The funnel
counts, and the rate between each stepDialsOutbound calls on in-scope campaigns, in the selected date range
14,957
▼ −2% vs prior 7 days
contact rateContacts ÷ dials — how often a dial reaches someone
27.1%
▼ −4% vs prior 7 days
ContactsCalls that reached a person — any contact-tier disposition
4,055
▼ −7% vs prior 7 days
net rateNet contacts ÷ contacts — how often reaching someone becomes a real conversation
17.7%
▼ −6% vs prior 7 days
Net contactsEligible tier with talk over 30 seconds, or any sale — the qualified conversations
717
▼ −13% vs prior 7 days
conversionSales ÷ net contacts — the close rate on qualified conversations
14.4%
▲ +35% vs prior 7 days
+31%vs goal 11%provisional
SalesSale / Renewed / Account Renewed — no talk-time gate
103
▲ +18% vs prior 7 days
True conversationsCalls where someone talked for 40 seconds or more — dials that became real exchanges
6,187
▼ −4% vs prior 7 days
Engagement rateTrue conversations ÷ dials — separates dialing from talking
41.4%
▼ −2% vs prior 7 days
Talk shareTalk hours ÷ billable hours — how much of the billed time was live conversation
44%
▲ +20% vs prior 7 days
AHT — saleAverage handle time on calls that ended in a sale: talk + hold + wrap
9:54
▼ −9% vs prior 7 days
AHT — no saleAverage handle time on eligible calls that did not sell: talk + hold + wrap
2:37
▲ +2% vs prior 7 days
Calls, allEvery call in range, outbound and inbound — the widest count on this screen
15,484
▼ −1% vs prior 7 days
Dials / hourDials ÷ billable hours — dialing intensity
36.4
▲ +16% vs prior 7 days
Contacts / hourContacts ÷ billable hours — reach per hour worked
9.9
▲ +11% vs prior 7 days
Sales / hourSales ÷ billable hours — the headline productivity measure
0.251
▲ +40% vs prior 7 days
−50%vs goal 0.50provisional
Billable hoursTalk + wrap + hold + review + ring, capped — the hours AAA is billed for
411.0
▼ −16% vs prior 7 days
Billable valueBillable hours × the billed rate — what the range invoices
$6,884
▼ −16% vs prior 7 days
Cost / saleBillable value ÷ sales — lower is better
$66.83
▼ −29% vs prior 7 days
−99%vs goal $34provisional
Daily volume
7 days · 2 below the 20-dial threshold, shownBy campaignBy employeeEmployees
14 with activityExport CSV| Employee⇅ | DialsOutbound calls, in-scope campaigns, in the selected date range⇅ | ContactsAny contact-tier disposition⇅ | NetEligible-tier with talk > 30s, or any sale⇅ | SalesDisposition Sale / Renewed / Account Renewed — no talk-time gate⇅ | HoursTalk + wrap + hold + review + ring, capped⇅ | SPHSales ÷ productive hours⇅ | Conv.Sales ÷ net contacts⇅ |
|---|---|---|---|---|---|---|---|
| Sara Villeda | 1,352 | 207 | 47 | 14 | 33.4 | 0.419 | 29.8% |
| Efrain Martinez | 1,241 | 417 | 72 | 13 | 34.9 | 0.373 | 18.1% |
| Maria Molina | 1,547 | 436 | 62 | 12 | 34.2 | 0.351 | 19.4% |
| Livario Aguirre | 1,451 | 215 | 66 | 12 | 34.5 | 0.348 | 18.2% |
| Nestor Najarro | 1,247 | 442 | 79 | 10 | 35.4 | 0.282 | 12.7% |
| Katerin Pocasangre | 1,248 | 427 | 64 | 8 | 36.1 | 0.221 | 12.5% |
| Orlando Alfaro | 721 | 185 | 48 | 8 | 20.5 | 0.389 | 16.7% |
| Ruben Rivas | 963 | 89 | 32 | 6 | 28.3 | 0.212 | 18.8% |
| Dina Alonzo | 911 | 344 | 49 | 6 | 28.5 | 0.211 | 12.2% |
| Carlos Chacon | 1,343 | 455 | 61 | 5 | 31.8 | 0.157 | 8.2% |
| Rodrigo Pineda | 1,069 | 386 | 64 | 4 | 36.5 | 0.110 | 6.3% |
| Susana Zambrano | 1,145 | 239 | 51 | 3 | 33.7 | 0.089 | 5.9% |
| Cristian Aguilar | 717 | 213 | 22 | 2 | 23.0 | 0.087 | 9.1% |
| Unattended (no agent) | 2 | 0 | 0 | 0 | 0.0 | 0.000 | — |
| Total | 14,957 | 4,055 | 717 | 103 | 411.0 | 0.251 | 14.4% |