Leaderboard — efficiency index (team = 100)
11 ranked · 0 below 20 dialsExport CSVThe PRD §6.8 index, transliterated from the prototype — weights 0.60 / 0.15 / 0.15 / 0.10 are the coded defaults, in force for all six weeks of reported history because `efficiency.csv` never arrived (B6). Agents under 20 dials are excluded from the pool rather than ranked on noise. Each name links to Employee Stats for the certified figures.
Net-disposition matrix — where each agent's net contacts land
11 agents × 7 outcomes · cells are % of the agent's own net| Agent | Net contactsThe agent's net contacts in range — the figure every share on this row divides by | Of teamShare of the team's net contacts | hangupShare of the agent's own net contacts dispositioned "hangup" — canonical label, as the dialer folds it | notinterestedShare of the agent's own net contacts dispositioned "notinterested" — canonical label, as the dialer folds it | willrenewlaterShare of the agent's own net contacts dispositioned "willrenewlater" — canonical label, as the dialer folds it | accountrenewedsaleShare of the agent's own net contacts dispositioned "accountrenewedsale" — canonical label, as the dialer folds it | decisionmakernotavailableShare of the agent's own net contacts dispositioned "decisionmakernotavailable" — canonical label, as the dialer folds it | interestednotreadyShare of the agent's own net contacts dispositioned "interestednotready" — canonical label, as the dialer folds it | lostconnectionShare of the agent's own net contacts dispositioned "lostconnection" — canonical label, as the dialer folds it |
|---|---|---|---|---|---|---|---|---|---|
| Nestor Najarro | 21 | 16.4% | 43% | 14% | 10% | 14% | 10% | · | 10% |
| Rodrigo Pinedan=16 | 16 | 12.5% | 56% | 31% | 13% | · | · | · | · |
| Dina Alonzon=16 | 16 | 12.5% | 50% | 13% | 6% | 6% | · | 25% | · |
| Katerin Pocasangren=15 | 15 | 11.7% | 27% | 27% | 20% | 13% | · | 13% | · |
| Efrain Martinezn=13 | 13 | 10.2% | 23% | 31% | · | 8% | 15% | · | 23% |
| Maria Molinan=12 | 12 | 9.4% | 17% | 42% | 8% | 33% | · | · | · |
| Livario Aguirren=10 | 10 | 7.8% | 10% | 30% | 30% | 20% | 10% | · | · |
| Susana Zambranon=9 | 9 | 7.0% | 11% | 22% | 56% | 11% | · | · | · |
| Carlos Chaconn=7 | 7 | 5.5% | 29% | · | 29% | · | 43% | · | · |
| Sara Villedan=7 | 7 | 5.5% | 29% | 57% | 14% | · | · | · | · |
| Cristian Aguilarn=2 | 2 | 1.6% | 50% | 50% | · | · | · | · | · |
| Team | 128 | 100.0% | 33% | 26% | 16% | 11% | 6% | 5% | 4% |
Read rows, not columns: each cell divides by the agent’s own net contacts, so a row sums to 100%. The foot row is the pooled team mix. Hover a cell for its N-of-M.
Only net-contact outcomes appear — dials that never became a conversation have no row here by definition. Agents under 20 net contacts carry an n-badge: too few conversations for the share to mean much.