have no agent-status feed, so a break, a meeting, training, a system problem and an early finish all look exactly the same here.
Do next: Confirm they are logged in and taking calls. Treat this as a prompt to check, never as evidence of time theft — the data genuinely cannot tell the difference, and using it that way will be wrong often enough to cost you trust.
There is a gap between their last call and the rest of the floor's activity. **This is not idle time.** We have no agent-status feed, so a break, a meeting, training, a system problem and an early finish all look exactly the same here.
Do next: Confirm they are logged in and taking calls. Treat this as a prompt to check, never as evidence of time theft — the data genuinely cannot tell the difference, and using it that way will be wrong often enough to cost you trust.
There is a gap between their last call and the rest of the floor's activity. **This is not idle time.** We have no agent-status feed, so a break, a meeting, training, a system problem and an early finish all look exactly the same here.
Do next: Confirm they are logged in and taking calls. Treat this as a prompt to check, never as evidence of time theft — the data genuinely cannot tell the difference, and using it that way will be wrong often enough to cost you trust.
There is a gap between their last call and the rest of the floor's activity. **This is not idle time.** We have no agent-status feed, so a break, a meeting, training, a system problem and an early finish all look exactly the same here.
Do next: Confirm they are logged in and taking calls. Treat this as a prompt to check, never as evidence of time theft — the data genuinely cannot tell the difference, and using it that way will be wrong often enough to cost you trust.
The SPH flag is contractual: under 70% of pooled team SPH over the trailing 7 days. Every other threshold is operational and printed in its own rule. Inactivity is measured from the last loaded call, not the wall clock.
Roster
14 agents on the floor| Agent | Dials | Net | Net rateNet contacts ÷ dials, this day | True convTalk of 40 seconds or more | Sales | Hours | Last callWhen the agent's last loaded call of this day started, in your timezone |
|---|---|---|---|---|---|---|---|
| Maria Molina | 236 | 12 | 5.1% | 138 | 1 | 6.04 | |
| Dina Alonzo | 259 | 11 | 4.2% | 81 | 0 | 6.76 | |
| Rodrigo Cortez | 137 | 10 | 7.3% | 82 | 0 | 5.11 | |
| Nestor Najarro | 233 | 9 | 3.9% | 125 | 1 | 6.13 | |
| Livario Aguirre | 229 | 8 | 3.5% | 75 | 3 | 5.84 | |
| Oscar Linares | 228 | 8 | 3.5% | 62 | 1 | 5.84 | |
| Carlos Chacon | 185 | 8 | 4.3% | 53 | 2 | 5.69 | |
| Efrain Martinez | 159 | 8 | 5.0% | 102 | 2 | 6.50 | |
| Sara Villeda | 258 | 7 | 2.7% | 73 | 3 | 6.26 | |
| Katerin Pocasangre | 136 | 7 | 5.1% | 73 | 2 | 6.12 | |
| Susana Zambrano | 209 | 6 | 2.9% | 79 | 0 | 5.96 | |
| Rodrigo Pineda | 146 | 4 | 2.7% | 98 | 2 | 6.56 | |
| Cristian Aguilar | 100 | 4 | 4.0% | 44 | 1 | 6.35 | |
| 0 | 2 | 0 | 0.0% | 0 | 0 | 0.00 | |
| Floor | 2,517 | 102 | 4.1% | — | 18 | 79.16 | — |
Campaign watch — worst first
each campaign against its own trailing 7 days| Campaign | Dials | Net | Net rate | 7-day rateThe campaign's own trailing-7-day net rate | vs itself | Sales |
|---|---|---|---|---|---|---|
| ACA00004 | 15 | 0 | 0.0% | 4.1% | −100% | 0 |
| ACA00006 | 1,171 | 36 | 3.1% | 4.0% | −22% | 6 |
| ACA00007 | 356 | 16 | 4.5% | 5.1% | −13% | 2 |
| ACA00009 | 385 | 20 | 5.2% | 5.7% | −9% | 6 |
| ACA00008 | 590 | 30 | 5.1% | 3.6% | +42% | 4 |
| — | — | — | — | — | — | — |
The one-screen brief: the floor day, its alerts, campaign watch — print it, send it
Billable value, who earns it, and what it is made of
The range view: volume over time, campaign table, period-over-period deltas
Everything on this page is one day, measured against the 7 days before it. For a range — volume over time, period-over-period movement, the full KPI set — use Trends.