CatalyzeCX
Command CenterV2 preview
AAA
08/17/2026→08/17/2026Central← Classic experience
Day
TodayYesterday
Dials
3,143
▼ −1% vs last 4 Mondays
Net contacts
128
▼ −25% vs last 4 Mondays
Net rate
4.1%
▼ −24% vs 7-day average
Sales
14
▼ −36% vs last 4 Mondays
Sales / hour
0.185
▼ −13% vs 7-day rate
Billable hours
75.6
▼ −27% vs last 4 Mondays

Floor pace — 08/17/2026

by houroff pace

Through : 128 net contacts against 171 at the same hour on the last 4 Mondays (3,143 vs 3,174 dials).

010220530740906123a CT — 0 dials, 0 net contacts, 0 sales, 0 agents with calls (7-day avg 0 dials)4a CT — 0 dials, 0 net contacts, 0 sales, 0 agents with calls (7-day avg 0 dials)5a CT — 0 dials, 0 net contacts, 0 sales, 0 agents with calls (7-day avg 1 dials)6a CT — 0 dials, 0 net contacts, 0 sales, 0 agents with calls (7-day avg 0 dials)7a CT — 1 dials, 0 net contacts, 0 sales, 2 agents with calls (7-day avg 0 dials)8a CT — 0 dials, 0 net contacts, 0 sales, 1 agents with calls (7-day avg 0 dials)9a CT — 303 dials, 13 net contacts, 1 sales, 10 agents with calls (7-day avg 321 dials)10a CT — 383 dials, 9 net contacts, 0 sales, 11 agents with calls (7-day avg 354 dials)11a CT — 323 dials, 12 net contacts, 0 sales, 11 agents with calls (7-day avg 359 dials)12p CT — 320 dials, 12 net contacts, 2 sales, 11 agents with calls (7-day avg 396 dials)1p CT — 232 dials, 10 net contacts, 2 sales, 12 agents with calls (7-day avg 264 dials)2p CT — 167 dials, 8 net contacts, 1 sales, 10 agents with calls (7-day avg 181 dials)3p CT — 332 dials, 11 net contacts, 1 sales, 12 agents with calls (7-day avg 264 dials)4p CT — 383 dials, 15 net contacts, 0 sales, 12 agents with calls (7-day avg 304 dials)5p CT — 325 dials, 20 net contacts, 3 sales, 12 agents with calls (7-day avg 315 dials)6p CT — 365 dials, 17 net contacts, 3 sales, 12 agents with calls (7-day avg 409 dials)7p CT — 9 dials, 1 net contacts, 1 sales, 7 agents with calls (7-day avg 7 dials)8p CT — 0 dials, 0 net contacts, 0 sales, 0 agents with calls (7-day avg 0 dials)9p CT — 0 dials, 0 net contacts, 0 sales, 0 agents with calls (7-day avg 0 dials)10p CT — 0 dials, 0 net contacts, 0 sales, 0 agents with calls (7-day avg 0 dials)122113313a5a7a9a11a1p3p5p7p9p
Dials (left axis) Dials, average of the last 4 Mondays at this hour Agents with calls (right axis, max 12)n Sales, count in the dot (right axis)Hours are US Central

“Agents with calls” = agents with at least one call that hour. There is no schedule or agent-state feed, so this is not staffing or occupancy.

Opportunity calls — most recent

long conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week use the floor-wide bar instead, marked inline — their own average is too thin to trust.

Alert feed — 08/17/2026

8 on this day
  • Drop vs own 7-dayCarlos Chacon1.1 net/hr today vs own 2.3rule ⓘ

    They are reaching far fewer people per hour today than they normally do. This compares them only against themselves, so it is a change in their own pattern — it says nothing about whether they are strong or weak relative to the team.

    Do next: Check in with them today, before the shift ends. A sudden personal drop usually has a cause rather than a skill gap: a bad list, a headset or dialer problem, or something going on personally. Ask first, coach second.

  • Coaching flagCristian Aguilar7-day SPH 0.206 vs team 0.303rule ⓘ

    Sales per hour has been under the contract threshold across the whole week, not just today. This is the one flag here that the client agreement defines, so it carries weight beyond internal coaching.

