The funnel
counts, and the rate between each stepDialsOutbound calls on in-scope campaigns, in the selected date range
3,143
contact rateContacts ÷ dials — how often a dial reaches someone
31.3%
ContactsCalls that reached a person — any contact-tier disposition
984
net rateNet contacts ÷ contacts — how often reaching someone becomes a real conversation
13.0%
Net contactsEligible tier with talk over 30 seconds, or any sale — the qualified conversations
128
conversionSales ÷ net contacts — the close rate on qualified conversations
10.9%
−1%vs goal 11%provisional
SalesSale / Renewed / Account Renewed — no talk-time gate
14
True conversationsCalls where someone talked for 40 seconds or more — dials that became real exchanges
1,240
Engagement rateTrue conversations ÷ dials — separates dialing from talking
39.5%
Talk shareTalk hours ÷ billable hours — how much of the billed time was live conversation
46%
AHT — saleAverage handle time on calls that ended in a sale: talk + hold + wrap
8:31
AHT — no saleAverage handle time on eligible calls that did not sell: talk + hold + wrap
2:34
Calls, allEvery call in range, outbound and inbound — the widest count on this screen
3,213
▲ +26675% vs prior 1 day
Dials / hourDials ÷ billable hours — dialing intensity
41.6
Contacts / hourContacts ÷ billable hours — reach per hour worked
13.0
Sales / hourSales ÷ billable hours — the headline productivity measure
0.185
−63%vs goal 0.50provisional
Billable hoursTalk + wrap + hold + review + ring, capped — the hours AAA is billed for
75.6
Billable valueBillable hours × the billed rate — what the range invoices
$1,266
Cost / saleBillable value ÷ sales — lower is better
$90.44
−170%vs goal $34provisional
Daily volume
1 daysBy campaignBy employeeEmployees
11 with activityExport CSV| Employee⇅ | DialsOutbound calls, in-scope campaigns, in the selected date range⇅ | ContactsAny contact-tier disposition⇅ | NetEligible-tier with talk > 30s, or any sale⇅ | SalesDisposition Sale / Renewed / Account Renewed — no talk-time gate⇅ | HoursTalk + wrap + hold + review + ring, capped⇅ | SPHSales ÷ productive hours⇅ | Conv.Sales ÷ net contacts⇅ |
|---|---|---|---|---|---|---|---|
| Maria Molina | 349 | 117 | 12 | 4 | 6.9 | 0.583 | 33.3% |
| Nestor Najarro | 257 | 118 | 21 | 3 | 6.7 | 0.447 | 14.3% |
| Livario Aguirre | 315 | 43 | 10 | 2 | 7.2 | 0.277 | 20.0% |
| Katerin Pocasangre | 292 | 111 | 15 | 2 | 7.8 | 0.258 | 13.3% |
| Dina Alonzo | 318 | 128 | 16 | 1 | 7.6 | 0.132 | 6.3% |
| Efrain Martinez | 295 | 118 | 13 | 1 | 7.3 | 0.137 | 7.7% |
| Susana Zambrano | 292 | 47 | 9 | 1 | 7.3 | 0.138 | 11.1% |
| Sara Villeda | 371 | 43 | 7 | 0 | 7.5 | 0.000 | 0.0% |
| Carlos Chacon | 298 | 117 | 7 | 0 | 6.6 | 0.000 | 0.0% |
| Rodrigo Pineda | 234 | 101 | 16 | 0 | 7.5 | 0.000 | 0.0% |
| Cristian Aguilar | 122 | 41 | 2 | 0 | 3.3 | 0.000 | 0.0% |
| Total | 3,143 | 984 | 128 | 14 | 75.6 | 0.185 | 10.9% |