The funnel
counts, and the rate between each stepDialsOutbound calls on in-scope campaigns, in the selected date range
14,957
▼ −2% vs prior 7 days
contact rateContacts ÷ dials — how often a dial reaches someone
27.1%
▼ −4% vs prior 7 days
ContactsCalls that reached a person — any contact-tier disposition
4,055
▼ −7% vs prior 7 days
net rateNet contacts ÷ contacts — how often reaching someone becomes a real conversation
17.7%
▼ −6% vs prior 7 days
Net contactsEligible tier with talk over 30 seconds, or any sale — the qualified conversations
717
▼ −13% vs prior 7 days
conversionSales ÷ net contacts — the close rate on qualified conversations
14.4%
▲ +35% vs prior 7 days
+31%vs goal 11%provisional
SalesSale / Renewed / Account Renewed — no talk-time gate
103
▲ +18% vs prior 7 days
True conversationsCalls where someone talked for 40 seconds or more — dials that became real exchanges
6,187
▼ −4% vs prior 7 days
Engagement rateTrue conversations ÷ dials — separates dialing from talking
41.4%
▼ −2% vs prior 7 days
Talk shareTalk hours ÷ billable hours — how much of the billed time was live conversation
44%
▲ +20% vs prior 7 days
AHT — saleAverage handle time on calls that ended in a sale: talk + hold + wrap
9:54
▼ −9% vs prior 7 days
AHT — no saleAverage handle time on eligible calls that did not sell: talk + hold + wrap
2:37
▲ +2% vs prior 7 days
Calls, allEvery call in range, outbound and inbound — the widest count on this screen
15,484
▼ −1% vs prior 7 days
Dials / hourDials ÷ billable hours — dialing intensity
36.4
▲ +16% vs prior 7 days
Contacts / hourContacts ÷ billable hours — reach per hour worked
9.9
▲ +11% vs prior 7 days
Sales / hourSales ÷ billable hours — the headline productivity measure
0.251
▲ +40% vs prior 7 days
−50%vs goal 0.50provisional
Billable hoursTalk + wrap + hold + review + ring, capped — the hours AAA is billed for
411.0
▼ −16% vs prior 7 days
Billable valueBillable hours × the billed rate — what the range invoices
$6,884
▼ −16% vs prior 7 days
Cost / saleBillable value ÷ sales — lower is better
$66.83
▼ −29% vs prior 7 days
−99%vs goal $34provisional
Daily volume
7 days · 2 below the 20-dial threshold, shownBy campaignBy employeeCampaigns
7 with activityExport CSV| Campaign⇅ | DialsOutbound calls, in-scope campaigns, in the selected date range⇅ | ContactsAny contact-tier disposition⇅ | NetEligible-tier with talk > 30s, or any sale⇅ | SalesDisposition Sale / Renewed / Account Renewed — no talk-time gate⇅ | HoursTalk + wrap + hold + review + ring, capped⇅ | SPHSales ÷ productive hours⇅ | Conv.Sales ÷ net contacts⇅ |
|---|---|---|---|---|---|---|---|
| ACA00012 · PSX-1 DB-1 ACA_REN_PSX-1_DB-1 | 6,782 | 1,964 | 238 | 15 | 168.7 | 0.089 | 6.3% |
| ACA00011 · PRX-30 AR Decline ACA_REN_PRX-30_AR Decline | 6,654 | 1,515 | 358 | 54 | 196.7 | 0.275 | 15.1% |
| ACA00010 · Salvage 45-post ACA00010_REC_PSX_Salvage (45 day Post) | 675 | 208 | 26 | 0 | 15.0 | 0.000 | 0.0% |
| ACA00013 · Salvage 45-post ACA_REC_PSX_Salvage (45 day Post) | 515 | 167 | 25 | 3 | 12.9 | 0.232 | 12.0% |
| ACA00006 · PRX-15 ACA_REN_PRX-15 | 264 | 94 | 31 | 7 | 7.7 | 0.910 | 22.6% |
| ACA00004 · PSX-1 DB-1 ACA_REN_PSX-1_DB-1 | 45 | 15 | 3 | 1 | 1.2 | 0.809 | 33.3% |
| ACA00009 · PSX-30 ACA_REN_PSX-30 | 22 | 90 | 35 | 22 | 8.4 | 2.612 | 62.9% |
| Total | 14,957 | 4,055 | 717 | 103 | 411.0 | 0.251 | 14.4% |