Leaderboard — efficiency index (team = 100)
0 ranked · 0 below 20 dialsExport CSVNo rows in range.
The PRD §6.8 index, transliterated from the prototype — weights 0.60 / 0.15 / 0.15 / 0.10 are the coded defaults, in force for all six weeks of reported history because `efficiency.csv` never arrived (B6). Agents under 20 dials are excluded from the pool rather than ranked on noise. Each name links to Employee Stats for the certified figures.
Net-disposition matrix — where each agent's net contacts land
0 agents × 0 outcomes · cells are % of the agent's own netNo rows in range.
Read rows, not columns: each cell divides by the agent’s own net contacts, so a row sums to 100%. The foot row is the pooled team mix. Hover a cell for its N-of-M.
Only net-contact outcomes appear — dials that never became a conversation have no row here by definition. Agents under 20 net contacts carry an n-badge: too few conversations for the share to mean much.