    Do next: Book a coaching session this week and document it. Listen to two or three recent calls for pitch and close, and compare against a strong performer on the same campaign — a week of low SPH is a skill or script gap, not a bad day.

  • Coaching flagKaterin Pocasangre7-day SPH 0.205 vs team 0.303rule ⓘ

    Sales per hour has been under the contract threshold across the whole week, not just today. This is the one flag here that the client agreement defines, so it carries weight beyond internal coaching.

    Do next: Book a coaching session this week and document it. Listen to two or three recent calls for pitch and close, and compare against a strong performer on the same campaign — a week of low SPH is a skill or script gap, not a bad day.

  • Drop vs own 7-dayLivario Aguirre1.4 net/hr today vs own 2.5rule ⓘ

    They are reaching far fewer people per hour today than they normally do. This compares them only against themselves, so it is a change in their own pattern — it says nothing about whether they are strong or weak relative to the team.

    Do next: Check in with them today, before the shift ends. A sudden personal drop usually has a cause rather than a skill gap: a bad list, a headset or dialer problem, or something going on personally. Ask first, coach second.

  • Coaching flagRodrigo Pineda7-day SPH 0.142 vs team 0.303rule ⓘ

    Sales per hour has been under the contract threshold across the whole week, not just today. This is the one flag here that the client agreement defines, so it carries weight beyond internal coaching.

    Do next: Book a coaching session this week and document it. Listen to two or three recent calls for pitch and close, and compare against a strong performer on the same campaign — a week of low SPH is a skill or script gap, not a bad day.

  • Coaching flagSusana Zambrano7-day SPH 0.125 vs team 0.303rule ⓘ

    Sales per hour has been under the contract threshold across the whole week, not just today. This is the one flag here that the client agreement defines, so it carries weight beyond internal coaching.

    Do next: Book a coaching session this week and document it. Listen to two or three recent calls for pitch and close, and compare against a strong performer on the same campaign — a week of low SPH is a skill or script gap, not a bad day.

  • Effort without payoffCristian Aguilar122 dials → 2 net (1.6% vs floor 4.1%)rule ⓘ

    They are putting in the dials but connecting with far fewer people than the rest of the floor today. Effort is not the problem, so this is usually the list or the first few seconds of the call — not work ethic.

    Do next: Check what list and campaign they are on before coaching anything. If others on the same list are connecting fine, listen to how they open and how they handle voicemail. If the list is the problem, escalate it rather than coaching them.

  • Effort without payoffSara Villeda371 dials → 7 net (1.9% vs floor 4.1%)rule ⓘ

    They are putting in the dials but connecting with far fewer people than the rest of the floor today. Effort is not the problem, so this is usually the list or the first few seconds of the call — not work ethic.

    Do next: Check what list and campaign they are on before coaching anything. If others on the same list are connecting fine, listen to how they open and how they handle voicemail. If the list is the problem, escalate it rather than coaching them.

The SPH flag is contractual: under 70% of pooled team SPH over the trailing 7 days. Every other threshold is operational and printed in its own rule. Inactivity is measured from the last loaded call, not the wall clock.

Roster

11 agents on the floor
AgentDialsNetNet rateTrue convSalesHoursLast call
Nestor Najarro257218.2%12536.71
Dina Alonzo318165.0%10817.59
Rodrigo Pineda234166.8%11007.53
Katerin Pocasangre292155.1%11627.77
Efrain Martinez295134.4%14817.28
Maria Molina349123.4%15746.86
Livario Aguirre315103.2%14327.21
Susana Zambrano29293.1%13717.26
Sara Villeda37171.9%8107.48
Carlos Chacon29872.3%10406.61
Cristian Aguilar12221.6%1103.30
Floor3,1431284.1%—1475.59—

Campaign watch — worst first

each campaign against its own trailing 7 days
CampaignDialsNetNet rate7-day ratevs itselfSales
ACA00004800.0%16.7%−100%0
ACA000121,101252.3%3.7%−39%2
ACA00011775344.4%6.0%−27%3
ACA0000935166.7%173.9%−4%3
ACA00006661218.2%10.3%+76%2
ACA00010675263.9%——0
ACA00013515254.9%——3
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The range view: volume over time, campaign table, period-over-period deltas

Everything on this page is one day, measured against the 7 days before it. For a range — volume over time, period-over-period movement, the full KPI set — use Trends.