The funnel
counts, and the rate between each stepDialsOutbound calls on in-scope campaigns, in the selected date range
2,517
▼ −34% vs prior 1 day
contact rateContacts ÷ dials — how often a dial reaches someone
27.9%
▲ +8% vs prior 1 day
ContactsCalls that reached a person — any contact-tier disposition
702
▼ −29% vs prior 1 day
net rateNet contacts ÷ contacts — how often reaching someone becomes a real conversation
14.5%
▼ −4% vs prior 1 day
Net contactsEligible tier with talk over 30 seconds, or any sale — the qualified conversations
102
▼ −32% vs prior 1 day
conversionSales ÷ net contacts — the close rate on qualified conversations
17.6%
▼ −2% vs prior 1 day
SalesSale / Renewed / Account Renewed — no talk-time gate
18
▼ −33% vs prior 1 day
True conversationsCalls where someone talked for 40 seconds or more — dials that became real exchanges
1,085
▼ −33% vs prior 1 day
Engagement rateTrue conversations ÷ dials — separates dialing from talking
43.1%
▲ +2% vs prior 1 day
Talk shareTalk hours ÷ billable hours — how much of the billed time was live conversation
39%
▲ +6% vs prior 1 day
AHT — saleAverage handle time on calls that ended in a sale: talk + hold + wrap
14:32
▼ −2% vs prior 1 day
AHT — no saleAverage handle time on eligible calls that did not sell: talk + hold + wrap
2:29
▲ +11% vs prior 1 day
Calls, allEvery call in range, outbound and inbound — the widest count on this screen
2,598
▼ −34% vs prior 1 day
Dials / hourDials ÷ billable hours — dialing intensity
31.8
▼ −2% vs prior 1 day
Contacts / hourContacts ÷ billable hours — reach per hour worked
8.9
▲ +6% vs prior 1 day
Sales / hourSales ÷ billable hours — the headline productivity measure
0.227
▼ −1% vs prior 1 day
Billable hoursTalk + wrap + hold + review + ring, capped — the hours AAA is billed for
79.2
▼ −33% vs prior 1 day
Billable valueBillable hours × the billed rate — what the range invoices
$1,326
▼ −33% vs prior 1 day
Cost / saleBillable value ÷ sales — lower is better
$73.66
▲ +1% vs prior 1 day
Daily volume
1 daysBy campaignBy employeeEmployees
14 with activityExport CSV| Employee⇅ | DialsOutbound calls, in-scope campaigns, in the selected date range⇅ | ContactsAny contact-tier disposition⇅ | NetEligible-tier with talk > 30s, or any sale⇅ | SalesDisposition Sale / Renewed / Account Renewed — no talk-time gate⇅ | HoursTalk + wrap + hold + review + ring, capped⇅ | SPHSales ÷ productive hours⇅ | Conv.Sales ÷ net contacts⇅ |
|---|---|---|---|---|---|---|---|
| Sara Villeda | 258 | 33 | 7 | 3 | 6.3 | 0.479 | 42.9% |
| Livario Aguirre | 229 | 61 | 8 | 3 | 5.8 | 0.513 | 37.5% |
| Carlos Chacon | 185 | 79 | 8 | 2 | 5.7 | 0.352 | 25.0% |
| Efrain Martinez | 159 | 59 | 8 | 2 | 6.5 | 0.307 | 25.0% |
| Rodrigo Pineda | 146 | 40 | 4 | 2 | 6.6 | 0.305 | 50.0% |
| Katerin Pocasangre | 136 | 30 | 7 | 2 | 6.1 | 0.327 | 28.6% |
| Maria Molina | 236 | 57 | 12 | 1 | 6.0 | 0.166 | 8.3% |
| Nestor Najarro | 233 | 67 | 9 | 1 | 6.1 | 0.163 | 11.1% |
| Oscar Linares | 228 | 50 | 8 | 1 | 5.8 | 0.171 | 12.5% |
| Cristian Aguilar | 100 | 24 | 4 | 1 | 6.3 | 0.158 | 25.0% |
| Dina Alonzo | 259 | 83 | 11 | 0 | 6.8 | 0.000 | 0.0% |
| Susana Zambrano | 209 | 59 | 6 | 0 | 6.0 | 0.000 | 0.0% |
| Rodrigo Cortez | 137 | 60 | 10 | 0 | 5.1 | 0.000 | 0.0% |
| Unattended (no agent) | 2 | 0 | 0 | 0 | 0.0 | — | — |
| Total | 2,517 | 702 | 102 | 18 | 79.2 | 0.227 | 17.6% |